System Quality Analyst I - 100% Remote

Telus; Toronto; Remote; CAD 40,000 - 50,000; Full time

Job summary

TELUS Santé invites a System Quality Analyst to join the Digital Transformation team. This remote role supports internal systems like Provider Hub, Symphoni, Dynamics 365, and the Online Scheduler for clients and care teams in Canada.

You'll work with IT development, Business Analysts, and operations partners to test, validate, and deploy system releases while maintaining knowledge across interconnected platforms. A post-secondary diploma or degree is required.

Qualifications

• Post-secondary diploma or degree or equivalent experience.
• Strong analytical and problem-solving skills.
• Experience with software testing, UAT or regression testing.

Responsibilities

• Investigate and resolve system issues reported by internal teams and clients.
• Test and sign off on system releases; perform UAT and regression testing.
• Document system knowledge and assist colleagues and partners.
• Collaborate with IT development and Business Analysts on requirements and defects.

Skills

Analytical thinking

Problem solving

Bug reproduction

Team collaboration

Education

Post-secondary diploma or degree

Tools

Dynamics 365

Zendesk

Jira

Power Platform

Power Automate

Dataverse

Customer Insights

Journeys

Field Service

Job description

À TELUS Santé, nous donnons à chacun les moyens de vivre plus sainement. Guidés par notre vision, nous exploitons la puissance de notre technologie de pointe et misons sur l’unicité des personnes pour créer le futur de la santé. En tant que chef de file mondial des services de santé et de bien-être – englobant la santé physique, mentale et financière – TELUS Santé améliore les résultats en matière de santé pour les consommateurs, les patients, les professionnels de la santé, les employeurs et les employés.-System Quality Analyst ISchedule: 5 Days/weekStatus: Permanent, Full TimeLocation: Remote Anywhere in CanadaJoin our team and what we'll accomplish togetherThe TELUS Health Digital Transformation team supports the internal systems that our provider, care, and operations teams rely on every day to deliver services to clients. As a tier-one support team, we're the first point of contact for issues across systems such as the Provider Hub, Symphoni, Dynamics 365, and the Online Scheduler, and we keep them running smoothly.We work closely with IT development, Business Analysts, and operations partners. Everyone on the team shares knowledge through a common team collective, so you'll build deep expertise across interconnected systems. We also act as subject matter experts on projects and testing, which means your work shapes how these systems evolve.Many team members have grown into Business Analyst or System Analyst II rolesWhat you'll doInvestigate and resolve system issues reported by internal teams and clients. Reproduce the issue, resolve training-related questions directly, route issues to the right team, and escalate confirmed defects to IT development.Test and sign off on system releases. Perform UAT and regression testing on front-end functionality for maintenance releases and hotfixes, and provide sign-off before production deployment.Serve as a systems subject matter expert. Support projects and improvements, document system knowledge and processes, and answer system questions for colleagues and partners.Partner across teams. Work with Business Analysts on requirements, support client escalations for issues booking services online, and work with IT development on defects.Manage your assigned work. Work from a shared Zendesk queue, with tickets assigned to you individually, and follow the documented process from triage through resolution.Support production deployments. Participate in evening deployments (starting around 6:00 p.m. ET) about every three to four weeks, and complete testing after go-live. Flexible scheduling is available, including shift adjustments or time banking.What you bringNo coding or engineering background is required. We'll train you on our in-house systems.Strong analytical and problem-solving skills, with the ability to investigate issues across multiple interconnected systemsAbility to reproduce user-reported issues and distinguish training questions from true system defectsAbility to work effectively within a team and independently on assigned ticketsClear written and verbal communication for ticket documentation, status updates, and stakeholder conversationsExperience with software testing, such as UAT, regression testing, or test case creationExperience with business applications or CRM platforms (for example, Dynamics 365 or comparable), or ticketing systems (for example, Zendesk or Jira)Ability to learn complex system logic and apply it to troubleshootingPost-secondary diploma or degree, or equivalent experienceFlexibility to support evening deployments about every three to four weeksNice to have:Hands-on experience with Power Platform, including Power Automate and model-driven appsFamiliarity with Dataverse, Customer Insights & Journeys, or Field ServiceBilingual in English and French is an assetJob Posting Vacancy Type: This is for a current vacancyExpected annual base salary range for this role is: $40,000.00-$50,000.00 CADÀ propos de nousNous sommes une équipe axée sur les personnes, les clients et les objectifs, qui collabore, innove et crée des retombées positives au quotidien. Nous améliorons des vies grâce à nos solutions technologiques. Nous favorisons une culture d’innovation qui permet aux membres de l’équipe de résoudre des problèmes complexes et de produire des résultats exceptionnels sur le plan humain dans un monde numérique.À TELUS, nous sommes fiers de notre culture qui encourage la diversité. Nous croyons foncièrement à l’importance d’adopter des pratiques équitables en matière d’emploi. Ainsi, le dossier de tous les candidats qualifiés est étudié. Pendant tout le processus de recrutement, nous tenons compte des besoins particuliers des candidats handicapés, au besoin.Avertissement : Conformément à la Politique de sécurité des centres de données de TELUS Santé, tout membre de l’équipe susceptible de travailler dans un centre de données ou d’avoir accès à des renseignements détaillés sur les technologies de service client peut faire l’objet d’une enquête de sécurité auprès du gouvernement du Canada.Remarque aux candidats du Québec : si la connaissance de l’anglais est requise, c’est parce que le/la membre d'équipe qui occupera ce poste sera appelé(e), sur une base régulière, à interagir en anglais avec des parties externes ou internes ou encore à travailler dans un environnement informatique anglais dans le cadre de ses tâches.En déposant votre candidature pour ce rôle, vous comprenez et acceptez que vos informations seront partagées avec l'(les) équipe(s) d'acquisition de talents du groupe de sociétés TELUS et/ou tout gestionnaire impliqué dans le processus de sélection.