Support Staff - Carletto

Gray Collection; Ottawa; On-site; CAD 23,000 - 30,000; Full time

Benefits offered by this job

Group insurance plan with telemedecine

Group RRSP and DPSP (Deferred Profit 5

50% employee discount at all of ourEst

Discounts with our business partners

Company culture that values employees

Employee recognition events

Career development opportunities

Job summary

Gray Collection is opening Carletto in Ottawa, bringing Italian-inspired dining and warm hospitality. The Support Staff will connect kitchen and dining room operations, ensuring quality, presentation, and timely service across all stations.

Requirements include 2+ years in a similar role, experience in high-volume environments, and strong English/French communication. The role offers evenings, weekends, and holiday shifts with comprehensive benefits and growth opportunities within Gray

Qualifications

• Minimum of two years experience in a similar role.
• Experience in a high-volume environment.
• Excellent communication in English and French.

Responsibilities

• Coordinate communication between the kitchen and dining room during service.
• Announce orders clearly to the Chef and kitchen team at the pass.
• Ensure all dishes meet presentation and temperature standards before serving.
• Verify plate accuracy and cleanliness prior to delivery.
• Deliver food promptly to the appropriate tables.
• Support service flow by managing timing and pace for each table.
• Maintain knowledge of menu items to ensure accuracy and efficiency.
• Assist servers and kitchen staff to ensure smooth operations.
• Clear plates and maintain cleanliness in service areas as required.
• Collaborate with front-of-house and back-of-house teams.
• Follow established service, hygiene, and safety standards.

Skills

Bilingual English/French

Communication skills

Teamwork

Organizational skills

Initiative

Ability to work under pressure

Job description

Job Description

Posted Monday, August 31, 2026 at 4:00 AM

Operating in the hospitality and restaurant industry for nearly 50 years, Gray Collection is an award-winning group of authentically local hotels and restaurants that offer travelers from around the world the experience of friendly luxury. Among our establishments are Maggie Oakes, Jacopo, Vieux-Port Steakhouse, Pincette, Bevo Bar+Pizzeria, Restaurant Gaspar, Terrasse le Perché, Terrasse William Gray, and Terrasse sur l’Auberge.

Set to open in Ottawa this summer, Carletto is the latest restaurant from Gray Collection, bringing the elegance and warmth of Italy to Ottawa. Inspired by traditional Italian gatherings and the simple pleasure of good food, the restaurant blends authentic cuisine with a contemporary spirit. Featuring fresh pasta, wood-fired pizzas, and carefully selected ingredients, each dish celebrates sharing and generosity.

The Support Staff supports kitchen and service operations by delivering food and ensuring efficient communication between the kitchen and dining room. They help maintain service flow while ensuring quality, presentation, and cleanliness standards are met. The main responsibilities include but are not limited to:

RESPONSABILITIES

• Coordinate communication between the kitchen and dining room during service
• Announce orders clearly to the Chef and kitchen team at the pass
• Ensure all dishes meet presentation and temperature standards before being served
• Verify plate accuracy and cleanliness prior to delivery
• Deliver food promptly and efficiently to the appropriate tables
• Support service flow by managing timing and pace for each table
• Maintain knowledge of menu items to ensure accuracy and efficiency
• Assist servers and kitchen staff to ensure smooth operations
• Clear plates and maintain cleanliness in service areas when required
• Collaborate with both front-of-house and back-of-house teams
• Follow all established service, hygiene, and safety standards

JOB REQUIREMENTS

• Minimum of two (2) years of experience in a similar role
• Experience in a high-volume environment
• Strong ability to work under pressure and manage priorities
• Excellent communication skills in both English and French
• Strong teamwork and collaboration skills
• Good organizational skills and attention to detail
• Ability to take initiative and work independently
• Experience in an Italian restaurant or similar upscale environment is an asset
• Flexible schedule with availability on evenings, weekends and holidays
• Valid work permit required

BENEFITS:

• Group insurance plan with telemedecine
• Group RRSP and DPSP (Deferred Profit Sharing Plan)
• 50% employee discount at all of our establishments for the employee and up to 3 guests
• Discounts with our business partners (transportation, wellness, leisure)
• Company culture that values employees
• Employee recognition events
• Growing company with opportunities for career development and personal growth

We thank you for your interest. Only individuals selected to be interviewed will be contacted.

In this document, we have made an effort to use neutral language suitable for all individuals, regardless of gender. However, certain terms, job titles, and sentence structures may require we use the masculine form as a neutral gender. We wish to inform you of this. As we prioritize an inclusive work environment, we welcome all individuals, regardless of gender, to apply.