System Analyst

Aon plc; Toronto, Calgary, Edmonton, Vancouver; Hybrid; CAD 80,000 - 105,000; Full time

Job summary

Aon plc in Toronto, Canada, seeks a System Analyst to translate complex business requirements into technical solutions and maintain client‑facing systems.

You will convert, update, and maintain client requirements according to project needs, assist deployment guidance, and collaborate with internal teams to meet client expectations.

This hybrid role offers exposure to Health and Benefits systems and opportunities to mentor colleagues while delivering robust system configurations.

Qualifications

• Experience in converting client requirements into technical specifications.
• Ability to prepare technical user documentation and implement new projects.
• Support technical expertise for Health and Benefits solutions.
• Understanding of Health and Benefits processes and workflows.
• Experience with TBS products: TBS Lite templates, TRS, multi-country platforms.
• Strong analytical thinking and problem-solving.
• Excellent communication with clients to manage discussions and negotiations.

Responsibilities

• Convert, update, and maintain client requirements according to project needs.
• Assist configuration with guidance on deployment or migration of system updates.
• Clarify requirements with internal teams and communicate client expectations.
• Provide domain expertise on benefit structure, guiding principles, and integration tasks.
• Mentor team on tools required to configure, test, and monitor system capabilities.
• Work with development to outline business requirements for new features based on client need.
• Communicate status and advance risks if delivery may be delayed.
• Provide mentorship on filling out website text requirements and needs.
• Support System Analysts and Data Analysts to ensure standard processes.

Skills

TBS configuration

Analytical thinking

Communication skills

Client communication

Tools

TBS Lite templates

TRS

Multi-country platforms

Job description

System Analyst

Do you enjoy translating sophisticated business requirements into technical solutions?

Are you a client-focused systems professional who thrives at the intersection of technology, problem-solving, and consulting?

Join Aon and help develop innovative benefits technology solutions for global clients while working alongside a collaborative and highly skilled team!

Applicants must be legally authorized to work in Canada. This role is not eligible for sponsorship, and we are unable to sponsor or take over sponsorship of an employment visa or work permit.

Aon is in the business of better decisions

At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.

As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed.

What the day will look like

You will convert, update, and maintain client requirements according to comprehensive needs of a project.

Also you'll:

• assist configuration with guidance on how the deployment (or migration) of new system updates into the production environment should occur.
• work with internal team members to clarify requirements and communicate client expectations
• provide domain specific expertise on benefit structure, guiding principles, and system integration tasks
• mentor team members on technical and proprietary tools required to configure, test, debug, monitor, and report on system capabilities
• work with development to outline business requirements where new system features may be required based on client need
• communicate status of work to the appropriate parties. Advance risks as needed where items may not be delivered on time and may lead to project delay
• work with client or communications contacts to provide mentorship on filling out website text requirements and needs
• provide support to System Analysts and Data Analysts in relation to existing services to ensure standard processes are followed

How this opportunity is different

The System Analyst is responsible for the conversion of client requirements into standard technical requirement templates for the TBS system. The SA delivers clear guidance and solutions to clients on the functionality, terminology, and standard operating procedures which accurately reflect the technical capacities of the system and address the requirements of the client. The SA is also responsible for coordinating system configuration, validating the test execution approach for non-standard solutions, and collaborative work with Data Analyst. This can include new client implementation, an extension of services for a client, or an improvement of current services. The system analyst is also responsible for demonstrations around system delivery in an agile fashion to ensure we are meeting the client expectations early in the project.

Skills and experience that will lead to success

• Experience in TBS configuration build
• Experience in preparing technical userdocumentation and implementation of new projects
• Experience in supporting technical expertise for new solutions as well as proposing new technical solutions for Health and Benefits team
• Understanding of processes within Health and Benefits department
• Experience with various TBS products: TBS Lite templates, TRS, multi-country platforms
• Strong analytical thinking skills
• Good communication skills to manage conversations and negotiations with clients

#LI-HYBRID

#LI-NA1

2585856