Supplier Success Professional (Customer Support) - Bilingual French / English

Avetta; Calgary; Hybrid; CAD 1,000; Full time

Job summary

Avetta is seeking a Bilingual Supplier Success Professional to join their team in Calgary. This full-time role is focused on providing exceptional customer support, assisting users with their applications, and enhancing overall customer satisfaction. With a hybrid schedule after training, this entry-level position requires fluency in both French and English, along with strong communication and problem-solving skills. Join Avetta and contribute to their culture of teamwork and excellence.

Qualifications

• Fluency in French and English is required.
• Excellent written and oral communication skills.
• Call center experience is a plus.

Responsibilities

• Provide professional support to all Avetta customers.
• Assist end-users with navigating the Avetta Cloud Application.
• Resolve complex issues, focusing on customer experience.

Skills

Communication

Interpersonal Skills

Problem Analysis

Attention to Detail

Self-Motivation

Tools

Windows

Avetta Cloud Application

Service Cloud (SFDC)

Job description

Supplier Success Professional (Customer Support) - Bilingual French / English

Join Avetta as a Supplier Success Professional (Customer Support), fluent in both French and English. This role involves assisting in developing and maintaining a top-tier prequalification system for contractors, suppliers, and vendors, serving as the first point of contact for all customers.

After an initial 4-8 week training in our Calgary office, the position offers a hybrid work schedule (Tues-Thur in office, Mon/Fri remote). The start date is July 7, 2025.

Pay rate: $20.50/hour CAD

• Provide professional support to all Avetta customers.
• Assist end-users with navigating the Avetta Cloud Application.
• Verify submitted technical documents.
• Resolve complex issues, focusing on customer experience.
• Interact via phone, email, and chat.
• Prioritize and address customer needs.
• Verify details on regulatory documents accurately.
• Support billing and subscription explanations.
• Record interactions in Service Cloud (SFDC).
• Perform outbound follow-up via phone and email.
• Coordinate with internal departments.
• Contribute positively to Avetta’s culture.
• Perform additional duties as assigned.
• Attend training, meetings, or seminars as required.

Ideal Qualifications:

• Call center experience is a plus.
• Excellent written and oral communication skills.
• Proficiency with Windows and related applications.
• Interest in learning online software systems.
• Strong interpersonal skills.
• Problem analysis and resolution skills.
• Attention to detail and accuracy.
• Self-motivated and stress-tolerant.
• Ability to learn and apply new information.
• Fluent in French and English.

Additional Information:

Level: Entry level

Type: Full-time

Function: Management and Manufacturing, IT Services and Consulting

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