Surveillance, Team Lead (Calgary)

Xpera; Calgary; On-site; CAD 75,000 - 105,000; Full time

Job summary

Xpera Risk Mitigation & Investigation in Calgary, AB, seeks an experienced Surveillance Team Lead to conduct covert surveillance, guide investigators, and ensure high‑quality reporting. You will lead by example, mentor staff, coordinate files, and ensure compliance with laws and company policies.

Reporting to the Investigations Manager, you will manage field surveillance, prepare detailed notes and reports, and liaise with clients to communicate findings and next steps.

Qualifications

• Minimum two (2) years of field surveillance investigation experience.
• Experience in a client-focused environment with service excellence.
• Demonstrated leadership, coaching, or mentorship experience.
• A valid Private Investigator Licence in the applicable province.
• Reliable vehicle with a clean driving record and insurance.

Responsibilities

• Conduct strategic surveillance investigations following procedures from planning to reporting.
• Capture high‑quality video and photographic evidence while complying with laws and ethics.
• Prepare accurate investigative notes and reports per Xpera standards.
• Lead and mentor investigators through training and feedback.
• Schedule and assign surveillance files based on workload and skills.
• Communicate progress and findings with clients and recommend next steps.
• Maintain vehicles and equipment and attend trainings and court proceedings.

Skills

Surveillance

Leadership

Communication

Report writing

Time management

Education

Post-secondary education

Law enforcement experience (assets)

Tools

MS Word

MS Excel

Outlook

Job description

Xpera Risk Mitigation & Investigation (Xpera) is Canada’s premier national provider of risk mitigation services. Our comprehensive offerings empower clients to enhance business performance and maintain operational continuity by equipping them with the expertise and tools necessary to manage risks at all levels. Our innovative solutions encompass investigations, labour dispute management, evacuation support, emergency security, and emergency staffing. With these solutions, we collaborate with our clients as a proactive partner, poised to assist them in addressing current crises or developing strategies to mitigate potential future risks. More information about Xpera can be found atxpera.ca.

Adventurous, respectful, determined: We lead with ‘yes’, trust in our shared expertise, embrace innovation while holding each other accountable to our shared vision.

Reporting to the Investigations Manager, the Surveillance Team Lead offers an exciting opportunity for an experienced investigator to take the next step in their career by combining hands‑on investigative work with team leadership. In this role, you’ll conduct thorough, detailed covert surveillance investigations—both on foot and by vehicle—while guiding, mentoring, and supporting fellow surveillance investigators to help them succeed.

We’re looking for an individual who is passionate about investigations, committed to delivering exceptional results, and eager to make a positive impact on the team. The ideal candidate leads by example, inspires confidence in others, and demonstrates the highest standards of professionalism, integrity, sound judgment, and mutual respect.

This is an opportunity to share your expertise, support the growth of your colleagues, and help drive excellence across our surveillance team.

What You Will Do:

• Conduct strategic, client‑focused surveillance investigations, ensuring assignments follow established investigative procedures from planning through reporting.
• Capture high‑quality video and photographic evidence and gather information legally, ethically, and confidentially.
• Prepare accurate, detailed investigative notes and reports in accordance with Xpera’s standards and protocols.
• Ensure compliance with all applicable provincial and federal legislation, company policies, and investigative best practices.
• Lead, coach, mentor, and support investigators through training, performance monitoring, and constructive feedback.
• Schedule and assign surveillance files based on operational needs, investigator suitability, and workload.
• Monitor investigative progress and timelines, adjusting strategies as needed to achieve optimal results within budget.
• Communicate with clients regarding assignment progress, investigative findings, and recommended next steps.
• Maintain vehicles and equipment in good working conditions and attend required meetings, training, and court proceedings.
• Respond to evolving operational needs with flexibility and sound judgment and perform other duties as required.

What You Will Bring:

• Minimum two (2) years of field surveillance investigation experience preferred.
• Previous experience in a client‑focused environment, with a strong commitment to service excellence.
• Demonstrated experience in team leadership, training, coaching, or mentorship.
• A valid Private Investigator Licence in the applicable province of employment.
• Reliable, commercially insured vehicle and a clean driving record.
• Strong written and verbal communication skills, with advanced report‑writing abilities.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Strong analytical, organizational, and problem‑solving skills, with exceptional attention to detail and the ability to manage competing priorities.
• Ability to work independently and collaboratively, exercise sound judgment, and meet demanding deadlines in a fast‑paced environment.
• Flexibility to work irregular hours, including evenings, weekends, and holidays. Relevant post‑secondary education, law enforcement experience, and knowledge of Canadian courts, criminal and civil law, insurance law, and privacy legislation are considered assets.

We serve a diverse population across Canada and beyond. We strive to reflect that diversity within our workforce and ensure that every employee can be their authentic self.

We welcome and encourage applications from people with disabilities. Accommodations are available on request for candidates throughout the recruitment and assessment process.

In accordance with Human Rights and Accessibility legislation, Xpera is an equal opportunity employer who is committed to providing an inclusive and barrier‑free recruitment process. Applicant should advise Human Resources if they require any type of accommodation during the recruitment process.