Graduate Program Assistant

University of Toronto; Toronto; On-site; CAD 68,000 - 87,000; Full time

Job summary

University of Toronto’s Rotman School of Management seeks a Graduate Program Assistant to support recruitment, admissions and SEM-driven activities for nine graduate business programs.

You will front-line inquiries, provide admission and financial aid support, and coordinate events to admit domestic and international students. The role emphasizes CRM proficiency (Salesforce) and ROSI, ensuring accurate records and timely communication.

Qualifications

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum two years working in recruitment, admissions, student affairs or a customer oriented related area.
• Experience developing and maintaining records and files.
• Solid working knowledge of a CRM software (preferably Salesforce) and University student information system (preferably ROSI).
• Be a detail oriented individual; excellent time management; able to follow specific instructions.
• Excellent problem-solving, organizational and administrative skills.
• Excellent customer service skills, and interpersonal skills, with the ability to communicate effectively with students, staff and faculty.
• Demonstrated advanced skills in using MS Office, including but not limited to Excel and Mail Merge.

Responsibilities

• Acting as the first point of contact for general enquiries.
• Responding to enquiries within the defined scope of the role and redirecting as appropriate.
• Scheduling appointments for prospective students, applicants, and current students to address individual needs.
• Providing detailed information regarding admission requirements to prospective students and applicants.
• Determining logistical details required for the execution of admissions processes.
• Disseminating program materials to prospective students and applicants.
• Resolving issues that may occur during events and escalating problems as required.
• Supporting the planning and coordination of recruitment activities.

Skills

CRM software

ROSI

MS Office

Excel

Mail Merge

Customer service

Communication

Education

Bachelor's Degree

Tools

Salesforce

ROSI

Job description

Date Posted: 08/13/2026
Req ID: 49841
Faculty/Division: School of Management
Department: Joseph L. Rotman School of Management
Campus: St. George (Downtown Toronto)
Position Number: 00056506
Existing Vacancy: Yes

Description:

About us:

The Rotman School of Management is part of the University of Toronto, a global centre of research and academic excellence at the heart of Canada’s commercial and financial capital. Rotman is a catalyst for transformative learning, insights and public engagement, bringing together diverse views and initiatives around a defining purpose: to create value for business and society. We make a fundamental promise – Here’s where it changes – to our students, our partners and the broader community. Everyone at Rotman, faculty and staff, plays a role in bringing that promise to life.

Your opportunity:

The Rotman Office of Recruitment, Admissions and Business Development (RABD) recruits and admits talented professionals who aim to push their limits, expand their creativity and develop their leadership potential via one of the School’s 12 graduate management programs. The RABD team will achieve this goal using industry-standard best practices in strategic enrolment management (SEM).

As a Graduate Program Assistant, you will be part of an innovative, dynamic and collaborative team committed to delivering an exceptional experience for prospective candidates of Rotman’s graduate programs. A critical member of the RABD team, this role will lead initiatives to admit both domestic and international students to Rotman’s suite of nine graduate business programs. The Graduate Program Assistant will support the front line activities and act as the first point of contacts for general inquiries, provide admission support and financial aid and/or award support for prospective students.

Creating a welcoming environment for all candidates who interact with the Rotman School. Reporting to the Associate Director, Admissions Operations, you will work with colleagues across the RABD portfolio and the Rotman School to achieve the School’s recruitment goals, and be a key contributor to a dynamic and SEM-driven recruitment and admissions operation dedicated to shaping the incoming classes of transformational graduate business programs at the University of Toronto.

Your responsibilities will include:

• Acting as the first point of contact for general enquiries
• Responding to enquiries within the defined scope of the role and redirecting as appropriate
• Scheduling appointments for prospective students, applicants, and current students to addressindividual needs
• Providing detailed information regarding admission requirements to prospective students andapplicants
• Determining logistical details required for the execution of admissions processes
• Disseminating program materials to prospective students and applicants
• Resolving issues that may occur during events and escalating problems as required
• Supporting the planning and coordination of recruitment activities.

Essential Qualifications:

• Bachelor's Degree or acceptable combination of equivalent experience.
• Minimum two years working in recruitment, admissions, student affairs or a customer oriented related area
• Experience developing and maintaining records and files.
• Solid working knowledge of a CRM software (preferably Salesforce) and University student information system(preferably ROSI)
• Be a detail oriented individual; excellent time management; able to follow specific instructions.
• Excellent problem-solving, organizational and administrative skills.
• Excellent customer service skills, and interpersonal skills, with the ability to communicateeffectively with students, staff and faculty.
• Demonstrated advanced skills in using MS Office, including but not limited to Excel and Mail Merge

To be successful in this role you will be:

• Diligent
• Efficient
• Multi-tasker
• Possess a positive attitude
• Proactive
• Team player

Closing Date: 08/24/2026, 11:59PM ET
Employee Group: USW
Appointment Type: Budget - Continuing
Schedule: Full-Time
Pay Scale Group & Hiring Zone:
USW Pay Band 09 -- $67,916. with an annual step progression to a maximum of $86,855. Pay scale and job class assignment is subject to determination pursuant to the Job Evaluation/Pay Equity Maintenance Protocol.
Job Category: Registrarial Services

Lived Experience Statement
Candidates who are members of Indigenous, Black, racialized and 2SLGBTQ+ communities, persons with disabilities, and other equity deserving groups are encouraged to apply, and their lived experience shall be taken into consideration as applicable to the posted position.

Job descriptions are available upon request for internal applicants.

Diversity Statement

The University of Toronto embraces Diversity and is building a culture of belonging that increases our capacity to effectively address and serve the interests of our global community. We strongly encourage applications from Indigenous Peoples, Black and racialized persons, women, persons with disabilities, and people of diverse sexual and gender identities. We value applicants who have demonstrated a commitment to equity, diversity and inclusion and recognize that diverse perspectives, experiences, and expertise are essential to strengthening our academic mission.

As part of your application, you will be asked to complete a brief Diversity Survey. This survey is voluntary. Any information directly related to you is confidential and cannot be accessed by search committees or human resources staff. Results will be aggregated for institutional planning purposes. For more information, please see http://uoft.me/UP.

Accessibility Statement

The University strives to be an equitable and inclusive community, and proactively seeks to increase diversity among its community members. Our values regarding equity and diversity are linked with our unwavering commitment to excellence in the pursuit of our academic mission.

The University is committed to the principles of the Accessibility for Ontarians with Disabilities Act (AODA). As such, we strive to make our recruitment, assessment and selection processes as accessible as possible and provide accommodations as required for applicants with disabilities.

If you require any accommodations at any point during the application and hiring process, please contact [e-mail]

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