Supervisor, Thrive Program

Covenant House Toronto; Toronto; On-site; CAD 45,000 - 75,000; Full time

Job summary

An established industry player is seeking a passionate Supervisor for their Thrive Program, dedicated to transforming the lives of youth at risk. This role involves overseeing the daily operations of transitional housing, ensuring the safety and well-being of young individuals while managing a dedicated team. With a focus on meaningful work and community impact, this position offers a unique opportunity to lead initiatives that foster growth and resilience in vulnerable populations. Join a supportive environment that values inclusion and respect, and make a difference in the lives of youth every day.

Benefits

Competitive Compensation

Employee Discounts on Gym Membership

City Bike Rentals Discounts

Auto & Home Insurance Discounts

Meaningful Work

Qualifications

• Minimum 4 years in a shelter or residential setting.
• 3 years in a supervisory role required.
• Knowledge of adolescent developmental theory.

Responsibilities

• Manage daily shifts and supervise staff.
• Conduct interviews and evaluate potential employees.
• Ensure safety and security within the building.

Skills

Verbal Communication

Written Communication

Crisis Intervention

Team Management

Knowledge of Community Resources

Education

Degree in Child and Youth Work

Diploma in Child and Youth Work

Tools

First Aid Certification

CPR Certification

Basic Computer Skills

Job description

On site

Full Time, Permanent

Level 8

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked or at risk, we offer the widest range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then we work together to achieve their future goals. We offer 24/7 crisis shelter transitional housing options on-site and, in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and to protect and safeguard all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

The Supervisor, Thrive Program is responsible for direct implementation of Covenant House’s philosophy, mission statement and policies as they pertain to transitional housing.

Job Responsibilities:

• Responsible for the direct management of the daily shift and the direct supervision of approximately 5 FT and 8 PT staff.
• Co-coordinating and monitoring training of new team members.
• Overseeing the safety, security, contents and any emergency situations within the entire building.
• Ensuring any threats to the safety of our youth are properly managed by staff.
• Conducting interviews of potential employees, evaluating them on observation shifts and participating in the selection process.
• Ensuring that staff adhere to Covenant House’s policies and procedures.
• Managing and monitoring their team’s work concerning intakes, assessments and discharges.
• Ensuring case management issues are appropriately addressed.
• Overseeing youth discharges and admissions to the shelter.
• Making recommendations for appropriate case action plans.
• Managing petty cash float, presto cards and taxi chits.
• Ensuring they and their staff are engaged with the youth and role model, the Trauma Informed Approach to care.
• Other duties as assigned.
  
  

Qualification, Experience:

• College or university degree or diploma in child and youth work or equivalent.
• Minimum four year’s experience in a shelter or residential setting.
• Minimum 3 year’s experience in a supervisory role
• Knowledge of adolescent developmental theory and specific issues related to street youth.
• First Aid, CPR and basic computer skills an asset.
• Ability to identify, assess and intervene differentially with youth in crisis.
• Excellent verbal and written communication skills.
• Knowledge of community resources.
  
  

What we Offer:

• Meaningful work.
• Competitive compensation.
• Benefits
• Employee perks which include discounts on gym membership, city bike rentals, auto & home insurance and more.
  
  

Interested candidates should submit their cover letter and resume to this posting no later than May 12 2025. Only those candidates selected for an interview will be contacted. No phone calls please.

At Covenant House Toronto we believe in a workplace culture of inclusion that is welcoming, respectful and safe for all staff. It is critical to Covenant House Toronto success to eliminate barriers and promote the inclusion of equity groups. Equity groups have been, and continue to be, underrepresented and marginalized in the workforce, leadership roles, and in some specific occupations. Equity groups include but may not be limited to Indigenous persons, racialized people, gender diverse people, 2SLGBTQIA+ people, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act and Covenant House Policy on Accommodation, a request for accommodation will be accepted as part of the Covenant House recruitment process.

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