Support Analyst

Swim Recruiting; Vancouver; On-site; CAD 80,000 - 100,000; Full time

Job summary

A reputable Canadian firm located in downtown Vancouver is seeking a Support Analyst for a 6-month contract. This on-site role involves providing technical support for various systems and ensuring smooth operations. Ideal candidates will have experience in hardware troubleshooting, familiarity with IT ticketing systems like ServiceNow or JIRA, and strong communication skills. Compensation ranges from $25 to $28 per hour, with an opportunity to work in a collaborative environment focused on technology and employee experience.

Qualifications

• Proven experience with IT systems and software, including Windows and Mac.
• Ability to troubleshoot and resolve hardware and software issues.
• Familiarity with IT support ticketing systems and collaboration with vendors.

Responsibilities

• Provide front-line technical support across various devices.
• Resolve technical issues while maintaining a high standard of customer service.

Skills

Technical support

Troubleshooting

Customer service

Communication skills

Tools

ServiceNow

JIRA

Active Directory

Azure Active Directory

PowerShell

Microsoft Office

Job description

6-month contract Support Analyst role with an enterprise organization headquartered in downtown Vancouver

• Contract Support Analyst role.
• Global enterprise organization headquartered in Vancouver.
• On site work environment .

What & Why:

As a result of continued investment in workplace technology and employee experience, our client is looking to add a Support Analyst to their team. Based onsite at their downtown Vancouver headquarters, this role will play a key part in ensuring smooth day-to-day operations of office hardware, systems, and collaboration tools that support hundreds of employees. In this hands-on role, you’ll provide front-line technical support and troubleshooting across a wide range of devices and platforms, including Windows and Mac systems, Active Directory, Azure AD, printers, video conferencing tools, and Microsoft Office applications. You'll work closely with internal teams and external vendors, resolving issues efficiently while maintaining a high standard of customer service and communication.

You will bring a strong technical background, experience with IT support ticketing tools like ServiceNow or JIRA, and the ability to translate complex technical issues into clear, user-friendly solutions. This is a great opportunity to join a collaborative, high-impact team focused on keeping business operations running smoothly in a fast-paced and people-first environment.

Who:

This client is one of the most recognizable Canadian brands, a true Vancouver success story who has expanded globally. They are well known for their corporate culture and has won major awards for their accomplishments. They have invested majorly in technology and have had an incredibly successful past few years, including a major strategic acquisition. They have an all-star leadership team who keeps you accountable and provides support while still affording you tremendous autonomy. They are located close to rapid transit in newly renovated offices in downtown Vancouver and have an on site work arrangement.

You:

You will bring the following education, skills and experience to the role:

• Proven experience with IT systems and software, including strong working knowledge of Windows, Mac operating systems, Active Directory, Azure Active Directory, PowerShell, MS Office, and related administrative tools.
• Demonstrated ability to troubleshoot, diagnose, and resolve issues across a range of hardware devices (e.g., laptops, desktops, printers, video conferencing systems) and software environments.
• Familiarity with IT support ticketing systems, such as ServiceNow or JIRA, along with experience managing workflows and collaborating with external IT support vendors.
• Background in IT networking (LAN/WAN, wireless) combined with excellent communication skills to effectively convey technical information to non-technical users.

Compensation:

This role pays between $25-28 per hour.

Next Steps:

If the sound of this opportunity excites you, and you’re confident that it’s a good fit for your experience and career goals, then we’d love to hear from you! Please send your updated resume to us by applying to this posting and one of our awesome team of recruiters will be in touch.