Survivor Outreach Services Regional Coordinator

Patriot Enterprises LLC; Golden Horseshoe; On-site; CAD 60,000 - 75,000; Full time

Job summary

A leading company is seeking a dedicated individual to oversee Military Funeral Honors and Survivor Outreach Services. This role involves mentoring State Coordinators, ensuring compliance with regulations, and providing essential support to military Families. The ideal candidate will have a strong background in outreach services and excellent communication skills, along with the ability to manage resources effectively. This position requires emotional maturity and the ability to navigate sensitive situations with tact.

Qualifications

• At least 3 years of relevant experience providing military funeral honors and outreach services.
• Ability to manage, train, mentor, and advise SOS State Coordinators.

Responsibilities

• Oversee and coordinate activities of SOS State Coordinators.
• Ensure accurate reporting and compliance with guidelines.
• Provide support and resources to military Families and survivors.

Skills

Mentoring

Emotional Support

Communication

Resource Identification

Education

Bachelor's Degree in business, management, or related field

Tools

Microsoft Office

Job description

Description

Patriot Enterprises will provide the Army National Guard (ARNG) Military Funeral Honors (MFH) and Survivor Outreach Services (SOS) support to geographically dispersed service members and families. The SOS Regional Coordinators oversee and coordinate the activities of the Coordinators within their respective regions.

Duties and Responsibilities

• Assure that all SOS State Coordinators in each state/territory are appropriately maintaining and updating activity in the systems of record.
• Assure all SOS State Coordinators are properly entering work time into the contract time keeping system and assure all staff are accurately requesting travel authorization and submitting travel expense reports as required.
• Assure all SOS State Coordinators are properly trained to perform all the assigned tasks.
• Mentor and advise all staff in areas of program understanding and compliance of Army, NGB, State NG and IMCOM guidance and regulations.

Education

• Bachelor's Degree in business, management, or related field

Minimum Qualifications

• At least 3 years of relevant experience providing military funeral honors, information, assistance, outreach, referral, and follow-up services to Families and survivors from all service components
• Possess a strong sense of mission, focus, knowledge, and resourcefulness related to SOS
• Ensure SOS State Coordinators are providing Families and survivors with financial counselling, emotional support, and connections to military and civilian resources
• Possess emotional maturity, tact, and attentive listening
• Have the skills and ability to identify available resources to help Families and survivors understand their benefits, facilitate referrals for bereavement counseling, and assist with navigating programs such as VA benefits, TRICARE, and educational opportunities
• Ability to provide dignified verbal and written responses, articulate well in sensitive situations, understand verbal and nonverbal reactions, and exercise independent judgement
• Build rapport with Families, Veterans Service Organizations (VSOs), Casualty Assistance Officers (CAOs), military leadership, and a variety of other stakeholders and resource groups involved in meeting the needs of each Family and survivors
• Ability to manage, train, mentor, and advise SOS State Coordinators
• Ability to maintain, update, and expand a directory of resources, agencies, and organizations that are available to assist military Families and survivors
• Produce reports and data
• Understand applicable Army, NGB, State NG, and IMCOM policies, regulations, guidance, SOPs, training, and resources
• Understand ARNG organization and structure and military culture
• Experience with Microsoft Office products
• Self-starter and good time management skills
• Ability to travel
• S. citizenship required
• Ability to pass extensive background investigation