Supervisor, Settlements

Parkland Corporation; Calgary; On-site; CAD 90,000 - 120,000; Full time

Job summary

Parkland Corporation is seeking a Settlement Supervisor to lead the Canadian Retail Settlement Team within Order to Cash. The role focuses on daily EFT processing, month-end reconciliations, and ensuring accuracy and SLA adherence while driving process improvements and strong internal controls.

Reporting to the Settlements Manager, you will mentor staff, manage performance reviews, and collaborate with Finance, Operations, and IT to align on objectives.

Qualifications

• 5+ years in accounting, collections or reconciliations.
• 3+ years as Supervisor providing mentorship, team building and performance reviews (remote teams possible).
• Experience with credit collection agencies and settlements.
• Knowledge of Canadian privacy acts and related regulations.

Responsibilities

• Oversee daily EFT processing and month-end reconciliations.
• Monitor team performance and adherence to SLA and policies.
• Provide direction on priorities aligned with FSS objectives.
• Lead weekly team huddles to review metrics and escalations.
• Drive process improvements and implement at least one improvement per quarter.
• Maintain internal controls and compliance with duties segregation.

Skills

Analytical thinking

Detail orientation

Mentorship

Communication

Education

Post secondary in Business or Accounting

Tools

JDE AR module

Excel (Pivot tables, VLOOKUP)

Job description

Description

As of November 1, 2025, Sunoco LP has successfully completed its acquisition of Parkland Corporation. For more information, please visit www.sunocolp.com.

Sunoco LP is a leading energy infrastructure and fuel distribution master limited partnership operating across 32 countries and territories in North America, the Greater Caribbean, and Europe. The Partnership’s midstream operations include an extensive network of approximately 14,000 miles of pipeline and over 160 terminals. This critical infrastructure complements the Partnership’s fuel distribution operations, which distribute over 15 billion gallons annually to approximately 11,000 Sunoco and partner-branded retail locations, as well as independent dealers and commercial customers.

At Sunoco, we take great pride in what we do and wholeheartedly believe our employees drive success for our company and our customers. We are always looking for the best and brightest talent and are committed to making your job a challenging and rewarding experience.

Competitive Benefits. Meaningful Extras. Unmatched Value.

• A place where you can take your career in the direction you want to grow and go

The Opportunity:

Reporting to the Settlements Manager, the Settlement Supervisor is responsible for overseeing the daily operations of the Canadian Retail Settlement Team within Order to Cash. The role ensures that team priorities and deliverables are aligned with the strategic objectives of Finance Shared Services. By fostering clarity, focus, and accountability, the Settlement Supervisor drives operational excellence across key areas, including transaction processing, reconciliation, compliance, and issue resolution.

Responsibilities:

• Operational Leadership
  • Oversee daily EFT processing and month-end reconciliation activities.
  • Monitor team performance, ensuring accuracy, timeliness and adherence to SLA’s and policies.
  • Provide clear direction and expectations to team regarding roles, deliverables and priorities based on FSS strategic objectives.
  • Lead weekly team huddles to review metrics, aging balance and escalations.
  • Address performance and behavioral issues promptly and constructively, with appropriate documentation.
  • Assist Manager with internal requests, projects, reporting or escalations.
  • Monitor and communicate issues that impact the team directly or indirectly.
• Process Excellence
  • Drive process improvement and automation initiative, leading at least one improvement per quarter.
  • Review and update workflows, SOPs and documentation to ensure efficiency and accuracy.
  • Maintain strong internal controls and compliances with segregation of duties and company policies.
  • Identify and resolve operational issues proactively, escalating when necessary.
• Collaboration & Stakeholder Engagement
  • Build and sustain strong relationships with Finance, Operations, Sales, Business Partners, Credit and Collections, Record to Report, IT and other key functions.
  • Provide concise reporting to leadership on performance metrics, risks, issues and achievements.
  • Communicate clearly, factually and professionally across all business matters.
• Team Development
  • Foster a culture of ownership, precision, and accountability for data integrity.
  • Provide coaching, mentoring and cross-training to build team capability and resilience.
  • Encourage adaptability and collaboration in a dynamic environment.
  • Hold monthly 1x1’s with team to build and sustain trust and allow for growth opportunities.

Education:

• Completion of Post Secondary program in Business or Accounting or working towards CPA an asset

Requirements:

• Technical knowledge of JDE AR module and related manuals required.
• Minimum 5 years experience in a progressive and responsible role in accounting, collections or reconciliations.
• Minimum 3 years experience as Supervisor providing mentorship, team building, conducting performance reviews, and team goal setting and monitoring results, the team may include personally that work in remote locations.
• Experience dealing with credit collection agencies regarding proposals, settlements and litigation: follow up with agencies to provide additional account details or status updates.
• Proficient in the administration of the Canadian Privacy Act; Personal Information Protection and Electronic Documents Act; Credit Institute of Canada; Fair Trading Act of Alberta etc.
• Experience with Accounting practises and reconciliations an asset.
• Intermediate Excel Skills (VLOOKUP, Pivot table, various Excel formulas).
• Great analytical skills with strong attention to detail.
• Ability to cross check other staff members work for accuracy.

Humble. Hungry. Smart. Does this sound like you?

Do others describe you as being a down-to-earth achiever? Someone who thinks outside the box and always strives to do more than what is required? Someone who sees the bigger picture? You sound brilliant to work with!

We Want You To Shine:

We are committed to providing equal opportunities to all applicants. If you require accommodation due to a disability, you will have an opportunity to notify us when scheduling your interview.

Belonging Matters. Because You Do:

We are an equal opportunity employer and encourage applications from all qualified individuals.

Our ability to work as one team across Canada, the United States and the Caribbean is foundational to our success. We show up as our authentic selves each day and create space for one another’s unique contributions.

We respect the diverse cultures, traditions and perspectives of Indigenous Peoples and seek to achieve equitable partnerships and opportunities with Indigenous communities.

The Fine Print:

Candidates must be legally eligible to work in the country in which they applied. Regrettably, we are unable to sponsor employment visas at this time.

Please note that final candidates for this position will be required to undergo a confidential pre-employment background check, including but not limited to educational, criminal, credit, drug and alcohol, and/or fitness for duty testing.

We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but does not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.