SUPPORTER ENGAGEMENT & RETENTION SPECIALIST

Children Believe; Markham; Hybrid; CAD 48,000 - 58,000; Full time

Benefits offered by this job

Competitive compensation package

Flexible work environment

Health spending account

Professional development days

Generous vacation policy

RRSP matching

Job summary

Children Believe in Canada is seeking a Supporter Engagement & Retention Specialist to orchestrate donor journeys and campaigns. You will ensure donor experiences are accurate, timely, and high quality across channels, coordinating timelines, assets, data, and vendors for a cohesive journey.

The role requires strong project management, data handling, and collaboration with Creative, Digital, and Analytics teams.

Qualifications

• Post-secondary diploma/degree in a relevant field.
• Minimum of 3+ years in marketing, donor communications, or related experience.
• Proven ability to juggle multiple projects with strong organization and detail.

Responsibilities

• Execute donor journeys and campaigns across email, mail, and digital channels.
• Coordinate timelines, assets, data, and vendors for end-to-end delivery.
• Provide administrative support and data analysis for campaigns.
• Collaborate with cross-functional teams (Creative, Digital, Data, Vendors).
• Maintain quality assurance, proofing, segmentation checks, and approvals.

Skills

Donor journey coordination

Project management

Campaign execution

Strong communication

Data analysis

Attention to detail

Team collaboration

Adaptability

Time management

Education

Diploma/degree in Project Management/Marketing/Communications

Tools

Dynamics 365

Salesforce

Raiser's Edge

BBCRM

Microsoft Office (Word, Excel, PowerPoint, Teams)

Job description

SUPPORTER ENGAGEMENT & RETENTION SPECIALIST

Join us to help break the barriers to education that steal children’s choices one by one until they have none. Together, we can foster an environment where education unlocks a world of choices, nurturing creativity, resilience, and hope for a better tomorrow. At Children Believe, we won’t stop until every child can dream fearlessly and grow up to live the life they choose to live.

Children Believe is currently recruiting for the following position:

The Supporter Engagement & Campaigns Specialist is the primary executor and orchestrator of donor journeys and supporter campaigns. This role ensures that all donor experiences are delivered accurately, on time, and as designed, with attention to detail and a strong focus on process excellence.

The Specialist leads in the implementation approved donor strategies and campaign plans into seamless, end‑to‑end execution across channels—coordinating timelines, assets, data, and vendors to ensure supporters experience a cohesive, high‑quality journey at every touchpoint.

This role includes, but not limited to:

1. Donor Journey & Experience Execution (40%)

• Operationalize approved donor journeys and engagement strategies into detailed project plans and timelines.
• Serve as the project lead for supporter experience initiatives, managing dependencies, approvals, and deliverables.
• Execute multi‑channel donor journeys across email, mail, and digital platforms with consistency and precision.
• Coordinate internal stakeholders and external partners to ensure all assets and inputs are delivered on time.
• Manage internal review and approval workflows to ensure alignment before launch.
• Support the Director by tracking milestones, budgets (where applicable), and delivery status.

2. Campaign and Experience Coordination & Deployment (40%)

• Execute the day‑to‑day delivery of donor and sponsor campaigns, including (but not limited to):
• Email setup and deployment
• Mail house coordination
• Phone scripting and talking points
• Event support
• Maintain the master production and deployment calendar.
• Act as the central point of contact for campaign logistics across Creative, Digital, Data, and external vendors.
• Conduct comprehensive quality assurance: proofing, segmentation checks, testing, and final approvals.

3. Administrative Support (20%)

• Support the data collection, analysis, and reporting of supporter campaigns and initiatives
• Keep track and process vendor invoices and campaign expense monitoring
• Support the Director in preparing campaign report content for journey and experience optimization.

The ideal candidate possesses:

• Post-secondary Diploma/degree, preferably in Project Management, Marketing, Communications.
• Minimum of 3+ years of marketing, donor communications, direct response, fundraising, or other industry‑related experience.
• Proven ability to juggle multiple projects simultaneously, perform under pressure and maintain a highly‑organized and detailed workflow.
• Strong project management skills, including planning, budgeting, and results monitoring.
• Experience in data mining and manipulation, extracting and importing and filtering from relational databases such as Dynamics 365, Salesforce, Raisers Edge, or BBCRM.
• Excellent attention to detail.
• Excellent written/oral communication skills with the ability to be proactive, and think strategically and creatively.
• Ability to excel in a team environment as well as accountability as an individual contributor.
• Flexible and adaptable to changing demands while managing conflicting priorities.
• Strong working knowledge of Microsoft Office products (Word, Excel, PowerPoint, Teams).
• Flexibility to work additional hours as required to meet commitments.
• Demonstrated commitment to Children Believe’s vision, mission and values.
• Execution‑oriented with a “whole picture” perspective to understand logistics and dependencies
• Highly organized, proactive, and comfortable chasing inputs to keep work moving.
• Independent problem‑solver with a strong “figure‑it‑out” mindset.
• Thrives in a remote or hybrid environment using digital collaboration tools.
• Adaptable and calm amid shifting priorities and tight deadlines.
• Strong organizational, time management and interpersonal skills.
• Accountability for results.
• Strong analytical and problem‑solving skills.
• Excellent verbal and written communication skills.
• Ability to manage multiple deliverables that have overlapping completion dates.
• Creative, solution‑oriented, flexible and adaptable.
• Commitment to ongoing professional development.
• Excellent time management, project management, and interpersonal skills.
• Team player comfortable providing feedback and listening to constructive criticism.

Type: Hybrid

Our Hybrid Workplace Program is a flexible work arrangement that permits employees to work remotely while also occasionally being required to come into the Organization’s office. If approved to work from home as part of our Hybrid workplace program; the incumbent must be available to work from the Organization’s office from time to time as determined by the supervisor or as otherwise directed by the Organization.

Compensation: Between $48,000 - $58,000 annually based on experience.

We value our employees and offer a comprehensive benefits package to support your professional and personal growth:

• Competitive Compensation Package: We provide an attractive compensation package with clearly stated hiring ranges.
• Flexible Work Environment: Enjoy a flexible work environment, including hybrid work options, flexible hours, “No Meeting Mondays,” and the option to work up to 20 days out of province per year.
• Comprehensive Benefits Plan: Our group benefits plan includes health and dental coverage, an Employee and Family Assistance Program (EFAP), and RRSP matching up to 5%, starting from day one.
• Health Spending Account: Access to our $500 Healthcare Spending Account to top up expenses not covered in the benefits program
• Performance Incentives: Participate in our Pay for Performance Plan with up to 6% performance incentive pay.
• Professional Development: Benefit from 5 paid professional development days and experience professional growth through a variety of learning opportunities.
• Paid Time Off: Enjoy an annual Christmas closure, receive 2 float days, and have access to up to 10 sick day
• Generous Vacation Policy: Enjoy 3 weeks paid vacation with incremental increase every 5 years up to 6 weeks.
• Other Employee Perks: Take advantage of our Employee Discount Program and various other perks designed to enhance your overall well‑being and work‑life balance.

Applicants must be legally eligible to work in Canada.

Consistent with our Child Protection/Safe‑Guarding Policy the successful candidate must receive clearance by a criminal record check.

Children Believe is committed to diversity in the workplace and is an equal opportunity employer.

Children Believe is committed to providing workplace accommodations. If you require an accommodation, inform us and we will work with you to meet your needs.

We thank all applicants for applying, however, only candidates selected for an interview will be contacted.

Please note that this posting is for an existing vacancy at Children Believe. All applications are reviewed by our hiring team and AI is not used to screen candidates.