Support Clerk

Regional Municipality of Wood Buffalo; Fort McMurray; On-site; CAD 38,000 - 52,000; Full time

Job summary

The Regional Municipality of Wood Buffalo is seeking a detail‑oriented Support Clerk in the Public Works Department to provide clerical support, process invoices, maintain files, handle service requests from the public, and assist with reports and budgets.

Requires a one‑year certificate in Office/Business Administration and two years of related experience in a fast‑paced setting; strong note‑taking, organization, and communication skills; must pass a Criminal Record Check.

Qualifications

• Completion of one year certificate in Office or Business Administration required.
• Two (2) years of related experience in a fast paced, responsible clerical support position.

Responsibilities

• Implements, creates, and maintains documents such as invoices, files, expenses, notifications, spreadsheets, statistical reports, presentations, and other related documentation.
• Provide reception and customer service duties, including responding to telephone enquiries.
• Primary contact for the public; responsible for issuing files, pamphlets, tickets, and keeps others informed.
• Collects, compiles, and assembles reports and statistical information for distribution internally and externally.
• Develops and maintains filing systems.
• May prepare agendas, record minutes of meetings, and distribute to staff.
• Accurately process labour, material, equipment, and service order information into a computerized system.

Skills

Note-taking

Interpersonal skills

Organizational skills

Communication skills

Customer service

Education

Office Admin Cert

Tools

Word processing

Spreadsheets

Job description

We strive to make our hiring process accessible to all candidates. If you require accommodation for the interview or any other part of the application process, please let us know.

ABOUT THE DEPARTMENT:

The Regional Municipality of Wood Buffalo (RMWB) is looking for passionate, skilled and forward-thinking individuals to join our Public Works Department — a team that keeps our region running smoothly every day.

From road maintenance and fleet management to park enhancements and snow clearing, our Public Works team plays a critical role in daily life across the region. We’re seeking a hands‑on professional who is committed to public service, enjoys meaningful work and excels in fast‑paced environments.

If you take pride in seeing your work in action and want to contribute to a team that powers the municipality—this is your place.

GENERAL DESCRIPTION:

Provides clerical support to the assigned area and assists with budget preparation, maintenance, process variances, project reports internal/external charges, time sheets, and initiates and monitors work orders. The Support Clerk is also responsible for primary contact with field operations and the general public for service requests and other related matters.

RESPONSIBILITIES:

• Implements, creates, and maintains documents such as invoices, files, expenses, notifications, spreadsheets, statistical reports, presentations, and other related documentation.
• Provide reception and customer service duties, including responding to telephone enquiries.
• Primary contact for the public; responsible for issuing files, pamphlets, tickets, and keeps others informed.
• Collects, compiles, and assembles reports and statistical information for distribution internally and externally.
• Develops and maintains filing systems.
• May be required to prepare agendas, record minutes of meetings, and distribute to the appropriate staff.
• Accurately process labour, material, equipment, and service order information expediently into a computerized system.
• Compile and organize statistical data, prepare and issue reports.
• Perform other related duties as required.

QUALIFICATIONS

KNOWLEDGE, SKILLS, AND ABILITIES:

• Proven ability to take accurate notes and minutes.
• Ability to work independently and accomplish multiple tasks with deadlines.
• Ability to adapt to changing practices and work demands.
• Must have proven interpersonal, organizational, and communication skills.

EDUCATION AND EXPERIENCE:

• Completion of one year certificate in Office or Business Administration required.
• Two (2) years’ related experience in a fast paced, responsible clerical support position to include the use of word processing and spreadsheet software is required.

OTHER REQUIREMENTS:

• Submission of a Criminal Record Check.

SAFETY:

As an employee of the Regional Municipality of Wood Buffalo, the incumbent is responsible for understanding and actively participating in the RMWB’s health and safety management system, including all policies, practices, procedures, as well as properly utilizing all control measures including the required use of personal protective equipment. All employees must take reasonable care to protect the health and safety of themselves and others, as well as immediately report any concerns, near misses, incidents, and hazardous conditions to their supervisor.