Supervisor, Supply Chain

Loblaw Companies Limited; Calgary; On-site; CAD 60,000 - 83,000; Full time

Benefits offered by this job

Discount program

Academy online learning

Job summary

Shoppers Drug Mart Inc. in Calgary is seeking a Supply Chain Supervisor to support the Pharmacy Operations Management Team in overseeing daily workflows and ensuring optimal service for CPAK clients.

You will coach and lead the team, coordinate inventory management, shipping, receiving, and order confirmation, and partner with cross-functional CPS and Pharmacy Management to improve efficiency. This full‑time role offers flexible shifts, leadership development, and opportunities to contribute to

Qualifications

• A minimum of three (3) years of pharmacy work experience.
• A minimum of one (1) year of Inventory Management experience.
• A minimum of one (1) year of leadership experience; demonstrated ability to manage others and build effective teams.
• Knowledge of current pharmacy operations is an asset with ability to learn within 3 months.
• Strong computer skills across various systems.
• Ability to work in a fast-paced environment.
• Excellent organization and time management.
• Excellent leadership, communication, customer service and interpersonal skills.
• Team player with minimal supervision.
• High attention to detail.
• Flexibility to work varied shifts, including weekends and statutory holidays.

Responsibilities

• Inventory Management, Shipping and Receiving: develop and maintain inventory policies and procedures; communicate with procurement on changes and shortages; monitor on-hand inventory and lead times.
• Oversee returns and expired products per disposal protocol; manage recalls and product quarantine.
• Maintain MMS and perform daily inventory tasks; manage stock levels and communicate low/out of stock.
• Oversee and optimize the inventory workflow and shipping/receiving processes to ensure timely store shipments.
• Order Confirmation: develop and maintain order policies; update receiving sheet weekly; resolve issues with internal teams.
• Lead and coach the team to maximize productivity; ensure onboarding of new hires and performance management.
• Monitor team performance indicators and ensure staffing levels meet operation needs.

Skills

Inventory management

Leadership

Pharmacy operations

Communication

Job description

Location: 116-10725 25 Street NE, Calgary, Alberta, T3N 0A4

At Shoppers Drug Mart, we’re innovating health and wellness in Canada. From prescriptions to walk‑in clinics, and a beloved loyalty program, we’re caring and supporting our customers in new ways every day.

With more than 1,300 locally owned and operated stores from coast to coast, the Shoppers Drug Mart network is more than a great place to shop, it’s a great place to work. We’re committed to building our talented team who champion collaboration, kindness and inclusivity. Join our team, and help recognize a healthy future for your career and for all Canadians.

Why this role is important?

Reporting to the Site Director, the Supply Chain Supervisor will assist the Pharmacy Operations Management Team in overseeing the day-to-day workflow process of their team within Operations, and to ensure optimal customer service to CPAK clients, the needs of the staff and the organization are met. The Supervisor will provide coaching, and leadership to their team, and actively participate in providing expert support for the achievement of daily team and company objectives. The incumbent will facilitate an efficient, professional and responsible workflow for the team and ensure the successful integration of their team members to the Pharmacy.

Key Responsibilities

Inventory Management, Shipping and Receiving:

• Responsible to develop and maintain inventory management policies, process and procedures based on industry best practices.
• Manage the relationship with Inventory and Procurement teams to provide effective communication of changes to purchase habits as well as resolutions to product shortages, damages, long‑term unavailability and discontinued items.
• Review clinical and operations initiatives to determine inventory needs, considering current on hand inventory and the required lead times to ensure Central Pharmacy Services can execute on initiatives.
• Manage customer returns and expired products in accordance with established disposal protocol (e.g. Stericycle One Box)
• Prioritize recalls and immediately isolate product; quarantine until details of the recall are provided.
• Management of preferred generic product e.g. DSP. Monitor and maintain MMS by performing daily Inventory tasks like Holding tanks, updating UPCs, utilizing suggested orders.
• Maintain Overstock to ensure the uninterrupted supply of all products. Track and communicate low stock and out of stock situations according to pharmacy procedures.
• Oversee the Inventory workflow processes to effectively prioritize and manage efficiencies within your team.
• Oversee the shipping and receiving process
• Ensure daily shipments to stores are shipped accurately and on time
• Communicate with shipping vendors

Order Confirmation

• Oversee the order confirmation workflow processes to effectively prioritize and manage efficiencies within the team.
• Responsible to develop and maintain order confirmation policies, process and procedures.
• Update receiving sheet on a weekly basis.
• Work closely with internal teams to elevate any issues.
• Update documentation as new stores are onboarded. Work closely with cross functional teams within CPS to lead new initiatives for the order confirmation team.

Leadership

• Organize and manage the workloads and priorities of the team Provide effective leadership and regular coaching to team members to maximize productivity and their development, and to keep them informed on current and new processes.
• Plan and implement the training of new hires.
• Ensure the effective completion of all tasks.
• Ensure employee compliance with guidelines and standards for the operation.
• Act as a liaison between the Pharmacy Operations Management Team, and team members providing effective communication regarding team performance, workloads, and meeting the needs of the clients.
• Regularly meet with the Pharmacy Management Team as required, to share information, solve problems, improve efficiencies, and develop policies and procedures to ensure optimal pharmacy operations.
• Regularly review operations and employee performance indicators, including necessary documentation to ensure objectives are met; with assistance from the Pharmacy Operations Management Team, ensure appropriate performance management practices are incorporated including onboarding of new hires, goal setting, regular feedback, progressive discipline, and annual performance reviews are conducted.
• Ensure proper daily staffing levels to optimize performance of the operation and the staff.
• Ensure effective integration of new team members to the organization
• Monitor the team’s error rate and follow up as required to minimize any repeat occurrences.

Qualifications

• A minimum of three (3) years of pharmacy work experience.
• A minimum of one (1) year of Inventory Management experience.
• A minimum of one (1) year of leadership experience; demonstrated ability to manage others and experience building highly effective teams, and a fun and rewarding culture.
• Knowledge of current pharmacy operations an asset, however must demonstrate ability to acquire satisfactory working knowledge within 3 months.
• Strong computer skills with the ability to navigate through a variety of computer systems quickly.
• Ability to work in a fast‑paced environment.
• Excellent organization and time management skills.
• Excellent leadership, communication, customer service, and interpersonal skills.
• Team player and able to work with minimal supervision.
• High attention to detail.
• This role requires employees to be flexible to work a variety of shifts during the business’ hours of operations including weekend shifts and statutory holidays

Why work at Shoppers Drug Mart?

Acting as consultants, supporting internal customers and the Associate-Owners, you will get experience unique to the retail industry while working for an award‑winning national brand. Benefit from a purchase discount program, competitive pay and online learning through Academy.

Take ownership of your work and find more ways to care about your work, co‑workers, customers and community.

How You’ll Succeed

At Shoppers Drug Mart Inc., we seek great people to continually strengthen our culture. We believe great people model our values, are authentic, build trust and make connections.

If that sounds like you, and you are open‑minded, responsive to change and up to the challenges provided in a fast‑paced retail environment, apply today.

Employment Type

Full time

Type Of Role

Regular

Shoppers Drug Mart Inc. recognizes Canada's diversity as a source of national pride and strength. We have made it a priority to reflect our nation’s evolving diversity in the products we sell, the people we hire, and the culture we create in our organization. Accommodation is available upon request for applicants with disabilities in the recruitment and assessment process and when hired.

In addition, we believe that compliance with laws is about doing the right thing. Upholding the law is part of our Code of Conduct – it reinforces what our customers and stakeholders expect of us.

Hiring Range / Échelle Salariale à L’embauche

$60,000.00 - $82,500.00 / 60.000,00$ - 82.500,00$ (per year / par an)

A candidate’s experience and knowledge as well as the geographical region in which the position is located may be factored into the pay a candidate receives for this position. This posting is for an existing vacancy. The Company uses artificial intelligence for the purpose of screening, assessing and/or selecting applicants for this position. / L’expérience et les connaissances d’un candidat ainsi que la région géographique dans laquelle le poste est situé peuvent être prises en compte dans la rémunération qu’un candidat reçoit pour ce poste. Cette offre d’emploi concerne un poste vacant existant. L’entreprise utilise l’intelligence artificielle dans le but de filtrer, d’évaluer et/ou de sélectionner les candidats à ce poste.

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