Dental Receptionist

Kanata Dental Centre; Ontario; On-site; Full time

Job summary

An established industry player in dental care is looking for a dedicated Dental Receptionist to join their collaborative team. This role is crucial as you will be the first point of contact for patients, ensuring exceptional customer service while managing various administrative tasks. Your responsibilities will include greeting patients, scheduling appointments, and maintaining electronic medical records. With a supportive work environment that fosters growth and learning, this position offers a rewarding opportunity for those passionate about patient care. If you thrive in a fast-paced setting and have a knack for organization and communication, this could be the perfect fit for you.

Qualifications

• Previous experience in a front desk role within a medical or dental office is preferred.
• Familiarity with electronic medical records systems is a plus.

Responsibilities

• Greet patients warmly and manage check-in/check-out processes efficiently.
• Schedule appointments and maintain accurate electronic medical records.

Skills

Communication Skills

Organizational Skills

Customer Service

Attention to Detail

Medical Terminology

Electronic Medical Records (EMR)

Interpersonal Skills

Office Equipment Proficiency

Education

High School Diploma

Experience in Medical/Dental Office

Tools

Epic EMR System

Office Scheduling Software

Phone Systems

Job description

The ideal candidate has to be outgoing with excellent communication skills, reliable, organized, and detail-oriented. Seeking a team player that performs well independently.

Our office culture is collaborative and supportive of each other. We offer a great work environment where you can further your career and feel motivated to learn.

Daily tasks include:

• Greeting office visitors and managing patient intake
• Answering and routing incoming calls, emails, and texts
• Scheduling and managing patient appointments
• Updating profile and insurance information
• Submissions of claims and collecting payments
• Assisting with billing inquiries and maintaining organized financial records.
• Ensuring the front desk area is tidy and welcoming for patients.
• Collaborating with dental staff to facilitate smooth patient flow and address any scheduling conflicts.
• Performing other administrative duties as required.

Job Summary
We are seeking a dedicated and organized Dental Receptionist to join our team. The ideal candidate will serve as the first point of contact for patients, providing exceptional customer service while managing the administrative tasks of our dental office. This role requires proficiency in handling front desk operations, managing electronic medical records, and ensuring a smooth flow of communication between patients and dental staff.

Duties

• Greet patients warmly and manage check-in/check-out processes efficiently.
• Schedule appointments and confirm patient visits using office scheduling software.
• Maintain accurate electronic medical records (EMR) and ensure all patient information is up to date.
• Handle incoming phone calls, respond to inquiries, and direct calls to appropriate personnel.
• Process patient insurance claims and verify coverage details as needed.
• Stay informed about medical terminology relevant to dental procedures to assist in patient communication.

Experience

• Previous experience in a front desk role within a medical or dental office is preferred.
• Familiarity with electronic medical records systems, specifically Epic, is a plus.
• Strong understanding of medical terminology related to dental practices.
• Proficient in using office equipment, including phone systems and computers.
• Excellent organizational skills with attention to detail in administrative tasks.
• Strong interpersonal skills with the ability to communicate effectively with patients and staff alike.

If you are passionate about providing excellent patient care and have the necessary skills to thrive in a fast-paced dental environment, we encourage you to apply for this rewarding position as a Dental Receptionist.

Pay: From $21.00 per hour. Will increase with experience and performance.

Schedule:

• Monday to Saturday

START DATE: 12/01/2024