Systems Administrator Operations Support 9138-1412

Dheya; Guelph; On-site; CAD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Systems Administrator for operations support in Guelph. This role involves end-to-end monitoring of critical services and infrastructure, including mainframes and servers, ensuring they meet defined SLAs. The successful candidate will participate in system recovery efforts and contribute to training and documentation. This contract position offers a dynamic work environment where your expertise in ZOS mainframe systems and Unix/Wintel servers will be crucial. Join a team committed to delivering exceptional service and enhancing operational efficiency.

Qualifications

• Experience supporting large ZOS mainframe systems is essential.
• Demonstrated knowledge of Service Management Tools such as ITIL and Remedy.

Responsibilities

• Monitor OPS Services and infrastructure 24/7 to ensure availability as per SLAs.
• Participate in system recovery and service restoration efforts.

Skills

Project Management

Communication Skills

Problem Solving

Team Leadership

Time Management

ITIL

BMC Remedy

Unix and Wintel servers

ZOS Mainframe Support

Analytical Skills

Adaptability

Technical Proficiency in Relevant Software

Tools

eSMT

CIT

Remedy

OS 365 Suite

Power BI

Job description

Systems Administrator Operations Support 9138-1412

Skills Required:

• Project Management
• Communication Skills
• Problem Solving
• Team Leadership
• Time Management
• ITIL
• ITIL Process
• BMC Remedy
• Unix and Wintel servers and Network Peripherals
• ZOS Mainframe Support
• Analytical Skills
• Adaptability
• Technical Proficiency in Relevant Software

HM Note: This onsite contract role is in office at the manager's discretion and is rotational onsite work in Guelph, Ontario. Candidates resume must include first and last name.

Description

Key Responsibilities:

• End to End monitoring of OPS Services and underlying infrastructure like mainframes, UNIX, Windows servers, storage and network devices 24/7/365 to ensure these are available as per defined SLAs by taking prompt necessary actions or escalating to Tier 2/3 or vendors as needed. These services include critical, essential, time sensitive public facing applications, websites, systems, subsystems which are hosted in OPS Guelph, Kingston and regional data centres.
• Participate in system recovery and service restoration efforts and meetings.
• Ensuring Service level commitments to IT clients and stakeholders and broader public sector agencies are met.
• Participating in developing and delivering related training communications and procedural documentation.
• Participates in departmental initiatives such as Shift left and Agile monitoring.
• Participate in Yearly Systrust Audit.
• Participates in semi Annual Disaster recovery exercises.

Skills

Experience and Skill Set Requirements

Evaluation Breakdown

1. ZOS mainframe systems - 25%

Parameters:

• Using specific examples, describe the experience that you have supporting large ZOS mainframe systems.

2. Unix and Wintel servers and Network Peripherals

Parameters:

• Using specific examples, describe your demonstrated knowledge with Unix and Wintel servers and Network Peripherals.

3. Incident and Change Management

Parameters:

• Using a specific project, describe how you demonstrated Incident and Change Management activities with strong documentation and communication skills.

4. Service Management Tools such as eSMT, CIT, Remedy and ITIL - 5%

Parameters:

• Using specific examples, describe your demonstrated knowledge of System and Application Monitoring Tools.

5. OS 365 Suite of products and Power BI - 5%

Parameters:

• Using specific examples, please describe your demonstrated knowledge of Communications, Collaborations and analytics tools.

Must Have:

• Experience supporting large ZOS mainframe systems.
• Experience with Unix and Wintel servers and Network Peripherals.
• Demonstrated knowledge of Service Management Tools such as eSMT, CIT, Remedy and ITIL.