Support Services Analyst - Lending

Innovation Credit Union Limited; Canada; On-site; CAD 46,000 - 63,000; Full time

Benefits offered by this job

Pension plan (7% match)

Extended health benefits

Employee assistance program

Staff loan rate

Day 1 eligibility

Job summary

Innovation Federal Credit Union is seeking a Support Services Analyst to join our lending team in a permanent full-time role. You will support staff and members in lending and service administration, ensuring adherence to policy and risk controls.

You will help implement procedures, work with staff to improve operations, and travel regionally as required while leveraging Microsoft 365 tools to streamline processes and enhance the member experience.

Qualifications

• 1 year of formal education plus 1–3 years of related experience.
• Experience with Microsoft O365, workflows, and file management.
• Strong communication skills and the ability to relate to staff and members.

Responsibilities

• Provide technical direction and support to advisory staff for moderate to complex loan files.
• Assist in development and implementation of procedures within policies to ensure operations.
• Collaborate as a team to cover additional duties as required.
• Utilize digital solutions to create efficiencies and enhance member experience.

Skills

Communication

Digital literacy

Critical thinking

Problem solving

Teamwork

Travel readiness

Education

1 year of formal education

Tools

Microsoft 365

Power Automate

Power BI

Excel

Teams

Viva

Job description

• Pay or shift range: $22.32 CAD to $30.69 CAD
  Please note that the successful candidate will be offered an annual salary that falls within the posted salary range, and in alignment with our internal pay equity practices.

Description

Permanent Full-Time

We’re looking for a Support Services Analyst to join our lending team! This position is integral to the function of our organization, playing a key role in providing support to staff and members in lending and service administration, ensuring all activities are in compliance with credit union policies and procedures. You will provide expertise in the implementation and maintenance of programs, products and procedures as they relate to the department for our internal and external members.
The key responsibilities for this role include:

• Provide technical direction and support to advisory staff to ensure efficient and accurate delivery of moderate to complex loan files
• Assist Support Services Specialists in the development and implementation of procedures within established policies to ensure effective operations of the Credit Union
• Work as a team to cover additional duties as required.
• Utilize digital solutions to create efficiencies, simplify members' banking needs, and enhance the member experience
• Must have the ability to travel to and cover regionally as required.
  • Innovation’s Travel Practice Guidelines will be followed.

Qualifications:

• Minimum 1 year of formal education or equivalent; plus 1-3 years of job-related experience (or equivalent combination of education and experience)
• Experience with Microsoft O365, workflows, and file management
• Strong communication skills with the ability to relate well to members and coworkers.
• Demonstrated commitment to continuous education and personal development.
• Detail-oriented and risk aware, contributing to the safeguarding of our company’s assets and reputation.
• Proficient in digital literacy, including (but not limited to) critical thinking, problem solving and navigation using digital solutions.
• Use and comfortability with a variety of Microsoft 365 applications (Excel, Teams, Viva, Power Automate, PowerBI).

ABOUT US

Hi! We’re Innovation Federal Credit Union. Our purpose is to simplify banking for all Canadians. We like to keep it simple. We have three values – Accountability, Integrity, and Respect – and we are constantly striving to improve our organization to make it better for you (our member and prospective employee)!

How are we different from other Credit Unions? We’ve put in the work to become a federal credit union - just one of three in Canada, to secure the future of our organization and continue to grow across Canada. We are proudly rooted in Saskatchewan, but our vision is national, or as we like to say,\"Made in Sask, Built for Canada.\"

What sets us apart:

• Commitment to Community: $1.1 million was given to local organizations last year who are making a difference
• Strong focus on Diversity and Inclusion: Nearly 26% of InnovationNation proudly identifies as part of a designated group, reflecting our strong commitment to fostering a diverse workplace
• Benefits that start when you do: Our Full-time staff participate in a 7% employer-matched pension plan, extended health benefits, employee and family assistance program, and a staff loan rate. These benefits all start onDay 1of employment with IFCU, no waiting period!

Innovation Federal Credit Union acknowledges that Indigenous peoples are the traditional guardians of this land that we call Canada. In Saskatchewan we are on treaty lands and these treaties serve to govern our relationships with Indigenous people. We are dedicated to ensuring that the spirit of Reconciliation and treaties are honored and respected.