Supervisor, Thrive Program

Kaizen Lab Inc.; Toronto; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a Supervisor for the Thrive Program to oversee staff and manage transitional housing for youth. This role is vital in implementing the organization's mission and ensuring a safe and supportive environment for at-risk youth. The Supervisor will lead a dedicated team, coordinate training, and engage directly with the youth, modeling a Trauma-Informed Approach to care. This position offers meaningful work with competitive compensation and employee perks, making it an excellent opportunity for those passionate about youth support and development.

Benefits

Gym Membership Discounts

City Bike Rentals

Auto and Home Insurance Discounts

Health Benefits

Qualifications

• Minimum four years’ experience in a shelter or residential setting.
• Minimum 3 years’ experience in a supervisory role.

Responsibilities

• Manage daily shift and supervise approximately 5 full-time and 8 part-time staff.
• Ensure staff adherence to policies and procedures.
• Engage with youth and role model the Trauma-Informed Approach.

Skills

Crisis Intervention

Communication Skills

Team Management

Adolescent Development Knowledge

First Aid and CPR

Education

Degree in Child and Youth Work

Diploma in Child and Youth Work

Tools

Basic Computer Skills

Job description

Supervisor, Thrive Program

Location: On site

Employment Type: Full Time, Permanent

Level: 8

Covenant House helps youth ignite their potential and reclaim their lives. As Canada’s largest agency serving youth who are homeless, trafficked, or at risk, we offer a wide range of services to hundreds of young people every day.

More than a place to stay, we provide life-changing care with unconditional love and respect. We meet youth’s immediate needs and then work together to achieve their future goals. We offer 24/7 crisis shelter, transitional housing options on-site and in the community, health and well-being support, training and skill development, and ongoing care once youth move into the community.

For over 40 years, Covenant House has been dedicated to its mission of serving youth on the street and protecting all youth with absolute respect and unconditional love. Since 1982, Covenant House has supported more than 100,000 young people.

Overview:

The Supervisor, Thrive Program is responsible for the direct implementation of Covenant House’s philosophy, mission statement, and policies as they pertain to transitional housing.

Job Responsibilities:

1. Manage the daily shift and supervise approximately 5 full-time and 8 part-time staff.
2. Coordinate and monitor training of new team members.
3. Oversee safety, security, contents, and emergency situations within the building.
4. Ensure threats to youth safety are properly managed by staff.
5. Conduct interviews of potential employees, evaluate observation shifts, and participate in the selection process.
6. Ensure staff adherence to Covenant House’s policies and procedures.
7. Manage team’s work concerning intakes, assessments, and discharges.
8. Ensure case management issues are appropriately addressed.
9. Oversee youth discharges and admissions to the shelter.
10. Make recommendations for case action plans.
11. Manage petty cash float, pre-sto cards, and taxi chits.
12. Engage with youth and role model the Trauma-Informed Approach to care.
13. Perform other duties as assigned.

Qualifications and Experience:

1. College or university degree or diploma in child and youth work or equivalent.
2. Minimum four years’ experience in a shelter or residential setting.
3. Minimum 3 years’ experience in a supervisory role.
4. Knowledge of adolescent developmental theory and issues related to street youth.
5. First Aid, CPR, and basic computer skills are assets.
6. Ability to identify, assess, and intervene with youth in crisis.
7. Excellent verbal and written communication skills.
8. Knowledge of community resources.

What We Offer:

• Meaningful work
• Competitive compensation
• Benefits
• Employee perks including discounts on gym memberships, city bike rentals, auto and home insurance, and more

Interested candidates should submit their cover letter and resume to this posting no later than May 12, 2025. Only those selected for an interview will be contacted. No phone calls, please.

At Covenant House Toronto, we believe in a workplace culture of inclusion that is welcoming, respectful, and safe for all staff. We are committed to eliminating barriers and promoting inclusion of equity groups, including but not limited to Indigenous persons, racialized people, gender-diverse individuals, 2SLGBTQIA+ community members, and people with disabilities.

In accordance with the Ontario Human Rights Code, Accessibility for Ontarians with Disabilities Act, and Covenant House Policy on Accommodation, requests for accommodation will be accepted as part of the recruitment process.