Support aux Développeurs(ses), Gaming Services/Developer Support, Gaming Services

Unity Technologies; Montreal; On-site; CAD 60,000 - 100,000; Full time

Job summary

Join a forward-thinking company as a Senior Developer Support, where you will collaborate with top gaming industry names. Your role will involve providing expert support for Unity Services, assisting customers in integrating SDKs into their projects, and resolving complex technical issues. This position offers a unique opportunity to mentor fellow team members while driving improvements in processes and products. You'll thrive in a dynamic environment that values innovation and creativity, making a significant impact on the gaming landscape. If you're passionate about technology and eager to contribute to exciting projects, this role is perfect for you.

Qualifications

• Experience integrating third-party SDKs into existing projects.
• Intermediate to expert-level experience with the Unity engine.

Responsibilities

• Troubleshoot and resolve escalated technical issues for customers.
• Mentor and train team members to ensure team evolution.

Skills

Object-oriented programming

Unity engine

Network protocols (UDP, TCP)

Real-time communication protocols (RTP, SRTP)

Job description

Apply

ALERT: Unity has received reports of scams where individuals purporting to be Unity HR representatives conduct bogus employment interviews via email or text, and then request payment as a condition for receiving an offer of employment. Please be aware that Unity does not conduct interviews by email or text, and will never request payment as a condition for applying for a position or receiving an offer of employment. These scam operators may also ask for your personal information (name, address, birthdate, social security number, etc.) which you should not provide to them. If you have been a target of such a scam, you should report it by contacting the U.S. Federal Trade Commission or the office of your state Attorney General.

The opportunity

As a Senior Developer Support, you will be working with some of the biggest names in the gaming industry, helping our customers succeed by providing expert support for our Unity Services Product Suite. You'll focus on assisting customers in integrating the various Services SDK and associated services into their Unity projects.

What you'll be doing

• Receiving, troubleshooting, responding to and resolving escalated technically complex issues for our customers and internal teams.
• Frequently communicating with authority and clarity to both our users and internal stakeholders.
• Proactively identify and implement improvements to our teams, processes, and products, and effectively communicate and drive these changes.
• Mentoring and training other members of the DSE team to ensure we are constantly evolving as a team.
• Responding to live customer issues and incidents working as part of an incident team solving critical problems.

What we're looking for

• Demonstrable experience with an object-oriented programming language.
• Experience either integrating third-party SDKs into existing projects or a history of supporting customers to integrate an SDK into their projects.
• Intermediate to expert-level experience with the Unity engine.
• Understanding of network protocols (UDP, TCP).
• Familiarity with real-time communication protocols (RTP, SRTP).

You might also have

• Experience working in the gaming industry, ideally on systems for online games.
• Experience working with game engines, particularly the Unity editor but also Unreal.
• Eagerness to learn new technologies and tools.

Additional information

• Relocation support is not available for this position.
• Work visa/immigration sponsorship is not available for this position.

Life at Unity

Unity [NYSE: U] is the leading platform to create and grow games and interactive experiences. Creators, ranging from game developers to artists, architects, automotive designers, infrastructure experts, filmmakers, and more, use Unity to bring their imaginations to life across multiple platforms, from mobile, PC, and console, to spatial computing.

As of the third quarter of 2024, more than 70% of the top 1,000 mobile games were made with Unity, and in 2024, Made with Unity applications had an average of 3.7 billion downloads per month. For more information, please visit Unity.

Unity is a proud equal opportunity employer. We are committed to fostering an inclusive, innovative environment and celebrate our employees across age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, or any other protected status in accordance with applicable law. Our differences are strengths that enable us to support the growing and evolving needs of our customers, partners, and collaborators. If there are preparations or accommodations we can make to help ensure you have a comfortable and positive interview experience, please fill out this form to let us know.

This position requires the incumbent to have a sufficient knowledge of English to have professional verbal and written exchanges in this language since the performance of the duties related to this position requires frequent and regular communication with colleagues and partners located worldwide and whose common language is English.

Headhunters and recruitment agencies may not submit resumes/CVs through this website or directly to managers. Unity does not accept unsolicited headhunter and agency resumes. Unity will not pay fees to any third-party agency or company that does not have a signed agreement with Unity.

Your privacy is important to us. Please take a moment to review our Prospect Privacy Policy and Applicant Privacy Policy. Should you have any concerns about your privacy, please contact us at [e-mail].