Supervisor Volunteer Services

Region of Peel; Mississauga; On-site; CAD 94,000 - 106,000; Full time

Benefits offered by this job

Health, Dental, Vision benefits

OMERS pension plan

Vacation accrual starting at 3 weeks

3 paid personal days and floating holl

Flexible hours

Annual performance review and meritin

Tuition reimbursement and learning

Job summary

Peel Region in Mississauga is seeking a Supervisor Volunteer Services to lead the Volunteer Services Program within Health Services, Health Strategy, Planning and Partnerships. The role oversees recruitment, engagement, development, and recognition of volunteers across Health Services and community partnerships.

The successful candidate will provide leadership to staff, oversee program planning and budget management, drive continuous quality improvement, ensure legislative compliance (AODA and

Qualifications

• Relevant university degree, combined with 5 years experience in volunteer resources management.
• Understanding of the Canadian Code of Volunteer Involvement and knowledge of the Volunteer Management Cycle.
• Experience managing volunteer databases or volunteer resource information systems.
• Experience with budget management, program evaluation, quality improvement, and performance reporting.
• Strong understanding of legislative and regulatory requirements impacting volunteer programs.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Visio.

Responsibilities

• Lead day-to-day operations of the Volunteer Services Program across Health Services.
• Build and sustain an engaged workforce including performance management and development.
• Develop and implement recruitment, engagement, retention, recognition, and succession strategies.
• Oversee volunteer management lifecycle: recruitment, onboarding, screening, placement, scheduling, training, evaluation, recognition.
• Oversee the Volunteer Resource Information System, data integrity, reporting, testing, and vendor coordination.
• Prepare reports, briefing materials, and presentations for leadership and stakeholders.
• Champion volunteerism and promote the value of volunteers across Health Services.

Skills

Leadership

Stakeholder engagement

Budget management

Quality improvement

Data reporting

Problem solving

Education

University degree

Tools

Volunteer Resource Information System

Microsoft Office

Job description

Job Description

Join our diverse team and be part of our vision. Think big. Channel your creativity. Make a difference.

At Peel Region, we can create lasting impact, together.

Supervisor Volunteer Services

Health Services – Health Strategy, Planning and Partnerships

Status: 1 Regular Full Time

Hiring Range: $94,455.00 - $106,262.00 per annum (plus comprehensive benefits, where applicable)

Work Mode: Hybrid *see below for more details about this work mode

Location: 7120 Hurontario St., Mississauga

Hours of Work:35 hours per week

Who We Are:

At Health Strategy, Planning and Partnerships (HSPP), we are building a healthier community through innovation, collaboration, and transformation. We inspire new ways of thinking, empower our teams to achieve meaningful outcomes, and accelerate system-wide change to improve health and community well-being.

Working closely with partners across the health and community sectors, HSPP brings together specialized expertise, systems thinking, and strategic foresight to design integrated solutions that strengthen services, improve experiences, and create lasting impact for residents. Our work is guided by the HSPP Divisional Strategy 2026-2030: From Strategy to Impact, which reflects our commitment to transforming ideas into measurable community outcomes.

What You'll Do:

As the Supervisor Volunteer Services, you will lead the day-to-day operations of the Volunteer Services Program, ensuring the effective recruitment, engagement, development, and recognition of volunteers across Health Services and community partnerships. You will provide leadership to staff, oversee program planning and budget management, drive continuous improvement initiatives, ensure legislative compliance, and optimize service delivery to support organizational goals and community impact.

In this role, you will lead and supervise a team of 4 direct reports. Additional responsibilities include:

• Provide leadership and day-to-day operational oversight of the Volunteer Services Program across Health Services.
• Build and sustain an engaged workforce, including performance management, coaching, training, workforce planning, and professional development.
• Develop and implement volunteer recruitment, engagement, retention, recognition, and succession strategies to meet organizational and community needs.
• Lead the volunteer management lifecycle including recruitment, onboarding, screening, placement, scheduling, training, evaluation, and recognition.
• Oversee the Volunteer Resource Information System, including data integrity, reporting, troubleshooting, user testing, and vendor coordination.
• Evaluate program effectiveness and support team in continuous quality improvement.
• Develop and manage the annual operating budget and ensure expenditures are aligned with approved financial plans.
• Proactively work with data and information to understand trends in volunteer resource utilization that require management attention or action.
• Ensure compliance with applicable legislation, standards, organizational policies, and best practices, including AODA, Human Rights legislation, and workplace safety requirements.
• Work collaboratively with internal clients, to lead and execute a volunteer strategy for the Health Services department.
• Develop and maintain positive partnerships with internal/external clients and interest holders.
• Lead and support volunteer recognition programs and events that celebrate volunteer contributions across Health Services.
• Prepare reports, briefing materials, business updates, and presentations for leadership and stakeholders.
• Champion volunteerism by promoting and advocating for volunteers and the value of volunteerism.

What You'll Need:

• Relevant university degree, combined with 5 years experience in volunteer resources management.
• Demonstrated understanding of the Canadian Code of Volunteer Involvement and Knowledge of the Volunteer Management Cycle (recruitment, screening, selection, evaluation, retention, recognition: trends in volunteer management; and accreditation standards
• Experience managing volunteer databases or volunteer resource information systems.
• Experience with budget management, program evaluation, quality improvement, and performance reporting.
• Strong understanding of legislative and regulatory requirements impacting volunteer programs.
• Advanced proficiency with Microsoft Office applications, including Word, Excel, PowerPoint, and Visio.

Skills/Abilities:

• Exceptional leadership, coaching, and team development skills.
• Excellent relationship-building and stakeholder engagement abilities.
• Strong analytical, critical thinking, and problem-solving skills.
• Exceptional written and verbal communication skills, including report writing and presentation development.
• Ability to negotiate, facilitate discussions, and resolve conflict effectively.
• Demonstrated ability to manage multiple priorities and meet deadlines in a dynamic environment.
• Customer-centered philosophy and approach, with commitment to continuous improvement.
• Ability to work independently and collaboratively across diverse teams and partners.
• Demonstrate a commitment to diversity, equity, and inclusion through continuous development, modeling inclusive behaviors, and proactively managing bias.

Nice to Have:

• Certificate in Volunteer Resource Management.
• Membership or involvement with professional associations such as Volunteer Canada or PAVR-O.
• Experience working within healthcare, community services, municipal government, or a large public sector organization.

Perks @ Peel and why you will love working for us:

• Comprehensive Health, Dental, Vision benefit plan including psychological health, effective start date.
• Automatic enrolment into OMERS pension plan (where applicable).
• Accrue Vacation on a monthly basis (where applicable) starting at 3 weeks per annum.
• 3 Paid personal days and floating holidays.
• Flexible hours supporting your wellness and wellbeing.
• Annual performance review and merit increases based on performance (where applicable).
• Supportive leadership and a culture of respect and inclusion.
• Access to tuition reimbursement (where applicable) and learning and development resources.

Be bold. Think big. Join us.

Work Mode & Job Location:

In this role, you’ll benefit from the flexibility of a hybrid work arrangement that prioritizes meaningful in-person connection. A minimum of two days per week on-site is expected, with additional in-person presence as operational needs evolve. This arrangement allows for a blend of in person and hybrid work that adapts to support both organizational priorities and employee flexibility and is subject to change over time.

It's important to note that your off-site work location must be within the province of Ontario. This ensures that we're compliant with all regulations and policies.The Region of Peel offers job based flexible hours of work that allows employees to manage personal and professional responsibilities while at the same time ensures business operational needs and customer service expectations are achieved.

Interview: Ourrecruitmentprocesswill include in-person interviews.

Kindly ensure to regularly monitor your spam and junk email folders, as important communications regarding your application may be directed there.

About Us

Peel Region consists of the cities of Brampton and Mississauga, and the town of Caledon. Peel Region delivers essential services to more than 1.5 million residents and approximately 200,000 businesses.

We’re working to create a community that is safe, inclusive, and accessible. A place where everyone feels they belong and can access the services they need to thrive throughout each stage of life.

Our workforce is 6,700 strong and since 1974, we’ve been delivering a wide range of resident focused services. Our services include paramedic services, health programs, long-term care and services for seniors, child care support, garbage collection and recycling, waste water and water treatment, road maintenance, financial assistance, and housing support.

Recognized by Canada's Healthy Workplace Month® with the Great Employer Award presented by Excellence Canada, Peel Region is a place where everyone feels they belong. We strive to develop a workplace that values and respects diversity, practices inclusion, recognizes the unique contributions and abilities of all people and facilitates innovative thinking. At Peel Region, people come first. Each employee has an important role within our community and when we work together, it’s impactful. We encourage you to join us in delivering essential services and programs to our diverse community. You won't find a better opportunity than Peel Region.

Additional Information

Peel Region is committed to a diverse and inclusive workplace where everyone is respected and valued for their contributions, and where everyone is treated fairly and has opportunity to grow and develop. As one of the most diverse regions in Canada, we are committed to establishing a qualified workforce that is reflective of the population we serve.Peel Region is committed to providing accommodations throughout the recruitment process, upon request. If you require accommodation, please notify us and we will work with you to meet your needs. Accessible formats and communication supports are available. Please [e-mail]

Please be advised, Peel Region uses email to communicate with applicants for open job competitions and does not use AI technology in any part of the recruitment process. It is the applicant’s responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time sensitive correspondence via email (i.e., testing bookings, interview dates), it is imperative that applicants check their email regularly. If we do not hear back from applicants, we will assume that you are no longer interested in the position and your application will be removed from the competition.