Support Services Supervisor

Sinai Health System; Toronto; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading healthcare provider in Toronto is seeking a Supervisor for their Support Services Department. This role focuses on managing operations in housekeeping, laundry, and more, ensuring exceptional service quality and positive employee relations. Ideal candidates will possess supervisory experience in healthcare settings and demonstrate strong leadership and communication skills.

Qualifications

• Three years of Operations experience at the Supervisory level.
• Previous experience in support service environment, ideally in healthcare.
• Strong service orientation and ability to work under pressure.

Responsibilities

• Manage daily operational activities for the Support Services department.
• Ensure highest customer satisfaction in support of safe, high-quality service.
• Supervision of staff and implementation of training plans.

Skills

Communication

Problem Solving

Teamwork

Financial Analysis

Time Management

Education

College Diploma

Bachelor Degree Preferred

Job description

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Job Type

Regular Full Time

1

Organizational Department

Sinai Health -> Mount Sinai Hospital -> Support Services

Employee Group

Non Union

Location

Mount Sinai Hospital Campus - Toronto, ON M5G 1X5 CA (Primary)

Travel Requirement

Hours (subject to change)

Alternating Weekends, Holidays (must be available Days, Afternoons and Nights), Flexibility of shifts and hours dependent on operational requirements.

Salary Scale

Job Description

Sinai Health is looking for a Supervisorin ourSupport Services Departmentat our Sinai Health Campus. The successful incumbent will be responsible for managing daily operational activities for the Support Services department. This role will oversee the operations of Housekeeping, Laundry & Linen, Mail Room, and Stores.

The primary goal to be achieved in this role is the highest possible customer satisfaction in support of providing safe, high quality service excellence and compassionate patient centered care. The incumbent will also ensure positive employee and labour relations, successful employee retention and development, and the achievement of expected financial / performance results for the portfolio. In carrying out assigned responsibilities, the Manager must ensure that all staff comply with corporate policies and procedures as well as regulatory requirements.

Responsibilities include, but are not limited to:

Human Resources Management
• Supervision of staff ensuring day-to-day operations are maintained in accordance with Mount Sinai Policy and Procedures
• Development and implementation of a training plan for hourly employees and ensures its successful implementation
• Assists in the recruitment process and provides continuous feedback, coaching and counseling on performance and applies appropriate developmental tools to assist in the employee’s individual growth
• Responsible for adherence to all employee relations programs

Leadership and Managerial Skills
• Demonstrates and promotes Mount Sinai Hospital culture, values and management philosophy
• Demonstrates a proactive and enthusiastic attitude in striving for and meeting business goals and objectives
• Recognizes the need for and demonstrates good communication and listening skills with customers and employees, and promotes teamwork
• Encourages staff engagement and cohesiveness fostering positive relationships
• Demonstrates the ability to meet deadlines, manage projects and front-line staff, while working in a fast paced environment
• Participates in daily hospital tours, liaising with Unit Administrators, Clinical and Support staff to ensure effective communication, support and follow up with any concerns

Financial
• Manage and Control daily supply and labour expenses within the incumbent’s scope
• Responsible for attainment of financial goals
• Responsible for accuracy and timeliness of financial data and key results indicators (KRI’s).
• Manage and Coordinate action plans for financial improvements
• Fiscally responsible management of supplies and equipment within the department

Customer Satisfaction
• Ensure customer satisfaction to the highest standard for both internal and external customers
• Provide a patient experience focused approach to healthcare in all aspects of responsibilities
• Administers required customer surveys (and other feedback vehicles) and responds in a timely and effective manner
• Ensures that all employees demonstrate a service orientation toward customers
• Ensure timely follow up to customer concerns and action sustainable solutions

Program Quality and Standards
• Ensures compliance with all Mount Sinai Hospital standards and Health regulatory agencies
• Management of the Mount Sinai Hospital Infection Control Process for Support Services
• Management of the Mount Sinai Hospital Quality Management Process
• Conducts service quality audits and inspections to ensure consistent standards amongst Support Services Staff
• Ensures best practices and effective use of tools, equipment and resources
• Leading Quality Improvements initiatives with front-line staff by reviewing job routines and improving patient outcomes
• Compiles and analyzes statistics and key metrics to benchmark department goals
• Monitors and analyzes the performance of Support Services SOPs and processes to provide reports to appropriate leads
• Support the Housekeeping, Transportation, Linen, and Mail teams to provide the highest level of service

Health and Safety
• Performs the position according to safe work practices, following instructions and using equipment provided
• Actively participates in Health and Safety program by undergoing safety training/education, and submitting suggestions and recommendations to the Health and Safety committee
• Ensures that all required equipment and protective devices are used in the prescribed manner (includes personal use)
• Responsible for conveying policies and procedures to staff to familiarize them with Health and Safety responsibilities, safe work procedures
• All incidents/accidents/hazardous conditions are investigated promptly, reports completed on time and submitted as required, and corrective actions taken.
• Ensures employees participate in workplace Health and Safety training/education

Job Requirements

• College Diploma from an accredited educational institution. Bachelor Degree Preferred.
• Three (3) years of Operations experience at the Supervisory level. Experience in a unionized environment is an asset
• Applicants with recent and related training and experience may be considered
• Previous experience within support service environment, healthcare preferred
• Demonstrated ability to manage the scheduling, training and performance management of staff
• Demonstrated oral and written communication skills and excellent interpersonal skills
• Ability to analyze and interpret financial data
• Planning, organizing and effective time management skills
• Strong problem solving & data analytic skills; detailed orientated
• A high degree of professionalism along with personal and professional integrity
• Strong service orientation & ability to work effectively under pressure and meet established goals
• Ability to anticipate and solve problems
• Thorough knowledge of environmental legislation OH&S Standards infection control guidelines & WHIMIS
• Knowledge of PIDAC cleaning standards
• Membership with the OHHA (preferred)
• Environmental Services Leadership Program and/or Professional Development courses, PHH certified with the OHHA
• Demonstrated satisfactory work performance and attendance record

Open Date

6/18/2025

Posting Deadline

7/2/2025

All applications must be submitted by no later than 4:00pm of the posting deadline date.

Employment at Sinai Health is conditional upon the verification of credentials, completion of a health review, and demonstrating proof of immunity and vaccination status of vaccine-preventable diseases. All employees and affiliates will follow safe work practices and comply with health and safety policies, procedures and training. If you believe you are one of the very few people who may require an exemption from vaccination, supporting medical information must be submitted to our Occupational Health department, who will review and assess.

Sinai Health is comprised of Mount Sinai Hospital, Hennick Bridgepoint Hospital, Lunenfeld-Tanenbaum Research Institute and our system partner Circle of Care. We deliver excellent care in hospital, community and home, focusing on the comprehensive needs of people. Sinai Health discovers and translates scientific breakthroughs, pushes boundaries for health solutions and educates future clinical and scientific leaders. Clinical areas of specialization include rehabilitation and complex continuing care, surgery and oncology, urgent and critical care, and women’s and infants’ health. The Lunenfeld-Tanenbaum Research Institute ranks among the top ten biomedical research institutes in the world. Sinai Health is a full affiliate of the University of Toronto.

As an equal opportunity employer who understands that diversity enriches our community and culture, we invite applications from all qualified candidates including Indigenous Peoples, racialized people, disabled people/people with disabilities, women, and members of 2SLGBTQIA+ communities. If you require accommodation(s) due to disability at any point during the application and hiring process, please contact 416-586-4800 ext. 7050, or email [e-mail] .