SUPERVISOR - TICKET OPERATIONS

Overview

As the latest jewel in the renowned Hard Rock crown, this exceptional venue is set to redefine entertainment and hospitality in Canada's capital city.

Boasting a prime location, Hard Rock Hotel & Casino Ottawa will be a stunning fusion of contemporary style and timeless rock 'n' roll flair. The moment you step inside, you'll be transported into a world of music, memorabilia and non-stop excitement.

Are you ready to experience the ultimate rock star treatment in the heart of Ottawa? Let the countdown begin!

Responsibilities

Under the direction of the Box Office Manager, the incumbent in this position is responsible for supervising the daily operations of the Hard Rock Live Box Office while delivering a service level which creates an atmosphere that makes our guests want to return, giving each guest a positive, memorable entertainment experience.

ESSENTIAL JOB FUNCTIONS: (These functions are intended as a general illustration of the work performed in this job classification and are not all inclusive for this position)

• Supervise the daily operations of the Hard Rock Live Box Office.
• Assist in building concerts and other events in the Ticketmaster system.
• Assist in creating promotions that will boost Box Office revenue.
• Manage reconciliation of sales/deposits and prepare corresponding reconciliation reports.
• Process internal and external ticket orders.
• Coordinate ticket printing for Casino Marketing Player Development, advertising, and promotional tickets.
• Communicate ticketing information regularly and assist other departments with the same.
• Resolve customer service issues as necessary.
• Maintain accurate Box Office accounting records and archives.
• Develop department staff knowledge and skills through education, training, coaching, corrective counseling, etc.
• Ensure appropriate staffing levels to best manage labor costs while maintaining outstanding guest service.
• Monitor the performance of department direct reports and team members.
• Ensure only the most qualified candidates are selected for open positions.
• Monitor and order office and ticketing supplies for the department.
• Supervise daily ticket sales and will call operations.
• Responsible for submitting staff time and attendance reports.
• Coordinate with different property departments on behalf of Box Office or Live.
• Assist with department administration such as event pro formas, contracts, billing, and general business administration as needed.
• Perform other duties as assigned.

Qualifications

• High School Diploma or equivalent required and 2-3 years Box Office supervisory experience, preferably in the entertainment field.
• Ticketmaster Host, TM1, & Presence experience strongly preferred.
• Working knowledge of Microsoft Office applications (Outlook, Word, Excel, etc.).
• Must be able to create, manipulate and update Excel spreadsheets. Experience in training and guest relations is essential.

Physical Demands:

• Ability to stand and sit for extended periods of time.
• Ability to walk distances.
• The employee must frequently lift/push/pull and/or move up to 50 pounds.

Working Conditions:

• Duties and responsibilities are typically performed in a highly regulated and controlled environment, but there will be times where you will need to be on the Casino Floor to complete job functions as outlined or pass through this area. On the Casino Floor, you may be exposed to casino-related environmental factors including, but not limited to, excessive noise.

Closing

Hard Rock Ottawa values diversity and is an equal opportunity employer. We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

If you require accommodation to apply or if selected to participate in an assessment process, please advise Human Resources.

We thank all candidates for their interest; however, only those being considered for an interview will be contacted.

Additional Details

Hard Rock International is an equal opportunity employer. We live our motto LOVE ALL – SERVE ALL, and strive to foster an inclusive workplace culture for every team member.

We are committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act.

Please contact Human Resources at hrnotify@hrcottawa.com if you require accommodation at any time throughout the hire process.