Surgical Sales Advisor

The Cadogan Clinic; Markham; On-site; CAD 60,000 - 65,000; Full time

Job summary

A leading clinic in the cosmetic surgery industry is seeking a Cosmetic Surgery Sales Advisor to enhance patient engagement and boost sales. The successful candidate will excel in a results-driven environment and possess outstanding interpersonal skills while providing empathetic care for patients during their treatment journey. With competitive earning potential and opportunities for professional development, this role is essential for guiding patients and driving the clinic's growth.

Benefits

Market leading OTE earning potential

Monthly bonus opportunity

Health & wellbeing programme

Qualifications

• Proven sales experience in a high-performance environment.
• Demonstrated success in meeting or exceeding KPIs.
• Experience in the healthcare or aesthetic industry is advantageous.

Responsibilities

• Engage with patients and build trusted relationships.
• Coordinate consultations and surgeries with internal teams.
• Achieve and exceed individual sales targets and KPIs.

Skills

Sales experience

Interpersonal skills

Empathy

Job description

Permanent employee,Full-time· Markham, Clinic

The Opportunity

Permanent employee, Full-time ·Kings Road, Chelsea
OTE: £60K - £65K plus performance bonuses

The Opportunity
We are seeking a highly motivated and empathetic Cosmetic Surgery Sales Advisor with substantial experience in a high-performing aesthetic clinic environment and a proven track record of sales.

This is an exciting opportunity to work in a pivotal role for the market leading clinic in the cosmetic surgery industry, where your ability to consistently convert leads and exceed sales targets will play a pivotal role in supporting patients through their treatment journey and continuing to drive forward our high growth organisation.

Previous experience in the healthcare or cosmetic industry is strongly preferred, as it provides the context and sensitivity needed to guide patients through often life-changing decisions with professionalism and care.

The ideal candidate will be highly motivated, have outstanding interpersonal skills, be confident communicating over the phone and via email, and have a natural ability to build trust and rapport with patients.


What We’re Looking For
To succeed in this role, you’ll need to bring one of the following:

• Proven sales experience in a high-performance, consumer-facing (B2C) environment — ideally involving consultative or high-ticket sales;

OR

• Deep industry knowledge of the aesthetics sector (surgical or non-surgical), private healthcare, or similar B2C medical services, with strong commercial instincts.

If you tick both boxes — even better. This is a results-driven role where trust, empathy, and confidence are essential, and prior exposure to the unique pace and expectations of aesthetic or private healthcare sales is a significant advantage.


Role Summary
As a Sales Advisor, you’ll act as the first point of contact for prospective patients and guide them from initial enquiry through to post-treatment follow-up.
You’ll use active listening, product knowledge and empathy to understand patients’ goals and provide tailored information and support to guide them toward the right surgeon and treatment plan.
You’ll collaborate with the clinical and operations teams to ensure the patient journey is seamless, well-coordinated, and meets both CQC standards and our internal expectations for excellence.
This is a commission based role, with substantial earning potential for top performers. We seek to attract the very best performers by offering the most competitive commission structure in the market.


Why join Cadogan Clinic?
Cadogan Clinic is the UK’s leading cosmetic surgery hospital – a name synonymous with clinical excellence, safety, and trust. With over 30,000 patients choosing us each year and two decades of outstanding outcomes, we set the benchmark in aesthetic medicine. Rated Outstanding for Leadership by the CQC and Excellent in over 2,000 Trustpilot and Google reviews, our reputation speaks for itself. We work exclusively with world-class plastic surgeons and dermatologists, delivering best-in-class patient care. If you're passionate about raising standards and shaping the future of aesthetic healthcare, we’d love to hear from you.


What You’ll Bring

• Demonstrated success in a results-driven sales role, consistently meeting or exceeding KPIs and revenue targets — this is essential.
• Experience within the healthcare, aesthetics, or cosmetic surgery industry is highly advantageous and will set you apart.
• Strong organisational skills and attention to detail.
• Empathy, resilience, and a genuine desire to support patients.
• Experience in a healthcare or cosmetic industry is a plus, but not essential.

What We Offer

• Market leading OTE earning potential
• Marketing leading monthly bonus opportunity
• A supportive and ambitious team environment
• Work from our offices on the Kings Road, Chelsea
• Opportunity to work at the leading cosmetic brand in the UK and alongside the very best surgeons and consultants in the UK
• Other benefits including events, cycle to work, staff lunches, employee discounts, health & wellbeing programme, referral programme
• Ongoing training and professional development opportunities
• The chance to make a real impact on patients’ confidence and wellbeing.

Schedule

• 40 hours pw, Monday to Friday
• Opportunities for remote Friday/Saturday shifts

Key Responsibilities
Sales and Patient Engagement

• Engage with patients by phone and email to understand their goals and build trusted relationships.
• Follow up on enquiries, qualify leads, and convert consultations into bookings.
• Deliver clear, accurate information on procedures, pricing, and payment options.
• Maintain regular contact post-procedure to foster long-term relationships and referral opportunities.
• Achieve and exceed individual sales targets and KPIs.

Patient Journey Management

• Act as a dedicated point of contact throughout the patient’s journey—from enquiry to discharge.
• Coordinate consultations and surgeries with internal teams and consultants.
• Ensure all booking, pricing, and billing processes are accurate and compliant.
• Collect and manage patient records in line with GDPR and clinic protocols.

Customer Service Excellence

• Provide a supportive and empathetic service at every stage of the patient journey.
• Handle enquiries and complaints professionally, ensuring swift resolution.
• Gather and share patient feedback to support continuous improvement.
• Collaborate with clinical and administrative teams to ensure operational excellence.

Your profile

Brand promises
Our brand promises are the promises to ourselves, our patients and our colleagues. As a team we seek to demonstrate and commit to these values daily.
· We are honest and reliable
· We are team orientated with a can-do attitude
· We are knowledgeable and professional
· We are caring and patient focussed

The Cadogan Clinic is an award-winning private hospital in the heart of Chelsea providing personalised healthcare delivered by the country's leading specialists. Our purpose-built medical facility includes onsite operating theatres for both surgical and cosmetic procedures, a laser suite and a dedicated dermatology and skin cancer clinic.
It’s our employees that make our business special. With strong family values, we believe the Cadogan Clinic creates a professional and fun environment where everyone supports each other to achieve our business goals.