Support aux ventes / Sales Support

Guillevin International; Montreal; On-site; CAD 40,000 - 80,000; Full time

Job summary

Join a dynamic and growing organization that values its employees and promotes a culture of autonomy and decision-making. In this multi-function Sales Support role, you will provide exceptional customer service, assist with administrative tasks, and develop professional relationships with customers and vendors. With a commitment to employee engagement and growth, this company offers a unique work environment that supports your career aspirations. Enjoy benefits like annual profit-sharing, flexible insurance plans, and a strong national network that fosters personal and professional development. This is your chance to build a rewarding career in an exciting industry!

Benefits

Annual profit-sharing

Flexible group insurance plan

Free health resources (Telemedicine, EAP)

Group RRSP with employer contribution

Postsecondary Scholarship Program

Charging terminals available

Years of Service Recognition Program

Qualifications

• Minimum Grade 12 education with 1-2 years of related experience.
• Strong communication skills and initiative required.

Responsibilities

• Provide superior customer service via phone and email.
• Assist with administration duties for the Business Centre.

Skills

Customer Service

Communication Skills

Microsoft Office

Sales Duties

Inventory Management

Education

Grade 12

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

Job description

This is a multi-function role in a Business Centre. Reporting to the Business Centre Manager, the person in the Sales Support role should be a dynamic self-motivated individual ready to work in a fast-paced team environment and capable of providing superior customer service to our valued customers.

MAIN RESPONSABILITIES:

1. Provide superior customer service communication via telephone, email and/or other communication by promptly and professionally assisting with customers' needs;
2. Respond to customers' inquiries in a timely manner, with assistance from other team members if needed;
3. Develop a professional relationship with customers and/or vendors as per criteria established by the Manager;
4. Take necessary action to resolve customer service issues in a timely manner; follow up and verify commitments are met afterwards;
5. Proactively suggest associated and/or alternate products as needed;
6. Quickly inform the appropriate person (Business Centre Manager, Outside Sales Representatives) of customer feedback with regards to price, products, services, etc.
7. Assist with other administration duties required for the successful running of the Business Centre on an 'as needed' basis (ex: receive and sort mail, prepare deposits, account payables, freight claims, processing paperwork for invoicing, cash reconciliation, and other assigned tasks);
8. Take a proactive approach to enhancing their technical knowledge through available training on various product lines and learning opportunities;
9. Support in other tasks as needed (purchasing/inventory management).

QUALIFICATIONS:

1. Grade 12 minimum completed; ideally 1-2 years of related experience;
2. Strong communication and people skills, initiative;
3. Good knowledge of Microsoft Office (Word, Excel, OUTLOOK);
4. Interest and capability in performing sales duties and purchasing/inventory management functions as needed;
5. Good knowledge of English and/or French written and spoken;
6. Strong ability and desire to develop and grow skills.

This is a position with potential for growth.

What’s in it for you

We are a major player, involved in the energy transformation in Canada. Certified as a Great Place to Work, we offer a dynamic work environment with great career opportunities. We promote autonomy and decision making.

What sets us apart is our:

Annual profit-sharing offered to all in addition to our competitive compensation: rewarding accomplishments is part of our culture.

A strong national network offering real opportunities to grow: our people make the difference.

Flexible group insurance plan customizable to your needs.

Free health resources available 24/7: Telemedicine and Employee Assistance Program (EAP).

Group RRSP with employer contribution and TFSA.

Postsecondary Scholarship Program for our employee’s children.

Charging terminals available at our facilities.

Years of Service Recognition Program.

Come build your career with us, a growing network where our people make it happen!

Our recruitment process ensures equality and diversity. Please note that only successful candidates will be contacted.

* it is a certification within a larger organization which includes NCS International Co.

About Us

National Cable Specialists is one of Canada’s largest master distributors of electrical and electronic wire, cable and accessories serving the electrical distribution community through our warehouses across Canada.

Our unique business model has defined our culture as it encourages active participation from our employees in the Company’s success. Highly experienced employees work hand-in-hand in a spirit of cooperation and teamwork and are the determining factor in our ability to deliver excellent customer satisfaction. This shared dedication is nurtured by our commitment to the ongoing training and development of our people.

National Cable Specialists has recently been certified as a Great Place to Work, further highlighting the exceptional level of employee engagement demonstrated at every National Cable Specialists’ operation.