Supervisor, Sales and Services Rep

Grainger Businesses; Fort McMurray; On-site; CAD 70,000 - 90,000; Full time

Job summary

A leading industrial distributor is seeking a Branch Supervisor in Fort McMurray. The role involves supervising operations, driving sales growth, and managing a team while ensuring compliance with safety regulations. The ideal candidate should have strong leadership and team-building skills, particularly in the industrial sector, to enhance customer satisfaction and operational excellence.

Benefits

Medical, dental, vision and prescription drug coverage

Paid time off (PTO) and company holidays

Life insurance coverage

Employee Family Assistance Program

Registered Retirement Savings Plan & Pension Plan

Educational & Professional Membership Fee Assistance

Employee discounts and perks

Qualifications

• Experience in coaching, recruitment, and training a team.
• Knowledge of industrial and safety products preferred.
• Strong leadership qualities and interpersonal skills.

Responsibilities

• Supervise day-to-day operations and performance management.
• Drive sales growth and customer service initiatives.
• Provide reports to the Branch Manager and assist in operational plans.

Skills

Leadership

Customer Service

Communication

Team Building

Time Management

Education

Post-secondary education in Business or equivalent work experience

Job description

As a leading industrial distributor with operations primarily in North America, Japan and the United Kingdom, We Keep The World Working by serving more than 4.5 million customers worldwide with products delivered through innovative technology and deep customer relationships. With 2023 sales of $16.5 billion, we’re dedicated to providing value for customers, fostering an engaging culture for team members and driving strong financial results.

Our welcoming workplace enables you to learn, grow and make a difference by keeping businesses running and their people safe. We’re looking for passionate people to join our team as we continue leading the industry over our next 100 years.

Position Summary :

Supervise the day-to-day operations of the Branch, including but not limited to driving profitable sales growth, customer service, reporting, inventory control and performance management.

Job Responsibilities (You Will) :

Performance Drivers :

The role lives and demonstrates the Grainger Principles : Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

People Leadership – Owns their Talent :

Supervise and manage team, including recruiting, training, motivating, and conducting the performance excellence program

Work with the ISSR team with the preparation of customer quotes, contracts, and advise on pricing strategies

Monitor team member productivity and motivate team to reach company goals and objectives

Market / Business Leadership :

Understand / know the market and customer opportunities and competition

Contribute to and build strong community relationships

Sales and Service Leadership :

Answer customer concerns with pricing, procurement, delivery, and product promoting Private Brands, NTS and eCommerce channels whenever possible

Maintain a well-rounded knowledge of products sold

Support the sales team through up selling, service, pricing, delivery and inventory inquiries

Promote Company products and services to customers and provide substitutions where required

Operations Leadership :

Contribute to the preparation / execution of annual operating plan including profitable sales, gross margins, expenses and earnings

Support Branch manager in leading the 5S process to clean and optimize the branch. Utilize company best practices

Prepare reports on an as needed basis to provide information to Branch Manager and provide management communication through Daily Service Meetings

Maintain knowledge and ensure compliance of WHMIS, Transportation of Dangerous Goods Act, WSIB, and all related governing legislation

Ensure compliance of workforce with provincial regulations, codes and approved Grainger operating practices

Education / Experience (You Have) :

Knowledge of industrial and / or safety products is preferred

Proven experience of effective coaching, team building, recruitment, training and development of a team, coupled with a hands on management approach

Strong leadership qualities with good communication, customer service, and interpersonal skills

Proven skills in time management and ability to prioritise tasks within a fast-paced environment

Proficient computer skills and aptitude

Understanding of local customer and market dynamics and requirements would be an asset

Completion of post secondary education, preferably in Business or equivalent work experience

BASIC REQUIREMENTS PRIOR TO ROLE PROGRESSION :

Actively in this role for 1 to 2 years with consistent performance that meets or exceeds expectations

The role lives and demonstrates the Grainger Principles : Starting with the Customer, Embrace Curiosity, Act with Intent, Compete with Urgency, Win as One Team, Invest in our Success and Do the Right Thing.

Consistent favourable engagement scores of >

75% or more.

Working knowledge of Branch P&L, inventory management and leadership is ideal if role progression is Branch leadership

Strong leadership and coaching skills; derived from coaching and leading team members

Strong and demonstrated communication skills; effectively expressing ideas, both verbally and written

The position may require you to attend at our customers’ sites. Some customers may have alcohol and drug screening policies for on-site contractors and vendors. You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

The position may require you to attend at our customers’ sites.Some customers may have alcohol and drug screening policies for on-site contractors and vendors.You may be required to submit to such customer screening procedures as and when requested as a condition of being permitted on such sites.

This role may require you to attend our customers’ sites and to adhere to safety requirements in accordance with applicable health and safety legislation, as it relates to wearing personal protective equipment (PPE) on certain customer sites. This may include : a hard hat; steel-toed safety boots, clean shaven or trimmed moustache / beard in order to wear a close-fitted N95 mask or other required PPE. Details of these requirements will be provided during the recruitment process.

Rewards and Benefits :

Our programs provide choice and flexibility to meet your individual needs. Check out some of the benefits available to you with Grainger (may vary based on hours worked) :

Medical, dental, vision and prescription drug coverage

Paid time off (PTO) and up to 12 company holidays per year (dependent on home province)

Life insurance coverage, including spousal and dependent life insurance

Employee Family Assistance Program to help team members with physical, emotional, mental, financial and other concerns

Registered Retirement Savings Plan & Defined Contribution Pension Plan to help you save for your financial future

Educational & Professional Membership Fee Assistance program

Employee discounts, team member perks and more!

DEI Statement :

We encourage you to apply even if your experience doesn't perfectly match this job post as you may still be the right candidate for this role or others. We aspire to create a culture where everyone is comfortable being who they are, can learn and grow to realize their full potential, and is recognized and rewarded for their impact.

Pre-employment background checks are required for all external candidates. Internal candidates undergo a background check when they move from a non-driving role to a driving role or to a director+ position.

Grainger is an Equal Opportunity Workplace. All qualified applicants are considered for employment without regard to race, religion, sex, sexual orientation, gender identity, national origin, age, or disability. Accommodations are available on request.