Supervisor, Digital Media and Creative Services

Regional Municipality of Wood Buffalo; Canada; Hybrid; CAD 129,000 - 137,000; Full time

Benefits offered by this job

Competitive benefits

Retirement plans

Base salary and strong compensation

Job summary

Regional Municipality of Wood Buffalo seeks a Supervisor, Digital Media and Creative Services to lead a multidisciplinary team responsible for graphic design, web support, digital media development, and videography within Strategic Communications. You will oversee project intake, timelines, and deliverables, ensuring accessibility and brand alignment.

The role requires strong leadership, collaboration with internal/external teams, and expertise in digital media strategy, CMS platforms, and video

Qualifications

• Degree in Visual or Digital Communications or related field.
• Certification or willingness to obtain Basic Emergency Management (BEM) and ICS 100/200/300 preferred; training provided by Municipality.
• 5 years in communications with 2+ years in leadership/supervisory role.
• Experience leading digital solutions: website, intranet, MS 365 rollout; emergency communications a plus.

Responsibilities

• Lead the team responsible for graphic design, web support, digital media development, and videography for Strategic Communications.
• Oversee day-to-day operations; manage intake, prioritization, and execution of projects; ensure accessibility and brand alignment.
• Develop and mentor staff; ensure timelines and quality standards; foster collaboration across teams.
• Direct digital media components of communications strategies, including multimedia campaigns and online advertising.
• Support emergency preparedness and continuity planning as part of municipality-wide efforts.

Skills

Digital media planning

Graphic design

Videography

Content strategy

Branding

CMS knowledge

Adobe Creative Cloud

Video editing (Final Cut/Resolve)

MS 365 tools

Cross-channel campaigns

Education

Degree in Visual or Digital Communications

BEM/ICS training (preferred)

Equivalent education/experience

Tools

CMS platforms

Adobe Creative Cloud

Final Cut Pro / DaVinci Resolve

Microsoft 365 (SharePoint, Teams, Planner)

Job description

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Supervisor, Digital Media and Creative Services

Requisition ID:4547
Affiliation: Exempt
Position Type: Permanent Full Time
Number of Openings: 1
Bi-weekly Working Hours: 70 hours bi-weekly
Shift/Work Schedule:Monday - Friday
Department/ Branch: Office of the CAO, Strategic Communications
Job Location: Fort McMurray

Starting Salary Range*:$129,438 - $136,834 (Pay Band G)

*The Municipality offers a competitive compensation package, including an attractive base salary, excellent benefits, retirement plans, and more. The starting salary for this position is within the range listed above and will be dependent upon the qualifications and experience of the successful candidate.

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

ABOUT THE DEPARTMENT:

The Office of the CAO provides leadership, oversight, and strategic guidance to ensure the effective delivery of municipal programs and services. The office brings together critical functions including Corporate Records, Strategic Communications, and Council & Administration Support, that enables the Municipality to operate efficiently, transparently, and in alignment with its strategic priorities.

By coordinating organizational initiatives, supporting Council and senior leadership, and ensuring clear and consistent communication both internally and with the public, the Office of the CAO plays a vital role in advancing the Municipality’s mission. The team fosters innovation, accountability, and collaboration across departments, helping to ensure that every project and decision contributes to a thriving community.

GENERAL DESCRIPTION:

The Supervisor, Digital Media and Creative Services leads the team responsible for graphic design, web support, development of digital media, and videography for Strategic Communications within the Regional Municipality of Wood Buffalo. Primary responsibilities include:

Branch Supervision: Assists the manager with overall service delivery of creative and digital media content and services. Oversee day-to-day operations, managing intake, prioritization, and execution of creative and digital projects. Ensures all deliverables are developed in accordance with departmental and organizational strategy, meet accessibility requirements, and align with the organization’s brand standards.

Employee Development: Manages team workload using structured workflows to maintain timelines while ensuring that service and quality standards are met. Mentors, coaches and provides support to team members to achieve individual, team, and organizational goals.

Implementation of Strategies: Ensures collaboration with internal and external teams to ensure the Municipality’s objectives are supported with communications campaigns. Delivers municipal information in a timely, cost-effective, and audience-focused manner. Directs digital and video components of communication strategies, including multimedia campaigns and online paid advertising. Ensures video and graphic elements reinforce key messages and align with the Municipality’s brand standards.

Issues Management: Provides digital media or creative support relating to issues identified by the manager, director, senior leaders, or elected officials as needed. Actively contributes to emergency preparedness, response coordination, and continuity planning to support the Regional Emergency Coordination Centre as part of the broader communications effort.

SKILLS REQUIREMENTS:

• Strong background in digital media planning, graphic design, and videography.
• Demonstrated knowledge of industry best practices and digital processes.
• Demonstrated experience building relationships.
• Outstanding interpersonal skills, including the proven ability to work with different audiences, personalities and experience levels.
• Strong writing and visual communication skills.
• Ability to adapt to rapidly changing circumstances.
• Experience in leading multidisciplinary creative teams in high-paced environments.
• Proven skills in campaign development, creative direction, and cross-channel digital advertising.
• Advanced understanding of content strategy, branding, and user experience.
• Ability to manage digital projects, including websites and intranet platforms.
• Ability to adapt to emergency communications needs and support incident response efforts.
• Working knowledge of Content Management System (CMS) platforms, Adobe Creative Cloud, and video editing software, such as Final Cut Pro or DaVinci Resolve.
• Familiarity with Microsoft 365 (MS 365) tools, including SharePoint, Teams, and Planner.

EDUCATION:

• Degree in Visual or Digital Communications or other applicable discipline is required.
• Certification, or willingness and ability to obtain certification, in Basic Emergency Management (BEM) and Incident Command Systems (ICS) 100, 200, and 300 training is preferred, training will be provided by the Municipality.
• An equivalent combination of education and experience may be considered.

EXPERIENCE:

• Five (5) years of experience in the communications field including a minimum of two (2) years of experience in a leadership/supervisory capacity.
• Background in leading digital solutions such as website, intranet, MS 365 solution development and rollout.
• Experience contributing to emergency communications or business continuity planning is an asset.
• Experience working in a public-sector environment with unionized and non-unionized employees is considered an asset.

OTHER REQUIREMENTS:

• Submission of a Criminal Record Check.
• A valid Class five (5) Operator’s License is required as incumbent will be required to operate a personal or municipal vehicle for business use on a regular basis.

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible and accountable for knowing and working in accordance with the Health and Safety Directive. As per Section 2 of the Occupational Health and Safety Act, the incumbent shall ensure, while in the employ of the Regional Municipality of Wood Buffalo, the health and safety of employees, contractors, and the public.

This position is employed in a supervisory capacity. As such, the employee is required to obtain additional safety training in accordance with municipal procedures and directives.