Supervisor, Front of House (LBE)

Cineplex Entertainment LP; Whitby; On-site; CAD 25,000 - 33,000; Full time

Job summary

Cineplex Entertainment LP is recruiting a Front of House Supervisor for Playdium Whitby, located at 75 Consumer Drive. You will lead guest services, oversee daily operations, and help deliver a premier entertainment experience for teens, families and groups.

Reporting to the Service Manager, you will train and coach staff, monitor health, food safety and cleanliness, drive sales while managing costs, and ensure Playdium standards are met across all service areas.

Qualifications

• 1-3 years of supervisory experience in the food service, retail and/or amusement industry.
• Ability to work flexible shifts, including days, evenings, nights, weekends and holidays.
• Ability to work under pressure while complying with all relevant legislation.
• Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
• Experience in all aspects of customer service and people management.
• Experience in training will be considered an asset.
• Familiarity with point of sale systems will be considered an asset.
• Demonstrated ability to lead and direct a team.

Responsibilities

• Execute Groups & Events within venue, providing seamless guest service.
• Follow Playdium values, policies and procedures.
• Protect and enhance the Playdium brand.
• Practice and role model Company culture.
• Maintain the seamless operation of all games, coat check and retail operation within Playdium.
• Greet guests and resolve questions or concerns promptly and courteously.

Skills

Leadership

Communication

Customer service

Conflict resolution

Interpersonal skills

People management

Training

POS systems

Job description

What you will do: Do you have a passion for new and exciting nationwide business ventures? Would you love to be part of a team that’s set to expand from coast to coast in Canada? Do you want to play a crucial role in changing the landscape of entertainment in Canada? Now that I have your attention and have peaked your interest – let’s tell you a bit about this revolutionary new concept called Playdium. The new Playdium is 30,000 square feet of games and food for teens, kids and families to explore, connect and play. Featuring state of the art Virtual Reality, video and redemption gaming for prizes, and a variety of recreational activities like rope courses and bowling – Playdium will be an unbeatable amusement and gaming experience. Perfect for groups of friends and families to engage in friendly competition, celebrate special occasions or simply hang out. Featuring fresh food options at a sit-down family restaurant, and fast casual dining, both accommodating for all types of occasions.

Job Description Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Front of House Supervisor – Playdium Whitby, reporting to the Service Manager. This position will be based at our Playdium Whitby location at 75 Consumer Drive, Whitby, Ontario.

Responsibilities

• Responsible for executing Groups & Events within venue, providing seamless guest service.
• Understand and effectively follow all Playdium values, policies and procedures.
• Protect and enhance the Playdium brand.
• Practice and role model Company culture.
• Responsible for maintaining the seamless operation of all games, coat check and retail operation within Playdium.
• Ensure that guests are greeted upon arrival, and questions or concerns are promptly and courteously resolved.
• Ensure that all Front of House staff are dressed appropriately at all times.
• Ensure that all Front of House areas are clean and tidy at all times.
• Ensure that incoming and outgoing telephone calls are handled promptly and courteously.
• Greet and handle all guest interactions with a high level of professionalism and hospitality.
• Be readily available at all times to resolve all guest concerns using the Playdium L.A.S.T. model.
• Strive to achieve sales targets while adhering to an established budget during day-to-day operations.
• Ensure that the facility consistently meets the Playdium and legislative cleanliness and safety standards; this includes regularly monitoring of all guest facing areas.
• Complete all daily, weekly, monthly checklists and according to internal and external (regulatory bodies) requirements.
• Must be able to delegate tasks appropriately to team members.
• Deliver employee training and development for assigned area of responsibility (Bar, Service Floor, Host/Call Center, Amusement, Event Groups / Live Entertainment).
• Conduct practical training of new employees, and provide coaching and feedback.
• Ensure gaming initiatives are executed accordingly to drive financial performance while keeping costs in line.
• Maintain payroll and attendance records in accordance with legislative and the Playdium requirements.
• Maintain effective communications within and outside of Playdium to ensure flawless execution.
• Ensure that the facility consistently meets Playdium standards throughout daily operations. This includes ensuring that all stations are fully equipped at the beginning and end of shifts.
• Execute all company programs and service standards on an ongoing basis and provide feedback to the employees and Service Manager to improve the Guest service experience.
• Accurately and efficiently maintain assigned records, Company funds and property in accordance with Company policies and procedures.
• Ensure that any and all variances are handled immediately.
• Anticipate and react to any changes in business levels while maintaining excellent guest service.
• Follow all provincial Health, Food Safety and Liquor service legislative requirements.
• Other duties as assigned.

Qualifications

• 1-3 years of supervisory experience in the food service, retail and / or amusement industry.
• Ability to work flexible shifts, including days, evenings, nights, weekends and holidays, as required.
• Ability to work under pressure while complying with all relevant legislation.
• Excellent leadership, communication, customer service, conflict resolution and interpersonal skills.
• Experience in all aspects of customer service and people management.
• Experience in training will be considered an asset.
• Familiarity with point of sale systems will be considered an asset.
• Demonstrated ability to lead and direct a team
• Strong working knowledge of restaurant industry principles, methods, practices, and techniques
• Ability to supervise employees, including organizing, prioritizing, and scheduling work assignments
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.

Working Conditions: Interacts with customers, employees and management. Standing for extended periods of time. Will work flexible shifts. Extended hours as required. Manual dexterity required to use desktop computer and point-of-sale system, as required. Lifting or moving up to 50 lbs may be required. Exposure to hot grill or oven with temperatures as high as 350-500F. Exposure to walk-in refrigerator with temperatures as low as 40ºF. Exposure to walk-in freezer with temperatures as low as 0ºF. Some travel may be required. Ability to attend and conduct presentations.

Inclusion & Diversity

Cineplex is an equal opportunity employer with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Inclusion & Diversity

Cineplex, its subsidiaries, and affiliates are equal opportunity employers with a commitment to hiring and retaining a diverse workforce. We encourage and welcome applications from all intersectional walks of life. The collective sum of our individual differences, experiences, knowledge, innovation, self-expression, unique capabilities, and talent represents a significant part of our culture. By valuing a diverse workforce, we enforce hiring practices that are fair and equitable.

Accessibility

We are committed to improving access and opportunities for all individuals, including those with disabilities by identifying and removing barriers that may prevent, inhibit, or restrict their access to employment opportunities. If you require accommodation at any stage of our hiring process (application, interviews, assessments, and placement), please contact us at 416-323-6600 or via email at [e-mail].

Use of AI

We use AI-assisted tools to help us review applications and support parts of the recruitment process. However, every application is reviewed by our HR team, and all hiring decisions are made by our people, not by AI. This is a new position and is being actively recruited for. While we appreciate all interest, only those candidates selected for an interview will be contacted.

Wage ($): CAD

We are driven by a united passion for delivering exceptional experiences. Become part of our award-winning culture! Our next evolution starts with you.

A social playground for the young at heart, we offer shareable entertainment for the senses, with premium food & drink, games and live shows.

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