Switchboard Operator

Humber River Health; Toronto; On-site; Full time

Job summary

An established industry player in healthcare is seeking a dedicated Switchboard Operator to join their Telecommunications Department. This role is crucial in managing a high volume of calls, assisting with patient inquiries, and ensuring efficient communication among staff and physicians. The ideal candidate thrives in a fast-paced environment and is committed to providing exceptional client service. Join a forward-thinking organization that values compassion, professionalism, and respect, while contributing to high-quality patient care and community engagement.

Benefits

Flexible Shifts

Employee Engagement Programs

Professional Development Opportunities

Health and Wellness Programs

Qualifications

• Previous experience with Avaya phone system in a healthcare setting.
• Excellent communication and interpersonal skills are essential.

Responsibilities

• Process a high volume of incoming and outgoing calls efficiently.
• Assist with patient inquiries and page support staff as needed.

Skills

Interpersonal Skills

Communication Skills

Customer Service Skills

Organizational Skills

Problem-Solving Skills

Typing Speed (40 WPM)

Education

High School Graduate

Tools

Avaya Phone System

Microsoft Office Suite

PETALMD Software

Meditech

Job description

Position Profile

Humber River Health: Lighting New Ways In Healthcare.

Since opening our doors in 2015 as North America’s first fully digital hospital, we remain unwavering in our belief that we can change the hospital where we work, the community where we live, and the world of healthcare beyond our borders. Serving a community of 850,000 residents in North West Toronto, Equity Inclusivity and active participation in the North West Toronto Ontario Health Team are key initiatives important to our Team. At Humber River Health, we use a custom combination of technology and clinical expertise to rebuild elements of care. We make technology work for staff and physicians, giving them more time to spend with patients, eliminating inefficiencies, and reducing the chance of errors. Humber River Health is formally affiliated with both the University of Toronto and Queen’s University and is committed to becoming a community academic hospital. Clinical Excellence, Optimizing Care through Technology, and Community Connection frame our Research Strategy.

At Humber River Health, we’re not hoping for a renaissance; we are making it happen. As part of our dynamic team, you can lead the way as we continue our journey towards high reliability care!

Join our Telecommunications Department! Our Telecommunications team plays a pivotal role in matters relating to locating voicemail, pagers, telephone handsets, hands-free devices, assisted devices, and the telephone network. We are currently seeking a Switchboard Operator to join our Telecommunications Department. This individual will process a high volume of incoming and outgoing calls, including assisting with patient inquiries and paging of support staff and/or Physicians. Do you have a strong sense of urgency? Do you like the rush of working in a fast-paced, high-volume environment? Do you strive to provide a positive overall client experience? If you answered yes to any of the questions above, we invite you to read the details below and apply to this exciting career opportunity at Humber River Health.

Employment Status: Duration (if contract): Hours of Work: Available to work all rotating shifts (Days, Evenings, Nights & Weekends) Location: Labour Group: Teamsters Clerical / LiUNA Reporting Relationship: Manager, Telecommunications Hourly Rate: $28.072 - $29.070

Position Responsibilities:

• Process a very high volume of incoming and outgoing calls, including assistance with patient inquiries quickly and efficiently.
• Assist on outgoing calls and page all support staff and/or Physicians as required.
• Locate physicians and on-call staff for multiple departments and ensure on-call staff is contacted as quickly and efficiently as possible within individual program protocol.
• Provide batteries for Physicians and sign out spare pagers.
• Assist with orientation and training of new telecommunication staff.

Requirements:

• Excellent interpersonal and communication skills required.
• A positive attendance record required.
• Previous experience on Avaya phone system and console in a healthcare/hospital environment.
• Demonstrated customer service and telephone skills required; one year experience preferred.
• High school graduate or equivalent.
• Good organizational and problem-solving skills required, including the ability to multi-task and prioritize a varied and busy workload with frequent interruptions and emergency situations.
• Ability to work independently with minimal supervision in a team environment.
• Knowledgeable and compliant with new privacy legislation.
• Knowledge of a second language is an asset.
• Good keyboarding skills, with a minimum typing speed of 40 WPM. Computer proficiency in Microsoft Office Suite.
• Knowledge of PETALMD software.
• Meditech experience is an asset.
• Excellent attendance and discipline-free record required.

Applicants may be required to successfully complete full administrative testing, including typing speed and MS Office.

Why choose Humber River Health?

At Humber River Health, our staff, physicians, and volunteers are lighting new ways in healthcare. We are proud to be recognized as a part of Greater Toronto’s Top Employers by Mediacorp Canada Inc. We support employees by providing evidence-based leadership and cultivating a culture that consistently wows with our unwavering commitment to Staff, Physician, and Volunteer engagement. We are a member of the Toronto Academic Health Science Network (TAHSN) and are deeply involved in research and academic collaboration. We are dedicated to high-quality patient care and demonstrate our values of compassion, professionalism, and respect.

Attracting and retaining a workforce that represents the diverse communities surrounding Humber River Health is a priority. We encourage applicants from all equity-deserving groups, including but not limited to individuals who identify as Indigenous, racialized, seniors, persons living with disabilities, women, and those who identify as 2SLGBTQ.

Applicants will not be discriminated against on the basis of race, creed, sex, sexual orientation, gender identity or expression, age, religion, disability, medical condition, or any protected category prohibited by the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act.

Accommodations are available throughout the recruitment process as well as during employment at Humber River Health. Please direct any accommodation requests to our recruitment team.