Support Service Worker (AbleLiving Services, Bethany Residence)

Thrive Group Canada; Burlington; On-site; CAD 22,000 - 30,000; Full time

Benefits offered by this job

HOOPP

Health benefits

Education opportunities

Tuition reimbursement

Employee Assistance Program

$500 signing bonus

Job summary

Thrive Group is hiring for Full-Time and Part-Time Support Service Workers to join the Bethany Residence program in Burlington. You will assist with laundry, housekeeping, and meal service while following safe food handling practices.

Starting hourly rate is $19.20. The role supports residents and requires teamwork, reliability, and a genuine interest in working with seniors and adults with disabilities. Accommodation is available during recruitment.

Qualifications

• Minimum of Grade 10 education preferred.
• Must obtain Food Handlers Certificate within 60 days of employment and renewed every 5 years.
• Demonstrate commitment to exceptional customer service and be reliable and punctual.
• Strong teamwork skills and ability to collaborate with residents, families and colleagues.
• Able to follow directions and work both independently and with others.
• Basic math skills for calculations and measurements.
• Experience in long-term care/kitchen is an asset.
• Must maintain a clean, sanitary work area and meet physical demands.

Responsibilities

• Launder, wash and return residents' personal laundry.
• Perform housekeeping in resident apartments and common areas.
• Set and serve meals to residents and handle dishwashing.
• Ensure safe food preparation and handling practices.

Skills

Customer service

Team player

Time management

Math skills

Education

Grade 10 education or equivalent

Job description

We are currently hiring both Full-Time and Part-Time Support Service Workers to join our team at our Bethany Residence program in Burlington. The Support Service Worker (SSW) reports to the Supervisor and is responsible for some or all tasks within laundry, housekeeping and food services. These positions are responsible for collecting, laundering and returning residents’ personal laundry, performing housekeeping tasks in resident apartments and common areas, setting and serving meals to residents and dishwashing all while ensuring safe food preparation and handling practices.

Here is what we offer:

• Healthcare of Ontario Pension Plan (HOOPP)
• Health Benefits
• Ongoing opportunities for education, training, development and growth
• Tuition reimbursement opportunities
• Employee Assistance Program
• $500 signing bonus!

Thrive Group is proud to be certified as one of Canada’s Great Places to Work®. In addition, we have been recognized and awarded as:

• 2026 Best Workplaces with the Most Trusted Executive Team
• 2026 Top 50 Best Workplaces in Canada
• 2026 Best Workplaces for Women

Requirements:

• A minimum of a Grade 10 education or equivalent is preferred.
• Must possess or be able to obtain the Food Handlers Certificate as offered by Public Health Services within 60 days of employment and renewed every 5 years.
• Must demonstrate a high commitment to providing exceptional customer service and be reliable, punctual, and capable of managing time effectively.
• Must be a strong team player who demonstrates the ability to develop supportive relationships and work collaboratively with residents, family members, and colleagues.
• Must be able to take direction and work independently as well as part of a team.
• Must be able to follow verbal and written instruction and have a genuine interest in working with seniors and adult with disabilities in a congregate home setting.
• Knowledge of basic math and ability to do calculations and quantity measurements is required.
• Must be able to plan and organize work and perform tasks according to priority. Experience in a long-term care/retirement home kitchen an asset.
• Must demonstrate ability to problem solve, work efficiently, effectively and meet required timelines.
• Must be able to maintain a clean/sanitary work area and meet the physical demands of the position which include but are not limited to: standing, shifting, leaning over stoves/grills, reaching, bending, lifting/moving items of variable weights.
• Familiarity with cleaning detergents and laundering equipment is beneficial.
• Must be able to maintain regular and consistent attendance, be punctual and meet pre-determined deadlines.

Starting Hourly Rate:

$19.20

We are currently hiring to fill an existing/new position on our team. While we thank all applicants for their applications, only those advancing to the interview stage will be contacted.

At Thrive Group, we embrace equity, diversity, and inclusion. Our commitment to this is directly linked to our organizational values of Teamwork, Honesty, Respect, Innovation, Versatility, and Excellence. Thrive Group strives to attract, develop, and retain a workforce that is as diverse as the residents, clients, and customers we serve and are committed to providing an accessible candidate experience through the recruitment and selection process. Should you require accommodation through any stage of the recruitment process, please contact the Human Resources Department at 289-309-8477 or email [e-mail]