Surgical Care Navigator — Perioperative & Procedures

Schroeder Ambulatory Centre; Richmond Hill; On-site; CAD 95,000 - 112,000; Full time

Job summary

Schroeder Ambulatory Centre in Richmond Hill, Ontario, is hiring a Nurse Navigator for perioperative and procedures. The role focuses on coordinating care along the surgical journey, from referral to post-operative follow-up, in a patient- and family-centred approach.

You will work within an interprofessional team to ensure timely access to services, education for patients and families, and seamless communication across departments.

Qualifications

• Current registration in good standing with the College of Nurses of Ontario (CNO)
• Bachelor's degree in healthcare-related field (e.g., nursing, health sciences)
• Minimum 3–5 years of nursing experience in surgical, perioperative, or ambulatory care settings
• Strong knowledge of pre-operative and post-operative care requirements, clinical best practices and evidence-based research
• Demonstrated experience in care coordination or patient navigation preferred
• Current BLS certification
• Excellent communication and interpersonal skills
• Strong organizational and critical thinking abilities
• Ability to work independently and prioritize in a fast-paced environment
• Patient advocacy and commitment to patient-centred care
• Collaborative team approach with strong problem-solving skills
• Comfort working across multiple systems and coordinating complex workflows
• Knowledge and Experience with Meditech is an asset

Responsibilities

• Review surgical and procedural referrals to ensure appropriateness for care at SAC
• Apply established screening criteria to determine suitability for ambulatory procedures
• Coordinate with physicians, anesthesia, and clinical teams when additional review is required
• Contact patients to complete health history screening and pre-assessment Pre-Operative Coordination
• Provide patients and families with clear education regarding their procedure, preparation, and expectations
• Coordinate any required pre-operative testing, consultations, and documentation
• Identify and address potential barriers to care prior to procedure date
• Ensure all required documentation, consents, and assessments are completed
• Act as the primary point of contact for patients throughout their surgical journey
• Facilitate communication between patients, surgeons, anesthesia providers, nursing staff, and administrative teams
• Ensure seamless information flow across departments and systems
• Support scheduling coordination to optimize patient flow and readiness
• Support patient flow and readiness in collaboration with SDC, OR, and PACU teams
• Assist in resolving issues that may impact procedure flow or patient experience
• Provide reassurance and support to patients and families
• Conduct post-operative follow-up calls and assessments as appropriate
• Reinforce discharge instructions and identify early concerns or complications
• Coordinate additional follow-up care or referrals as required
• Promote adherence to SAC standards, IPAC practices, and patient safety initiatives
• Identify opportunities to improve patient experience and care processes
• Participate in quality improvement initiatives and workflow optimization
• Support the development and refinement of navigation processes as SAC programs expand
• Perform additional duties and undertake special projects as assigned

Skills

Care coordination

Patient navigation

Communication

Organization

Critical thinking

Patient advocacy

Education

Bachelor's degree in healthcare-related field

Current registration with CNO (Ontario)

Tools

Meditech

Job description

Schroeder Ambulatory Centre in Richmond Hill, Ontario, is hiring a Nurse Navigator for perioperative and procedures. The role focuses on coordinating care along the surgical journey, from referral to post-operative follow-up, in a patient- and family-centred approach.

You will work within an interprofessional team to ensure timely access to services, education for patients and families, and seamless communication across departments.