Systems Administrator Operations Support 9138-1412

Foilcon; Guelph; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading company in Ontario is seeking an Infrastructure Services professional to monitor and manage critical OPS Services. The role requires expertise in z/OS mainframe, UNIX, and Wintel servers to ensure operational excellence and compliance with service level agreements. Candidates must demonstrate strong documentation and communication skills, as well as experience with key service management tools.

Qualifications

• Experience supporting large z/OS mainframe systems.
• Knowledge of UNIX and Wintel servers.
• Experience with Service Management Tools such as eSMT, CIT, Remedy, and ITIL.

Responsibilities

• Monitor OPS Services and infrastructure 24/7/365.
• Respond to high-priority requests and incidents.
• Participate in system recovery and service restoration efforts.

Skills

Documentation skills

Communication skills

End-to-end system management

Incident Management

Change Management

Tools

Service Management Tools

Monitoring Tools

Job description

HM Note: This onsite contract role is in office at the manager's discretion and involves rotational onsite work in Guelph, Ontario.

Candidates' resumes must include their first and last names.

Description

Deliverable: Infrastructure Services

Key Responsibilities:

• End-to-end monitoring of OPS Services and underlying infrastructure such as mainframes, UNIX, Windows servers, storage, and network devices 24/7/365 to ensure availability as per defined SLAs, with prompt actions or escalation to Tier 2/3 or vendors as needed. These services include critical, essential, time-sensitive public-facing applications, websites, systems, and subsystems hosted in OPS Guelph, Kingston, and regional data centres.
• Responding to high-priority requests and incidents.
• Participate in system recovery and service restoration efforts and meetings.
• Provide operational system updates/upgrades, apply patches, and address issues during these tasks.
• Initiate established recovery and escalation procedures.
• Implement change requests for mainframe, midrange, and network platforms.
• Ensure service level commitments to ITS clients, stakeholders, and broader public sector agencies are met.
• Participate in developing and delivering related training, communications, and procedural documentation.
• Participate in departmental initiatives such as Shift Left and Agile monitoring.
• Participate in yearly SysTrust audits and semi-annual disaster recovery exercises.

Skills and Experience Requirements:

Evaluation Breakdown:

• Mainframe z/OS systems – 25%

Parameters:

• Describe your experience supporting large z/OS mainframe systems with specific examples.

• Knowledge of server OS hardware components and end-to-end system management – 25%

Parameters:

• Describe your knowledge of UNIX and Wintel servers and network peripherals with specific examples.

• Incident and Change Management activities, documentation, and communication skills – 5%

Parameters:

• Describe your experience with Incident and Change Management activities, supported by specific examples.

• Demonstrated strong documentation and writing skills.

• Experience in presentation, verbal, and written communication skills.

• Knowledge of Service Management Tools such as eSMT, CIT, Remedy, and ITIL – 5%

Parameters:

• Describe your knowledge of Service Management Tools with specific examples.

• Knowledge of System and Application Monitoring Tools.

• Knowledge of OS365 Suite of products and Power BI – 5%

Parameters:

• Describe your knowledge of Communications, Collaborations, and analytics tools with specific examples.

Must Have:

• Experience supporting large z/OS mainframe systems.
• Experience with UNIX and Wintel servers and network peripherals.
• Knowledge of Service Management Tools such as eSMT, CIT, Remedy, and ITIL.