Support Worker, wâwâhtêwa (Winter Contract)

Boyle Street; Edmonton; In loco; CAD 29.000 - 31.000; Tempo pieno

Vantaggi offerti da questo lavoro

Lumino Health access

Employee activities

Training opportunities

Descrizione del lavoro

Boyle Street Community Services is seeking a wâwâhtêwa Hub Support Worker to help run daily winter season operations, engage with neighbours and connect them with Boyle Street and external resources. Reporting to the Program Manager, you will assist with crisis intervention, information delivery and community programming in a safe, supportive setting.

The role emphasizes trauma-informed, respectful engagement with diverse communities and Indigenous peoples, with a flexible schedule including

Competenze

• Degree or equivalent; post-secondary education considered.
• Understand challenges faced by people living in poverty.
• Treat people with respect and sensitivity.
• Problem-solve with individuals facing emotional/psychological challenges.
• Excellent organizational and multitasking abilities.
• Good listening, calm demeanor and practical problem-solving.
• Must have robust mental health and self-care commitment.
• Experience with Indigenous people and diverse cultures advantageous.

Mansioni

• Develop relationships with community members and identify strengths.
• Create an inclusive, safe environment for staff and community.
• Maintain accurate written documentation.
• Provide crisis intervention and risk assessment when needed.
• Assist with housekeeping and maintain a clean space.
• Support community members in crisis and referrals.
• Coordinate with Boyle Street partners and external agencies.
• Facilitate light programming within community spaces.
• Engage with clients and contribute to outreach efforts.

Conoscenze

Crisis intervention

Community engagement

Team player

Problem solving

Excellent communication

Organization

Empathy

Formazione

Degree or equivalent

First Aid certificate

Strumenti

Microsoft Office

Excel

Word

Descrizione del lavoro

Salary Range: $21.32 To $22.28 Hourly

HOURS: Temporary Full Time - 4 month contract from December 1, 2026 - March 31, 2027, 8:00 AM - 8:00 PM ( 1 hour unpaid break ), 4 on 4 off

“Despite great challenges we believe unhealthy cycles can be broken, new opportunities created and, through healing, health restored.”

The wâwâhtêwa Hub will offer a range of services centered on access to intentional arts and cultural programming, while also providing a safe place for coffee, companionship, basic needs, and supported connection to resources for neighbours experiencing vulnerability. Rooted in strong community engagement and positive relationship-building, the wâwâhtêwa Hub will serve as a vital starting point for individuals to connect with resources, express themselves creatively, and build meaningful pathways toward well-being.

Reporting to the Program Manager, the wâwâhtêwa Arts & Culture Hub Support Worker assists with the daily winter season operations of the Arts & Culture Hub, community engagement, and encouraging community members to participate on a voluntary level in a way that fosters improved social, physical and mental health. Provide community members with access to information, support and connections to services within Boyle Street Community Services and external agencies.

Boyle Street Community Services (BSCS) is a values -driven organization that believes our community members are the experts in their own life. Your job will be to foster innovation with your team alongside our community members. If your values are aligned with our values and beliefs listed at: https://www.boylestreet.org/mission-history, please consider joining our team.

“We stand with our clients, side by side, patiently and for as long as they want – a constant and consistent caring force”

Project Purpose

To create temporary relief for community members who are experiencing homelessness and/or isolation by:

• Providing short-term, daytime respite from the outdoors/weather
• To provide limited basic needs support: basic food (coffee, snacks, bagged lunches, etc.), clothing (donated socks, warm clothing, etc.), feminine hygiene products, etc.
• To foster person-to-person relationships that shift the dynamic between those who are vulnerable and other members of the community to be more positive
• To build relationships that supports efforts toward reconciliation, healing, and forgiveness.

Position Responsibilities

• Develop relationships with community members, identifying strengths and working in a respectful way with a community that has faced trauma and social exclusion.
• Support the creation of an inclusive, safe and friendly environment for all staff, community members and external parties.
• Maintain accurate and comprehensive written documentation.
• Deliver crisis intervention as needed, including risk assessment and follow- upuntil the situation has stabilized.
• Maintain a healthy environment by performing a variety of cleaning and housekeeping duties as required: sweeping and mopping floors, cleaning/clearing tables, washing dishes, etc.
• Assist community members in crisis and find positive resolutions.
• Maintain a relationship with all partners of Boyle Street (Interfaith Communities, Edmonton Police Services, EMS, etc.).
• Facilitate light programming within community spaces.
• Work well within a team and rotate job stations.
• Greet community members and leads the effort to develop a warm, friendly, and inviting environment through community engagement, identifying and addressing their immediate needs, and supporting them through referrals.
• All other duties as outlined by program manager.
• All staff at BSCS are expected to participate in occasional outreach and emergency response efforts (e.g., winter response) to support and engage with clients.
• BSCS is more than a workplace. It is a community where everyone helps and contributes to the whole, and there is an expectation that all employees will take part in events (during the work week and occasionally during weekends and evenings). This includes fundraising campaigns, running community meals, medicine picking etc.

Qualifications

• Degree or equivalent. Candidates without a Degree but who have post-secondary education and relevant and related experience will also be considered.
• Understand the challenges and stresses facing people who live in poverty.
• Treat people with respect and in a sensitive manner.
• Knows how to problem-solve with people who face emotional and psychological challenges.
• Able to handle multiple demands at the same time; exceptionally well organized.
• Listens well, has a calm demeanor, and knows how to solve practical problems.
• Possess robust mental health and a commitment to self-care.
• Good working knowledge of Microsoft Office (Word and Excel in particular).
• Experience working with Indigenous people and individuals from diverse cultures.
• Background in community development, social work, occupational therapy or another related field.
• Valid First Aid certificate or enrolled in a future course
• Police Check with the Vulnerable Sector completed within the past six months and kept up to date (every 3 years)
• Child and Youth Intervention Check completed within the past six months and kept up to date (every 3 years)
• Experience with and knowledge of Indigenous culture and ceremonies is considered an asset.

Why Work for Boyle?

• All work done positively impacts the community and its members!
• Access to Lumino Health, including Stress & Wellness support
• Employee activities and events throughout the year
• Various training initiatives, and development opportunities

Boyle Street Community Services (BSCS) is a values -driven organization that believes our clients are the experts in their own life. Your job will be to foster innovation with your team alongside our community members.

Clients, staff, and partners are vital members of the Boyle Street team, so we place emphasis on making sure that we address each other correctly by using preferred pronouns. We invite you to let us know how to properly refer to you and your pronouns as you explore finding a professional home with us.

Boyle Street Community Services aims to foster a work environment that is rich with Indigenous culture, teachings, ceremonies, and activities- as a reflection of the communities we serve and the land we reside upon.

Boyle Street Community Services is an equal opportunity employer. We value the diversity of the communities we serve and are committed to engaging and developing a diverse and inclusive workforce. Boyle Street Community Services welcomes applications from First Nation, Inuit, Métis, New Canadian, differently abled, and LGBTQ2S communities.