System Administrator

Compugen Inc; Toronto; On-site; CAD 70,000 - 110,000; Full time

Benefits offered by this job

Professional development

Women in Technology Network

Collaborative team environment

Community involvement

Job summary

Compugen Inc. is seeking a System Administrator, Server & Citrix Support to manage and optimize enterprise server infrastructure and Citrix environments.

You will ensure stability, security, and availability of critical systems, troubleshoot complex issues, and collaborate with internal teams to deliver reliable IT services. The role requires expertise in Windows Server, Citrix Virtual Apps and Desktops, virtualization, and ITIL-style processes, with on-call rotation and cross-functional

Qualifications

• 3–5+ years of experience supporting enterprise Windows Server environments.
• 2–3+ years of hands-on Citrix administration.
• Strong experience with Windows Server versions and Active Directory.
• Experience with virtualization platforms and enterprise backup/monitoring solutions.

Responsibilities

• Administer, maintain, and support Windows Server environments across physical and virtual infrastructure.
• Monitor performance, capacity, and availability to ensure optimal operation.
• Perform provisioning, patching, upgrades, and decommissioning activities.

Skills

Windows Server

Citrix

PowerShell

Azure

Active Directory

Tools

VMware vSphere

Hyper-V

SAN/NAS

FSLogix

Citrix Cloud

Job description

About Compugen

Compugen is Canada's largest privately-owned Technology Ally. To innovate industries, transform businesses, connect communities, and drive meaningful change, we must think bigger, reach broader, and act bolder. Through knowledge, curiosity, and collaboration, Compugen helps organizations delivering experience by design. This is what it means to be human-centered and technology-enabled.

Dreaming, designing, and delivering isn't just a mantra for us — it's a way of life. We believe that technology is the conduit, but our people – they are the connection that truly makes the magic happen!

Our Culture

We are a human-centered culture where we prioritize your well-being and are invested in helping you reach your fullest potential. We're not only focused on achieving our goals — we're dedicated to helping you achieve yours.

If you're relentlessly curious, driven to make a difference, and collaborative at the core, then you belong with us.

Position Overview

The System Administrator, Server & Citrix Support is responsible for the administration, maintenance, and support of enterprise server infrastructure and Citrix environments. This role ensures the stability, performance, security, and availability of critical systems that support business operations. The successful candidate will troubleshoot complex technical issues, implement infrastructure improvements, and collaborate with internal teams and customers to deliver reliable IT services. The position requires strong expertise in Microsoft Windows Server technologies, virtualization platforms, Citrix Virtual Apps and Desktops, and enterprise infrastructure best practices.

Key Responsibilities

Server Administration & Support

• Administer, maintain, and support Windows Server environments across physical and virtual infrastructure.
• Monitor system performance, capacity, and availability to ensure optimal operation.
• Perform server provisioning, patching, upgrades, and decommissioning activities.
• Manage Active Directory, Group Policy, DNS, DHCP, file services, and related infrastructure components.
• Maintain backup, disaster recovery, and business continuity solutions.
• Identify and resolve server-related incidents, service requests, and performance issues.
• Participate in infrastructure projects, migrations, and technology refresh initiatives.
• Ensure system security through vulnerability remediation, patch management, and adherence to security standards.

Citrix Administration & Support

• Administer and support Citrix Virtual Apps and Desktops environments.
• Manage Citrix Delivery Controllers, StoreFront, Director, Workspace Environment Management (WEM), and related components.
• Maintain and optimize application delivery and virtual desktop performance.
• Troubleshoot user access, application launch, profile, printing, and connectivity issues.
• Implement and maintain Citrix policies, machine catalogs, and delivery groups.
• Support upgrades, patches, and lifecycle management of Citrix infrastructure.
• Monitor Citrix environment health and proactively address performance concerns.

Infrastructure & Operations

• Support virtualization platforms such as VMware vSphere or Microsoft Hyper‑V.
• Assist with storage administration, including SAN and NAS technologies.
• Collaborate with networking, security, and cloud teams on infrastructure‑related initiatives.
• Document configurations, procedures, standards, and operational activities.
• Participate in on‑call rotation and provide after‑hours support when required.
• Follow ITIL‑based processes for Incident, Problem, Change, and Request Management.
• Recommend and implement continuous improvement opportunities to increase reliability, security, and efficiency.

Customer & Service Delivery

• Provide exceptional customer service and technical support to internal and external stakeholders.
• Communicate technical issues and solutions effectively to both technical and non-technical audiences.
• Meet defined service levels and operational performance targets.
• Participate in customer meetings, service reviews, and technical planning discussions as required.

Skills & Qualifications

• 3-5+ years of experience supporting enterprise Windows Server environments.
• 2-3+ years of hands‑on Citrix administration experience.
• Strong experience with:
• Microsoft Windows Server (2016/2019/2022)
• Active Directory and Group Policy
• DNS, DHCP, and File Services
• Citrix Virtual Apps and Desktops
• VMware vSphere and/or Microsoft Hyper‑V
• PowerShell scripting and automation
• Microsoft 365 and Azure services
• Enterprise monitoring and backup solutions

Technical Skills

• Knowledge of Citrix Cloud and modern Citrix technologies.
• Experience supporting profile management, FSLogix, and user environment management solutions.
• Understanding of networking concepts including TCP/IP, VPN, firewalls, and load balancing.
• Experience with storage technologies, SAN/NAS platforms, and virtualization best practices.
• Familiarity with security frameworks, vulnerability management, and hardening standards.
• Experience troubleshooting complex infrastructure and application delivery issues.

Preferred Certifications

• Microsoft Certified: Azure Administrator Associate
• Citrix Certified Associate (CCA) or Citrix Certified Professional (CCP)
• VMware Certified Professional (VCP)
• ITIL Foundation Certification

What Compugen Offers You

• Exciting, fast‑paced challenging work environment
• A culture where authenticity and diversity are valued
• Professional development
• Participation in Women in Technology Network
• Opportunities to give back to our local communities
• Collaborative supportive team members