Supervisor Transportation

Metro Supply Chain Group; Quebec; On-site; CAD 50,000 - 70,000; Full time

Job summary

Join a leading supply chain company as a Transportation Supervisor, tasked with coordinating delivery operations, enhancing customer service, and ensuring timely dispatch. Ideal candidates will possess logistics experience and a proactive attitude towards problem-solving. Enjoy a range of benefits in a safety-first workplace committed to employee growth.

Benefits

Medical, dental, and vision coverage

Life and disability insurance

Wellness programs

Retirement Savings Program with company match

Employee Appreciation Day

Qualifications

• Related logistics experience preferred.
• Knowledge of logistics and planning systems is a plus.
• Strong interpersonal, verbal and written communication skills required.

Responsibilities

• Coordinate and dispatch freight effectively.
• Ensure all routes are covered by facilitating changes.
• Support operations management to improve customer service experience.

Skills

Customer Centricity

Collaboration

Problem Solving & Decision Making

Planning & Results Orientation

French Language Communication

Education

Completion of secondary school or college

Job description

Join our team

Metro Supply Chain (MTH) is a division of Metro Supply Chain, a strategic supply chain solutions partner to some of the world’s fastest growing and most reputable organizations. For 50 years, it has excelled at tailoring integrated, data-driven solutions, fueled by advanced systems and technology, that fulfill complex and challenging distribution needs. Managing 19 million square feet operating out of more than 175 sites across North America and Europe with a team of 9,000, it is one of Canada’s largest privately owned supply chain solutions companies. Metro Supply Chain is a 2024 winner of the Canada’s Best Managed Companies program, recognized for its strategic expertise, culture of innovation and commitment to its people and local communities.

Shift:

Tuesday, Wednesday, Thursday: 10-hour shifts, Monday and Friday: 4.5-hour shifts

SUMMARY

Reporting to the Regional Manager, the Transportation Supervisor carries out scheduling, dispatching and coordinating activities of delivery teams ensuring the day is set up for success. Other responsibilities include promoting an exceptional customer service experience while achieving on time delivery performance

It is essential that the Transportation Supervisor create a positive customer experience by understanding and meeting the customers’ needs. Success in this role will be determined by customer satisfaction through on time, accurate deliveries and providing a positive customer interaction each time you interface with the customer.

RESPONSIBILITIES

• Coordinating and dispatching freight at a pre-determined distribution center
• Ensuring all routes are covered by facilitating change requests and ensuring coverage for late or absent delivery personnel
• Assisting drivers with routing or delivery challenges and communicating changes to service requirements
• Supporting operations management to implement programs and policies to bring efficiencies, reduce costs and improve the customer service experience
• Generating and maintaining reports and other documents to monitor and track service delivery performance and on- time-delivery performance
• Perform quality assessments for route completeness and compliance to ensure accuracy of documentation and performance
• Monitor daily delivery ‘board’ and follow up on performance results and responsibilities.
• Handle returned products in an efficient and timely manner
• Trace orders as required and notify appropriate stakeholders
• Maintain good working relationship with service providers, drivers and internal stakeholders by responding to all inquiries and complaints.
• Act as a liaison between the service providers, drivers, customer service, warehouse in administration of accounts and between the office and customer regarding changes, resolving service and operational issues. Escalating to Operations management requiring intervention or guidance
• Access to a vehicle to travel between locations
• Préparer la zone de chargement/déchargement et aider les chauffeurs à assurer les livraisons dans les délais
• Demonstrate and promote Metro’s Our WAY values daily.
• Other duties as assigned.

EXPERIENCE

• Related logistics experience would be an asset
• Knowledge of logistics and planning systems
• Familiarity with computer system hardware and software,
• Exceptional analysis and reporting skills required.
• Demonstrated strong interpersonal, verbal and written communication skills
• Ability to work effectively in a diverse work group.

COMPETENCIES

• Customer Centricity
• Fostering Culture
• Collaboration
• Problem Solving & Decision Making
• Managing Through Change
• Developing Self & Others
• Planning & Results Orientation
• French Language Communication
• Always Improving Mindset
• Comfortable doing physical work

EDUCATION

• Completion of secondary school or college or equivalent business administration experience is preferred

Why Join Us

• Work in an environment where safety is our first priority
• The opportunity to build a career with a growing company
• Medical, dental, and vision coverage for you and your family
• Life and disability insurance
• Wellness programs to support your family’s well-being
• A Retirement Savings Program with a company match
• Company team wear allowance
• Employee Appreciation Day
• Company sponsored social events
• Community volunteering

We are an equal opportunity employer committed to building and fostering a diverse workplace where people feel included and valued. We encourage applications from all qualified individuals.

Should you require accommodation for a special ability or need during the recruitment process, please reach out to a member of our Human Resources Team.