Supervisor, Warehouse

Whitecap; Ottawa; On-site; CAD 29,000 - 41,000; Full time

Job summary

Whitecap in Ottawa, Canada, is seeking an experienced warehouse operations leader to manage designated areas and oversee SOP adherence. The role includes supervising staff, driving department performance, and ensuring efficient, safe, and compliant operations within the distribution center.

The position requires strong experience in operations management, budgeting, policy compliance, and safety leadership, with responsibilities spanning opening/closing the center and handling customer issues as

Qualifications

• 7+ years of experience in the relevant area.
• Technical certification or associate degree may be required.
• Oversee SOPs and associate administration.

Responsibilities

• Train staff to attain department performance goals.
• Manage performance of assigned areas.
• Control warehouse expenses.
• Ensure compliance with personnel policies.
• Promote safety and manage safety programs.
• Open/close the distribution center and resolve customer issues.
• May act as manager and perform other duties.

Skills

Staff training

Operations management

Budget control

Policy compliance

Safety management

Education

Technical certification or associate degree

Job description

Job Summary

Manage designated areas of Warehouse Operation, oversee functional areas, and perform manager’s duties as assigned. Responsible for consistent application of SOPs (Standard Operating Policies) and associate administration in the facility.

Major Tasks, Responsibilities, and Key Accountabilities

• Trains staff to ensure attainment of department performance goals
• Manages and ensures successful achievement of performance goals of assigned functional areas.
• Controls warehouse expenses.
• Ensures compliance with all personnel policies.
• Ensures a safe working environment for all associates including surveying facility for repair and maintenance items, promoting and managing safety programs; ensuring policy adherence for worker’s compensation and general liability issues.
• Ensures the Asset Protection and Hazmat programs are enforced.
• Opens and closes the distribution center, authorizes refunds, and handles customer problems.
• May act as manager and performs other duties as assigned.

Nature and Scope

• Problems are typically difficult and/or high impact. Troubleshoots complex support or operational problems for junior level associates.
• Under limited supervision, independently resolves issues and applies a variety of methods to develop customized solutions. May lead the daily operations of a department or team. Work typically involves infrequent review of output by a supervisor or direct customers of the process.
• Assists with supervisory duties but does not have hiring/firing authority. Trains, delegates tasks, and reviews the work of junior level associates.

Work Environment

• Located in a comfortable indoor area. Any unpleasant conditions would be infrequent and not objectionable.
• Most of the time is spent sitting in a comfortable position and there is frequent opportunity to move about. On rare occasions there may be a need to move or lift light articles.
• Typically requires overnight travel less than 10% of the time.

Education and Experience

• Technical certification or associate degree may be required in some areas. Generally 7+ years of experience in area of responsibility.

Preferred Qualifications

If you’re looking to play a role in building Canada, consider one of our open opportunities. We can’t wait to meet you.

We encourage all First Nations, Métis and Inuit peoples or Indigenous peoples of North America to self-identify in their applications.

Minimum Pay

$25.60