Support aux Développeurs, Services Unity/Developer Support Engineer, Unity Services

Unity Technologies; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join an innovative company as a Developer Support, where you will bridge the gap between engineering teams and the developer community. In this role, you will provide critical technical expertise and troubleshoot complex issues, ensuring developers have the necessary tools and support to thrive. The ideal candidate will possess a deep understanding of software development, strong problem-solving skills, and a customer-focused mindset. This position offers a unique opportunity to contribute to the success of a leading platform in creating interactive experiences, while working in a collaborative and dynamic environment.

Qualifications

• Technical experience in troubleshooting and a passion for solving complex customer problems.
• Excellent written and spoken communication skills in English.

Responsibilities

• Act as the first point of contact for technical inquiries using Zendesk.
• Investigate and solve problems while collaborating with customers and engineers.

Skills

C#

Troubleshooting

Problem-solving

Networking

IT administration

Communication skills

Tools

Zendesk

AWS

Azure

Google Cloud

Docker

Kubernetes

Job description

Apply

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The opportunity

As a Developer Support at Parsec, you will play a critical role in bridging the gap between our engineering teams and our developer community. You will provide technical expertise, troubleshoot complex issues, and ensure our developers have the tools and support they need to succeed. This role requires a deep understanding of software development, excellent problem-solving skills, and a customer-focused mindset.

What you'll be doing

• Act as the first point of contact for technical inquiries from customers, using the Zendesk ticketing system to manage and prioritize issues.
• Investigate, research, debug, and solve problems, interacting with customers and internal development engineers to do so.
• Participate in calls with customers as needed to solve issues faster.
• Collaborate with your colleagues to continually improve processes, ensure team success, and contribute to the Unity documentation and other resource materials.
• Maintain excellent relations between the support team and other departments within Unity.

What we're looking for

• Insatiable curiosity for learning new skills and areas of Unity.
• Technical experience in troubleshooting and a passion for solving complex customer problems.
• Experience with developing applications in C# with Unity. IT admin, Networking, or security skills.
• Experience configuring Proxy and Firewall in corporate environments.
• Excellent written and spoken communication skills in English.
• Able to manage your own time effectively, set priorities, and work independently towards a goal.

You might also have

• Knowledge of cloud platforms (e.g., AWS, Azure, Google Cloud) and containerization technologies (e.g., Docker, Kubernetes).

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

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