Support Analyst, End User Support (EUS) - Part time (8-month contract)

KPMG LLP Canada; Vancouver; On-site; CAD 46,000 - 71,000; Full time

Job summary

Join KPMG as a User Support Analyst, providing essential technical support to partners and staff. You'll troubleshoot problems, configure PCs, and support various IT services projects. Ideal candidates should possess strong communication, analytical, and organizational skills, and hold relevant Microsoft certifications. This role offers a competitive salary and opportunities to develop your career in a diverse team environment.

Qualifications

• Experience in troubleshooting and supporting IT systems.
• Good organizational and communication skills required.
• Understanding of networks and servers is in-depth.

Responsibilities

• Support users remotely and on-site as needed.
• Provide technical support for KPMG software applications.
• Assist with IT services projects and team communication.

Skills

Troubleshooting

Problem solving

Analytical skills

Communication

Organizational skills

Interpersonal skills

Education

Microsoft certification (MCP or MCDST)

Tools

Office365

Windows10

Job description

Overview

At KPMG, you’ll join a team of diverse and dedicated problem solvers, connected by a common cause: turning insight into opportunity for clients and communities around the world.

The User Support Analyst reports to the Support Services Manager and is responsible for supporting all partners and staff.

What you will do

• Support users remotely or in the office as needed
• Provide technical support to the various groups and for the various KPMGsoftware applications, with respect to installation, application/system relationships, printing, storage, etc.
• Configure PCs with the appropriate basic environment, and install printers and specific software
• Troubleshoot various problems with peripherals, such as printers and scanners
• Assist with various ITServices projects as needed
• Take part in ITServices team communications
• Any other related task

What you bring to the role

• Good organizational skills; ability to prioritize tasks and work in a fast‑paced environment
• Troubleshooting, problem solving and analytical skills
• Excellent communication skills (written and spoken)
• Ability to work independently or in a team setting
• Strong interpersonal skills
• Keen to learn and develop the Firm’s knowledge and technologies and able to understand the Firm’s business needs
• A quick study learning new software with minimal supervision
• Ability to learn and follow standardized policies, processes and procedures
• Interest in understanding the user’s needs and providing quality service
• Microsoft certification, such as MCP or MCDST, an asset
• Thorough knowledge of Office365 and Windows10
• Advanced understanding of networks and servers, and previous exposure to a Windowsnetwork environment
• In‑depth knowledge of variousiPhone and Androiddevices

This position requires written and oral fluency in English. The successful candidate will be required to support training coordination nationally and will be required to communicate with English-speaking colleagues. This individual will be required to communicate processes to employees in English-speaking provinces.

KPMG BC Region Pay Range Information

The expected base salary range for this position is $46,500 to $70,500 and may be eligible for bonus awards. The determination of an applicant’s base salary within this range is based on the individual’s location, skills & competencies, and unique qualifications. In addition, KPMG offers a comprehensive and competitive Total Rewards program.

Providing you with the support you need to be at your best

Our Values, The KPMG Way

Integrity, we do what is right | Excellence, we never stop learning and improving | Courage, we think and act boldly | Together, we respect each other and draw strength from our differences | For Better, we do what matters

KPMG in Canada is a proud equal opportunities employer and we are committed to creating a respectful, inclusive and barrier-free workplace that allows all of our people to reach their full potential. A diverse workforce is key to our success and we believe in bringing your whole self to work. We welcome all qualified candidates to apply and hope you will choose KPMG in Canada as your employer of choice.

Adjustments and accommodations throughout the recruitment process

At KPMG, we are committed to fostering an inclusive recruitment process where all candidates can be themselves and excel. We aim to provide a positive experience and are prepared to offer adjustments or accommodations to help you perform at your best. Adjustments (informal requests), such as extra preparation time or the option for micro breaks during interviews, and accommodations (formal requests), such as accessible communication supports or technology aids, are tailored to individual needs and role requirements. You will have an opportunity to request an adjustment or accommodation at any point throughout the recruitment process. If you require support, please contact KPMG’s Employee Relations Service team by calling 1-888-466-4778.