System Admin

Tata Consultancy Services; Vancouver; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking IT services organization that has been a leader in consulting and business solutions for over 55 years. This role emphasizes problem-solving and customer service, requiring expertise in troubleshooting various networked devices. With a commitment to diversity and inclusion, the company fosters a supportive environment where your contributions can make a real impact. If you thrive in a dynamic setting and are eager to tackle complex challenges, this opportunity is perfect for you.

Qualifications

• Strong problem-solving and multitasking abilities are essential.
• Experience with ticketing tools like ServiceNow is preferred.

Responsibilities

• Perform complex troubleshooting of networked devices.
• Ensure adherence to service desk processes and procedures.

Skills

Problem-solving skills

Multitasking skills

Customer-oriented attitude

ServiceNow or other ticketing tool experience

Complex troubleshooting of networked devices

Knowledge of service desk processes

Tools

ServiceNow

Job description

Inclusion without Exception:
Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.
About TCS:
TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS employs over 612,000 of the world’s best-trained consultants in 55 countries. The company generated consolidated revenues of US $29 billion in the fiscal year ended March 31, 2024,[BS1] and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.
Must-Have Skills:

• Excellent problem-solving and multitasking skills
• Customer-oriented attitude
• Have ServiceNow or other ticketing tool experience
• Ability to perform complex troubleshooting of networked devices (laptops, tablets, mobile phones, printers, etc.)
• Knowledge of industry standard service desk processes and procedures

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.