Supply Chain Customer Support Analyst - French Required

PepsiCo Deutschland GmbH; Canada; On-site; MXN 771,000 - 1,114,000; Full time

Benefits offered by this job

Digital learning platforms

Development programs

Wellness programs

Flexible work options

Job summary

PepsiCo Deutschland GmbH is seeking an Order Management Customer Analyst to ensure daily order processing for Frito-Lay Canada products and to uphold exceptional customer service. You will collaborate with Mexico Capability Center and regional leadership to maintain performance metrics.

The role requires 1–3 years in order management or related fields, fluent English and intermediate French, and strong communication skills. Proficiency in Excel and Power BI is essential.

Qualifications

• Bachelor’s degree required.
• 1–3 years in Order Management/Customer Service/Supply chain.
• English fluent; French intermediate/advanced.
• Strong verbal and written communication.
• Proficient in Microsoft Excel and Power BI.

Responsibilities

• Ensure day-to-day order processing for Frito Lay Canada and related shipments.
• Maintain site performance metrics using standard processes.
• Collaborate with Mexico Capability Center and regional leadership.
• Backfill team members during vacations.

Skills

English fluency

French (intermediate)

Communication skills

Customer service mindset

KPI knowledge

Order Management knowledge

Education

Bachelor’s degree

Tools

Microsoft Excel

Power BI

Job description

Overview

CAREERS TO SMILE ABOUT

At PepsiCo, you’ll discover a place where our mission is to create smiles around the world. With a portfolio of more than 500 beloved brands including, Gatorade, Lay’s and Quaker, our work touches millions of people every day.

At the heart of the company is a team of thinkers, creators, and problem-solvers who collaborate to innovate and turn ideas into action. Driven by innovation and a focus on creating joyful moments through food and drinks, our decisions are guided by consumer centricity, creating opportunities for our associates to do meaningful work and make a lasting impact in the communities we serve.

Whatever your role, you’ll be part of a global community that values your ideas and empowers you to make an impact, on your career and on the world around you.

Responsibilities

TheOpportunity

The Order Management Customer Analyst is responsible for ensuring day-to-day order processing for Pepsico Foods Canada (PFC) for Frito-Lay products, driving gold standard customer service and maintaining site performance metrics through the use of standard processes and best practices. This person will be expected to partner with other Customer Service Representatives in Mexico Capability Center as well as with site and region Leadership.

YourImpact

As Order Management Customer Analyst your functions would consist of:

• Ensures day-to-day order processing for Frito Lay Canada, including but not limited to order confirmation, order cleansing, shipment and trips.
• Customer communications – managing adds/cuts, missing order communication and off-template orders.
• Backfill other Order Management Analysts on vacations.

Qualifications

WhoAreWeLookingFor?

Education

• Bachelor’s degree

Experience

• 1-3 years of Order Management/Customer Service/ Supply chain/ Supply Planning experience
• English (Fluent/Advanced)
• French (Intermediate/Advanced)
• Strong verbal and written communication skills to effectively interact with all levels of management
• Ability to provide superior customer service with strong follow-up skills
• Proficient in Microsoft Excel and Power BI
• Demonstrated ability to work in a results-oriented, challenging environment and KPI’s knowledge.
• Service Mindset / Order Management knowledge.
• Ability to recognize and take action to improve the delivery of work.
• Ability to work collaboratively and proactively with multi-functional and multi-cultural teams

Whatcanyouexpectfromus:

• Opportunitiestolearnanddevelopeverydaythroughawiderangeofprograms.
• Internaldigitalplatformsthatpromoteself-learning.
• DevelopmentprogramsaccordingtoLeadershipskills.
• Specializedtrainingaccordingtotherole.
• Learningexperienceswithinternalandexternalproviders.
• Welovetocelebratesuccess,whichiswhywehaverecognitionprogramsforseniority,behavior,leadership,momentsoflife,amongothers.
• Financialwellnessprogramsthatwillhelpyoureachyourgoalsinallstagesoflife.
• Aflexibilityprogramthatwillallowyoutobalanceyourpersonalandworklife,adaptingyourworkingdaytoyourlifestyle.
• Andbecauseyourfamilyisalsoimportanttous,theycanalsoenjoybenefitssuchasourWellnessLine,thousandsofAgreementsandDiscounts,Scholarshipprogramsforyourchildren,AidPlansfordifferentmomentsoflife,amongothers.

Weareanequalopportunityemployerandvaluediversityatourcompany.Wedonotdiscriminatebasedonrace,religion,color,nationalorigin,gender,sexualorientation,age,maritalstatus,veteranstatus,ordisabilitystatus.Werespectandvaluediversityasaworkforceandinnovationfortheorganization.