Support aux ventes / Sales Support

National Cable Specialists; Canada; On-site; CAD 35,000 - 65,000; Full time

Job summary

Join a dynamic and innovative team at a leading company in energy transformation! This Sales Support role offers a unique opportunity to provide exceptional customer service while developing your skills in a fast-paced environment. With a focus on autonomy and decision-making, you'll engage with customers, resolve inquiries, and support various administrative tasks. This position not only presents potential for growth but also comes with a competitive compensation package, including annual profit-sharing and a customizable insurance plan. Be a part of a culture that values accomplishments and fosters career advancement. Build your future with us today!

Benefits

Annual profit-sharing

Flexible group insurance plan

24/7 Telemedicine access

Employee Assistance Program (EAP)

Group RRSP with employer contribution

Postsecondary Scholarship Program

Charging terminals at facilities

Years of Service Recognition Program

Qualifications

• Minimum Grade 12 completed; ideally 1-2 years of related experience.
• Strong communication and people skills are essential.

Responsibilities

• Provide superior customer service via phone and email.
• Assist with administration duties for the Business Centre.

Skills

Customer Service

Communication Skills

Initiative

Sales Skills

Problem Solving

Education

Grade 12

Tools

Microsoft Office

Job description

Sales Support

Status: Regular, Full time

Location: St-Laurent, Quebec

Job Description:

This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

MAIN RESPONSIBILITIES:

• Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;
• Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
• Develop a professional relationship with customers and/or vendors as per criteria established by the Manager;
• Take necessary action to resolve customer service issues in a timely manner; follow up and verify commitments are met afterwards;
• Proactively suggest associated and/or alternate products as needed;
• Promote focus product items;
• Quickly inform the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback regarding price, products, services, etc.;
• Assist with other administration duties required for the successful running of the Business Centre on an 'as needed' basis (e.g., receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation, and other assigned tasks);
• Take a proactive approach to enhancing technical knowledge through available training on various product lines and learning opportunities;
• Support in other tasks as needed (purchasing/inventory management).

QUALIFICATIONS:

• Grade 12 minimum completed; ideally 1-2 years of related experience;
• Strong communication and people skills, initiative;
• Good knowledge of Microsoft Office (Word, Excel, Outlook);
• Interest and capability in performing sales duties and purchasing/inventory management functions as needed;
• Good knowledge of English and/or French written and spoken;
• Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

What’s in it for you:

We are a major player involved in the energy transformation in Canada. Certified as a Great Place to Work, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What sets us apart is our:

• Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.
• A strong national network offering real opportunities to grow: our people make the difference.

Among our benefits:

• Flexible group insurance plan customizable to your needs.
• Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).
• Group RRSP with employer contribution and TFSA.
• Postsecondary Scholarship Program for our employee’s children.
• Charging terminals available at our facilities.
• Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.