Supervisor TIS Service Owner

Hispanic Alliance for Career Enhancement; Golden Horseshoe; Hybrid; CAD 60,000 - 80,000; Full time

Job summary

A leading organization is seeking a Supervisor TIS Service Owner to ensure the stability of IBM Maximo and lead a team of analysts. This full-time role focuses on enhancing service management processes while working collaboratively with various stakeholders. Successful candidates will have strong technical leadership and a proven history in IT operations, guiding ongoing improvements and system upgrades.

Benefits

Competitive benefits and pension plan

Generous time off

Flexibility in work schedule

Qualifications

• 7+ years of experience with IBM Maximo, including system administration.
• 2+ years in a team lead or supervisory role in enterprise IT.
• In-depth knowledge of ITIL practices and continuous improvement.

Responsibilities

• Lead and mentor Maximo analysts to deliver high-quality support.
• Handle complex problem investigations and service incidents.
• Drive strategic projects such as upgrades and integrations.

Skills

Service stability

Stakeholder alignment

Continuous improvement

Team leadership

System performance tuning

Education

Bachelor's degree in Computer Science, Information Systems, Engineering

Tools

IBM Maximo

Oracle ERP

Splunk

Dynatrace

Prometheus

ELK stack

Job description

Posting End Date:
June 06, 2025

Employee Type:
Regular-Full time

Union/Non:
This is a non-union position

We are seeking a highly motivated professional to guide the support, service management, and delivery of initiatives for our IBM Maximo and Maximo Application Suite (MAS 9) environments. This role combines strategic oversight with hands-on technical leadership, with a strong focus on system stability, stakeholder alignment, and continuous service improvement. The successful candidate will lead a team of analysts, handle vendor relationships, and champion major initiatives around new capabilities and continuous improvement. Does this sound exciting? Read on!

We offer opportunities for growth, competitive benefits and a pension plan, and generous time off. Apply today, we'd love to hear from you! #joinourteam

Note: Internally this role is referred to as Supervisor TIS Service Owner

What You Will Do:

• Lead and mentor Maximo analysts to deliver high-quality support, development, and enhancements.
• Serve as the escalation point for service incidents and handle complex problem investigations.
• Lead all aspects of the stability and performance of Maximo and MAS 9, including cloud or containerized deployments.
• Drive strategic projects such as upgrades, integrations, and mobility rollouts with a structured delivery approach.
• Collaborate with infrastructure, application, and monitoring teams to develop and mature observability frameworks, including alerting, logging, and system health dashboards.
• Define and implement monitoring and performance KPIs for Maximo and its critical integrations (e.g., Oracle, Copperleaf, mobility platforms).
• Own and improve service management processes including incident, problem, change, and release management.
• Maintain strong relationships with business stakeholders to align technology roadmaps with operational goals.
• Ensure accurate documentation, training, and knowledge transfer across the team and support ecosystem.

Who You Are:

• Bachelor's degree in Computer Science, Information Systems, Engineering, or a related field.
• Minimum 7+ years of experience with IBM Maximo, including MAS 9, with demonstrated system administration and enhancement work.
• 2+ years in a team lead or supervisory role, ideally in enterprise IT or operations technology.
• Solid experience in monitoring, observability, and system performance tuning for enterprise applications.
• Deep understanding of asset and work management business processes.
• Knowledge of Oracle ERP (Finance and Supply Chain) and Copperleaf integration with Maximo.
• Experience with field mobility solutions (e.g., Maximo Mobile, Salesforce Field Services).
• In-depth knowledge of ITIL practices, particularly in service operations and continual improvement.

Preferred:

• Hands-on experience with Maximo configuration, automation scripting, and reporting.
• Experience introducing or optimizing tools like Splunk, Dynatrace, Prometheus, or ELK stack for observability.
• Familiarity with SAP Plant Maintenance.
• ITIL certification and/or project management credentials (e.g., PMP, Scrum Master).
• Experience with containerized Maximo deployments (e.g., on Red Hat OpenShift).
• Certifications in Maximo, MAS 9, or asset & work management are considered strong assets.

Flex-Work:

Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge's Flex-Work (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, and the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option or combination of options. #LI-Hybrid

At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer. We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting [e-mail].

Information For Applicants:

• Applications can be submitted via our online recruiting system only.
• We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
• Final candidates for this position may be required to undergo a security screening, including a criminal records check.

To learn more about us, visit www.enbridge.com