Supervisor, Sales and Services Rep

North Dakota State University; Fort McMurray; On-site; CAD 60,000 - 80,000; Full time

Job summary

A leading industrial distributor is seeking a Branch Supervisor in Fort McMurray to oversee daily operations, drive sales growth, and manage a team. The ideal candidate will have strong leadership skills, experience in team management, and a post-secondary education in Business. This role offers competitive benefits and the opportunity to contribute to a thriving workplace culture.

Benefits

Medical, dental, vision, and prescription coverage

Paid time off and holidays

Life insurance and Employee Assistance Program

Retirement plans and professional development support

Employee discounts and perks

Qualifications

• Proven experience in coaching, team building, and recruitment.
• Strong interpersonal skills and technology aptitude.
• Minimum 1-2 years in a similar role.

Responsibilities

• Supervise daily operations and manage the team.
• Drive profitable sales growth and ensure customer satisfaction.
• Contribute to the annual operating plan and maintain compliance.

Skills

Leadership

Communication

Customer Service

Time Management

Education

Post-secondary education in Business

Job description

Work Location Type: Onsite

As a leading industrial distributor with operations primarily in North America, Japan, and the United Kingdom, we keep the world working by serving over 4.5 million customers worldwide with innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we are dedicated to providing value to customers, fostering an engaging culture for team members, and driving strong financial results.

Our welcoming workplace enables you to learn, grow, and make a difference by keeping businesses running and their people safe. We are seeking passionate individuals to join our team as we continue to lead the industry for the next 100 years.

Position Summary:

Supervise the daily operations of the branch, including driving profitable sales growth, customer service, reporting, inventory control, and performance management.

Job Responsibilities (You Will):

Performance Drivers:

• Demonstrate Grainger Principles: Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in Our Success, and Do the Right Thing.

People Leadership - Owns Their Talent:

• Supervise and manage the team, including recruiting, training, motivating, and conducting performance reviews.

• Collaborate with the ISSR team on customer quotes, contracts, and pricing strategies.

• Monitor team productivity and motivate team members to achieve company goals.

Market/Business Leadership:

• Understand market dynamics, customer opportunities, and competition.

• Build and maintain strong community relationships.

Sales and Service Leadership:

• Address customer concerns related to pricing, procurement, delivery, and promote products through Private Brands, NTS, and eCommerce channels.

• Maintain comprehensive product knowledge.

• Support the sales team with upselling, service, pricing, delivery, and inventory inquiries.

• Promote company products and services, providing substitutions when necessary.

Operations Leadership:

• Contribute to the annual operating plan focusing on profitable sales, margins, expenses, and earnings.

• Assist in leading the 5S process for branch organization and efficiency.

• Prepare reports as needed and communicate management updates through Daily Service Meetings.

• Ensure compliance with WHMIS, TDG Act, WSIB, and other legislation.

• Maintain adherence to provincial regulations and Grainger operating practices.

Education/Experience (You Have):

• Knowledge of industrial and/or safety products (preferred).

• Proven experience in coaching, team building, recruitment, training, and development, with a hands-on management style.

• Strong leadership, communication, customer service, and interpersonal skills.

• Effective time management and prioritization skills in a fast-paced environment.

• Proficient in computer skills and technology aptitude.

• Understanding of local market and customer needs (asset).

• Post-secondary education in Business or equivalent experience.

• Minimum 1-2 years in a similar role with consistent performance.

• Demonstrated alignment with Grainger Principles and positive engagement scores (>75%).

• Knowledge of P&L, inventory management, and leadership (preferred for role progression).

• Excellent communication skills, both verbal and written.

• Availability to visit customer sites; compliance with customer screening policies may be required.

Rewards and Benefits:

Our programs offer flexibility to meet your needs, including:

• Medical, dental, vision, and prescription coverage.

• Paid time off and holidays.

• Life insurance and Employee Assistance Program.

• Retirement plans and professional development support.

• Employee discounts and perks.

DEI Statement:

We encourage applications from all qualified candidates, regardless of background. We are committed to creating an inclusive culture where everyone can thrive and contribute. Pre-employment background checks are required for external candidates, and internal candidates may undergo checks depending on the role.