System Administrator, IT Operations

Sherweb Inc.; Montreal (administrative region), Sherbrooke; Hybrid; CAD 62,000 - 89,000; Full time

Benefits offered by this job

Salary range 62k-89k CAD

Vacation time

Advanced paid hours

Corporate discount program

Job summary

Sherweb is seeking an experienced IT Operations professional to join our team. You will participate in service operations, continual improvement initiatives, and cloud, infrastructure, and application modernization projects. Required: 5+ years in Microsoft systems administration or infrastructure support, strong diagnostic and problem-solving skills, and Microsoft Azure experience.

English fluency is essential; French is an asset. Remote or hybrid work with Sherbrooke or Montreal offices.

Qualifications

• 5+ years of experience in Microsoft systems administration or IT operations.
• Excellent diagnostic, troubleshooting, and problem-solving skills.
• English fluency required; French is a plus.
• Experience with Azure, Azure Monitor and ITSM processes.

Responsibilities

• Participate in service operations, continual service improvement and modernization projects.
• Provide Level 2/3 support for escalated issues while meeting SLA targets.
• Develop and maintain operational procedures, documentation and knowledge articles.
• Deploy, administer, and support SaaS, cloud-based, and on-premises apps and services.
• Ensure availability, performance, security and continuity of hybrid environments.
• Develop PowerShell scripts and automation to enhance monitoring and incident response.

Skills

5+ years IT ops experience

English fluency

Strong diagnostic skills

French language asset

Education

College degree in computer science or IT

Tools

Azure Monitor

Datadog

Microsoft Intune

Azure Active Directory

ITSM tools

Job description

Location: Remote or Hybrid (Sherbrooke or Montreal office)

Here’s what we do and why we do it

We work to simplify the cloud for IT professionals so they can focus on what really matters, making their customers’ lives better. Find out how we do that here: www.sherweb.com/about/ .

Here’s how you will contribute to the success of the company

• Participate in service operations, continual service improvement initiatives, and cloud, infrastructure, application, and technology modernization projects.
• Contribute to operational standardization, automation, service reliability, and operational excellence initiatives.
• Manage Information Services tickets and provide Level 2/3 support for escalated hardware, software, infrastructure, and application issues while ensuring compliance with ITSM processes and SLA targets.
• Analyze business and technical requirements to support new and enhanced services.
• Develop and maintain operational procedures, technical documentation, knowledge articles, and support standards.
• Deploy, administer, and support SaaS, cloud-based, and on-premises applications and services.
• Ensure the availability, performance, security, and operational continuity of physical, virtual, hybrid, and cloud-hosted environments.
• Develop and evaluate proofs of concept (PoCs) and perform root cause analysis (RCA) to drive operational improvements and preventive actions.
• Administer and optimize monitoring, logging, alerting, and observability platforms.
• Monitor and optimize the utilization, licensing, and consumption of enterprise applications, platforms, and Azure services to support governance, FinOps practices, operational efficiency, and technology value realization.
• Develop PowerShell scripts and automation solutions, leveraging AI and AIOps capabilities to enhance monitoring, troubleshooting, incident response, and user experience.
• Participate in patch management, system upgrades, configuration management, and technology lifecycle activities while applying security, compliance, governance, and change management standards.
• Carry out all other related duties and responsibilities in accordance with the evolution of the role and departmental needs.

Here’s what you need to have and master to get the job

• College degree in computer science, IT or an equivalent combination of education and experience
• 5+ years of experience in Microsoft systems administration, IT Operations, or infrastructure support environments.
• Strong diagnostic, troubleshooting, analytical, and problem-solving skills.
• Relevant industry certifications such as Microsoft (AZ-104, AZ-305, AZ1-40), RedHat, CompTIA or equivalent certifications.
• Excellent spoken and written English skills are essential; fluency in French is an important asset.
• Adaptable, flexible, and capable of working effectively in a fast-paced environment.
• Reliable, motivated, and accountable, with the ability to prioritize tasks and manage multiple activities simultaneously.
• Experience in one or several of the following areas will be considered an asset:
• Microsoft Azure, Microsoft Entra ID, Microsoft 365, and cloud governance.
• Windows Server administration, including Active Directory, DNS, DHCP, Group Policy, Certificate Services, and hybrid identity integration with Microsoft Entra ID.
• Endpoint management platforms such as Microsoft Intune, NinjaOne, N-able, and Absolute.
• Microsoft Dynamics 365 CRM and Finance & Operations (F&O).
• PowerShell scripting, automation, AI, and AIOps capabilities.
• Database administration, including Microsoft SQL Server and Azure SQL Database.
• Azure FinOps, cloud cost optimization, licensing management, and governance practices.
• IT Service Management (ITSM) tools and processes.
• Identity and access management technologies, including MFA, SSO, Conditional Access, Certificate-Based Authentication, and Privileged Identity Management (PIM).
• Monitoring, alerting, logging, and observability platforms such as Datadog, PRTG, Azure Monitor, and Azure Log Analytics.
• Backup, recovery, and high-availability solutions, including Azure Backup, Veeam, clustering, and disaster recovery technologies.
• Linux administration (RHEL, Ubuntu, and CentOS).
• Security Information and Event Management (SIEM) and log management solutions.

*Availability for rotation on the call schedule in a 24-7 environment

Benefits of working at Sherweb

Sherweb is, above all, an environment where the needs of our customers are at the heart of our actions. We are committed to living our values of passion, teamwork and integrity every day.

A fast-paced work environment that adapts to you

• Beautiful offices for meetups and collaborative work (Sherbrooke and downtown Montréal)
• State-of-the art technology and tools
• A results-oriented culture where talent, action, and thinking outside the box are given due recognition
• Generous and caring colleagues of various professional and cultural backgrounds
• Opportunity to recommend quality talent from your network through our generous referral program

A flexible total compensation offer

• A base salary ranging between $62 000 and $89 000 annually
• Vacation time that considers your previous experience
• Advanced paid hours to recharge your batteries (holidays and mobile days)
• A corporate discount program to help you save at merchants in your community

Considerable growth opportunities

• Proximity to your direct manager and open, honest communication to support your development
• Multiple initial and on-the-job training opportunities and tools to track your progress and help you scale up in your career

Last but not least: “Sherweblife” - a rich calendar of activities that allow us to gather virtually and face-to-face throughout the year

Reasons for the requirement of English:

Sherweb has international customers and fluency in English is the only way to ensure proper service delivery to them. The main tasks related to this position require written and oral communication with an English-speaking clientele at all times.