Systems Analyst - Senior

Cleo Consulting; Ontario; Hybrid; CAD 80,000 - 100,000; Full time

Job summary

A leading company seeks a Senior Systems Analyst to oversee software quality assurance and testing for Justice Technology Services. The role involves developing test plans, executing tests, and ensuring quality in Microsoft Dynamics 365. Candidates should have extensive experience in Agile environments and strong communication skills. This position offers a hybrid work model based in Toronto.

Qualifications

• 5+ years of software quality assurance and testing experience.
• Proven experience of functional testing in Microsoft Dynamics 365 CE and F&O.

Responsibilities

• Develop and execute test plans and cases from requirements.
• Document and record bugs during testing.
• Participate in functional and technical design reviews.

Skills

Software Quality Assurance

Agile

Functional Testing

Analytical Skills

Problem-solving

Communication

Tools

JIRA

Azure TFS

Postman

JMeter

Git

Jenkins

Cucumber

Job description

Assignment: RQ09228 - Systems Analyst - Senior Job Title: Systems Analyst - Senior Requisition (SS): RQ09228 Start Date: 2025-06-02 Client: Justice Technology Services End Date: 2025-08-25 Office Location: Onsite / 720 Bay Street, Toronto Organization: Justice Technology Services Ministry: Ministry of Public and Business Service Delivery and Procurement # Business Days: 59.00 Note: This position is currently listed as "Onsite"; however, the Assignment under this request will provisionally be "Hybrid", working 7.25 hours per calendar day, sometime between 8:00 AM and 5:00 PM (excluding breaks) Monday to Friday inclusive, unless otherwise identified. These conditions are subject to change as the OPS reflects on its current situation. During the duration of the assignment, you will be under the discretion of the Hiring Manager's requirements for the Project you are assigned to.

Must haves:

• At least 5+ years of experience of software quality assurance and testing experience, in an Agile/SDLC environment
• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)

Description

Scope

• Develop test plans/cases from business and user stories, requirement specifications; define methodologies, pass/fail criteria, risk assessment and assumptions.
• Execute test plans, test cases within the agreed upon timelines ensuring the application is performing as expected.
• Troubleshoot and review logs/queues as required to analyze and prioritize potential defects.
• Document and record bugs and errors discovered during system, integration end-to-end testing.
• Execute manual and automated test cases that validate the functionalities, code quality and reports test results, following all formal test architectures and project processes.
• Integrate tests into the make/build process for continuous integration efficiency gains using frameworks such as Jenkins/Azure DevOps.
• Participate in functional and technical design reviews, perform integration/functional and system testing, and verify test results.
• Assess and escalate critical and high-impact quality issues to the project manager.

Assignment Deliverables

• Development, execution and documentation of the testing artifacts and activities listed below:
• Testing Strategy (if needed)
• Test Cases
• Test Plan
• Test Scripts
• Test Data
• Test Trace-ability Matrix
• Test Results/reports
• Test summary report
• Install/config guides.
• Requirement Traceability Matrix
• Defect Report/Bug Report
• Test Execution Report
• Release notes

A Note on the VOR Master Service Agreement:

• The VOR Master Service Agreement which expires on April 5, 2026, leaves some Contracts with funding unassigned for fiscal 2026-27. If the current statement of work expires on March 31, 2026, the remaining funds can be used to exercise an option to extend the SOW beyond March 31, 2026, based on business case approvals. Such extensions will be allowable, only if the Master Service Agreement is extended beyond April 5, 2026, and be upon the same terms, conditions, and covenants contained in the SOW.
• The start date is subject to change based on security clearances and contract signing timelines.

Desired Skills and Experience

• Solid understanding of QA concepts, methodologies, testing principles and processes in testing of ERP and CRM solution
• Proven experience of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O)
• Strong knowledge and experience of:
• Automation testing or tooling experience using industry standard kits like (TODO)
• Use case generation, automated and manual testing, and bug lifecycle management.
• Bug tracking and test case management tools (JIRA, Azure TFS)
• API testing (JSON, REST), using tools such as Postman and JMeter (performance testing, and writing scripts)
• Behavior-driven development (BDD) framework tools like Gherkins, Appium and Cucumber.
• Version control systems and build tools, e.g., Git, Jenkins, GitHub Actions
• CRM test automation and Dynamics 365 specifically
• Awareness of emerging technologies, trends and directions
• Excellent analytical, problem-solving, and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
• A team player with a track record for meeting deadlines
• Strong communication skills to participate in team discussions, ability to explain complex technical terms for a non-technical audience, make recommendations and document/explain work

Resumes Evaluation/Criteria:

Criteria 1: Technical Skills - 50 Points

• Demonstrated experience in functional QA, system integration testing and user acceptance testing.
• Extensive experience in QA concepts, methodologies, testing principles and processes.
• Proven experience in developing test case, test scripts and automated testing scripts for functional QA, system integration testing and user acceptance testing.
• Strong automation testing or tooling experience using industry standard practices and kits.
• Solid experience of use case generation, automated & manual testing, and bug lifecycle management.

Criteria 2: Functional Knowledge - 30 Points

• Experience and understanding of functional testing in Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operation (F&O).
• Knowledge of bug tracking and test case management tools (JIRA, Azure TFS), behavior-driven development (BDD) framework tools Version control systems and build tools.
• Knowledge of building test automation framework
• Experience of designing, developing, executing automation scripts and analyzing automation test results.

Criteria 3: Interpersonal Skills - 10 Points

• Strong communication, negotiation skills and ability to participate and lead discussions with business/senior leadership on making technical recommendations and document/explain work

Criteria 4: Business Knowledge - 10 Points

• Demonstrated experience with Trust Accounting Systems and Financial Applications (Accounts Receivable, Accounts Payable, General Ledger)
• Demonstrated experience with case management and workflow-based systems