System Analyst

Rogers Communications, Inc.; Calgary; On-site; CAD 75,000 - 95,000; Full time

Job summary

Join Rogers as a System Analyst focused on ensuring the reliability of critical infrastructure. Collaborate with cross-functional teams while supporting technology that connects millions of Canadians each month. Bring a positive attitude and technical expertise to enhance processes and deliver exceptional customer experiences.

Benefits

Competitive salary & annual bonus

Flexible health and dental benefits

Pension plan and Stock matching programs

Employee discounts on services

Paid time off for volunteering

Wellness Programs including employee assistance

Qualifications

• 4-5 years in a support role managing server environments.
• Understanding of internet protocols: DNS, DHCP, SNMP.
• Hands-on experience with monitoring tools.

Responsibilities

• Monitor core Data Centre infrastructure 24/7.
• Collaborate to resolve incidents swiftly.
• Manage and execute change controls.

Skills

Analytical skills

Troubleshooting

Communication

Collaboration

Education

Post-secondary degree or technical diploma/certification

Tools

ServiceNow

VMware

Linux

Windows

Cisco HP Blade servers

Nutanix

Monitoring platforms (e.g., Splunk, HP Openview)

Job description

Select how often (in days) to receive an alert:

System Analyst

Please note: This position is located in Alberta or B.C

Our Technology team wakes up every day with one goal in mind - connecting Canadians to the people and things that matter most. Together, we are proud to support 30 million Canadians each month through managing a robust portfolio that champions leading-edge technology. We drive large-scale, complex, and high-visibility technology projects and programs that shape the future of technology in Canada and expand connectivity from coast to coast. If you are interested in being a part of this, consider applying for the following opportunity:

Who we’re looking for:

Rogers is seeking a Platform System Analyst to focus on monitoring and supporting our critical infrastructure 24X7 which includes Windows, Linux virtual machines, Netapp Storage, Hp and Cisco blades.


What you’ll do:

• Accountable for 24/7/365 monitoring and service restoration of the core Data Centre infrastructure.
• Working on a ‘4 on 4 off’ rotation schedule that can include weekends evening and overnight shifts. Reviewing the work queue and sharing the workload for incoming service requests, escalations and incidents.
• Analyzing and interpreting incoming alert situations and mitigating risk to services.
• Participating in postmortems when required.
• Supporting front-line staff through escalations received.
• Collaborating with other technical support teams to ensure swift resolution of incidents and to follow up to get resolution on outstanding items.
• Responsible for managing and executing change controls against server hardware and operating environments (i.e., updates, hardware replacements, builds/new infrastructure, and patching) often after business hours.
• Creating and maintaining technical documentation and procedures for the team.
• Contributing to process development within the team to support the Rogers vision of delivering an Exceptional Customer Experience.
• Making recommendations to improve department processes and introduce technologies or automation that will enhance efficiency.

What you bring:

• 4 - 5 years of hands-on experience in a support role managing server environments.
• A solid understanding of VMware, VCentre, Linux, Windows, Cisco /HP Blade servers, and storage technologies including Nutanix.
• Hands-on experience with various monitoring platforms (Vsure,Netcool,HP Openview, OpenNMS, SCOM, Splunk experience would be an asset etc.)
• Post-secondary or technical diploma/degree/certification.
• Current technology certifications in any of the supported solutions is an asset.
• In-depth knowledge of internet protocols and internet-related services including email, DNS, DHCP, SNMP as well as other related protocols.
• Solid understanding of Service Management principles and experience utilizing ServiceNow and CMDB.
• Excellent analytical and troubleshooting skills, using a structured and methodical approach to solving problems.
• A great communicator, clear and concise (both in written and verbal).
• Previous experience working rotational 24/7/365 shift work.
• A positive, “can-do” attitude and customer-focused approach toward issues
• Desire to work in a collaborative team environment where you can share ideas and make a difference!

What’s in it for you?
We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs.
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores.
• Paid time off for volunteering
• Company matching contributions to charities you support
• Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great

Meet the team

• Spencer Grant, Sr Manager, Platform Systems
• Chad Rumpel, VP, Platform Cloud & Operational Support Systems (OSS)

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule:Full time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location:Barlow 2400 32 Ave NE (7789), Calgary, AB
Travel Requirements: None
Background Check(s) Required: Canadian Criminal Record Check
Posting Category/Function: Technology & Engineering
Requisition ID: 305442

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ .

Posting Notes: Technology

Location:

Calgary, AB, CA Vancouver, BC, CA Toronto, ON, CA

Being a Rogers team member comes with some great perks & benefits including:

· Health & well-being benefits
· Donation matching
· Paid time off for volunteering
· Wealth Accumulation including: Pension plan & Employee stock options
· Generous employee discounts
· Leadership development, Mentorship, and Coaching programs

*available for full-time and part-time permanent employees, some restrictions apply

Job Segment: Systems Analyst, Data Center, Cisco, Linux, Network, Technology