Systems Analyst

Echelon 56; Vaughan; On-site; CAD 65,000 - 85,000; Full time

Benefits offered by this job

Holistic wellness program

Education reimbursement

Travel incentives

Job summary

CAA Club Group in Vaughan seeks an experienced application support specialist to provide Level 2 and 3 support for their systems. The role involves troubleshooting, installation and administration of web applications, and collaboration with IT teams. Candidates should have post-secondary education in IT and 2–3 years of relevant experience.

Strong skills in Linux, SQL, and cloud environments are necessary. Join a company committed to associate experience and inclusive work culture.

Qualifications

• 2–3 years of hands‑on experience in application or production support roles.
• Experience supporting Digital Web applications; industry knowledge is an asset.
• Strong troubleshooting skills across Windows, Linux and Azure/AWS environments.

Responsibilities

• Provide Level 2 and Level 3 application and systems support.
• Troubleshoot and resolve incidents through the ticketing system.
• Create and update documentation for new and existing applications.

Skills

Application and systems support

Troubleshooting

Deployment of applications

Linux support

SQL

Microsoft Server

Cloud knowledge (Azure/AWS)

Java applications

Education

Post-secondary education in Information Technology

Tools

Mulesoft

Control-M

Pingdom

Dynatrace

SCOM

Twilio

OpenShift

Job description

At CAA Club Group, we are passionate about keeping our Members safe - whether they are on the road, at home, or travelling abroad. As a trusted Member-based organization, we provide products and services that are essential to Members’ safety and peace of mind. With over 2.6 million Members across Ontario and Manitoba, we advocate on issues such as road safety and infrastructure, the environment, seniors’ mobility, and consumer protection. Associates share in each other’s successes, drive change, and support one another while cultivating a great working environment to deliver on what is best for our Members. CAA SCO Systems & Services Inc. is a member of the CAA Club Group of Companies.

Who we are

• At CCG, we are committed to delivering an exceptional Associate experience. We offer:
• Work-life harmony with access to an award‑winning holistic wellness program,
• Continuous learning through our robust corporate curriculum and education reimbursement program,
• Incredible rewards, travel incentives, and product and service discounts,
• Pay‑for‑performance and best‑in‑class recognition programs, and
• Competitive benefits that include a defined contribution plan, personal spending account, and so much more.

Join our growing team where everyone belongs!

What You Will Do

• Provide Level 2 and Level 3 application and systems support for Club Digital and Integration and their application points
• Troubleshoot and resolve incidents through the ticketing system, ensuring timely and effective business support
• Installation, configuration, deployment and administration of enterprise digital web applications and integrations
• Test, validate, and deploy enhancements, configuration changes, and fixes as requested by the business and vendors
• Create and update documentation for new and existing applications, processes, and support procedures
• Perform ongoing system maintenance and monitoring in adherence to service level agreements
• Collaborate with business users, IT teams, and external vendors to resolve issues and maintain integrations
• Work independently while continuously learning and exploring new technologies
• Identify and implement solutions to improve system stability and operational efficiency
• Ensure escalation procedures are followed and document all exceptions within your authority
• Participate in on‑call support during evenings, weekends, or after hours as part of a shared support rotation

Please note, salary range is not inclusive of total compensation. The expected salary range for this position will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. Candidates with salary expectations outside of the range are encouraged to apply.

Who You Are

• Post‑secondary education in Information Technology or a related field
• 2–3 years of hands‑on experience in application or production support roles
• Experience supporting Digital Web applications, Mulesoft, Control‑M; industry knowledge is an asset
• Hands‑on experience supporting Java applications in containerized platforms such as OpenShift (Kubernetes), with experience troubleshooting Linux‑based workloads and SQL‑backed applications
• Familiarity with Microsoft Server (2016/2019/2022) and Windows 11
• Strong troubleshooting skills across Windows, Linux and Azure/AWS environments
• Hands‑on experience with Windows Server IIS, Linux (RHEL preferred)
• Experience deploying applications, web service and configuration changes
• Ability to read and interpret logs, XML, JSON and integration payloads
• Understanding of SDLC, DevOps practices, CI/CD tools (Azure DevOps or similar)
• Experience with monitoring and support tools such as Pingdom, Dynatrace, SCOM, and Twilio is an asset
• Understanding of networks and networking components
• Exposure to the full development lifecycle is an asset
• Excellent organizational, communication, and time management skills

Our Commitment

We are an equal opportunity employer and are committed to providing employment accommodation in accordance with all applicable Provincial Human Rights and Accessibility Legislation. CCG will provide accommodations to job applicants with disabilities throughout the recruitment process. If you require an accommodation, please notify us and we will work with you to meet your needs.