Supervisor, Safe Haven Youth Services - 6269J

Starling-Community-Services; Kitchener; On-site; CAD 51,000 - 63,000; Full time

Benefits offered by this job

HOOPP pension plan

Sun Life health & dental benefits

4 weeks paid vacation

Personal time 15 hours/year

Sick time 300 hours/year

11 paid holidays + floater day

Employee referral incentive

Job summary

Starling Community Services is seeking a Supervisor for Safe Haven Youth Services to lead a comprehensive youth program on-site in Waterloo Region. The role starts Oct 11, 2026, with a 37.5-hour week, in a unionized style environment and a salary band determined by our job evaluation process.

You will oversee program design, supervise staff, and collaborate with community partners to promote evidence-informed approaches, equity, and youth wellbeing.

Qualifications

• Diploma or degree in child and youth work, social services, social work or psychology, plus a minimum of three years of experience in a social service setting, and a minimum of one-year supervisor/managerial experience.
• Demonstrates commitment to inclusion, effective communication skills; the ability to delegate as well as accept direction; committed to a team-oriented approach; able to coordinate staff and program schedules to meet identified needs and targets.
• Commitment to helping youth within the context of the program and to be a resource to multidisciplinary treatment teams.
• A sound understanding of evidence-informed treatment approaches.
• Able to build authentic and sustainable relationships with staff members, clients, and community partners.
• Required to hold a valid “G” Class License and a two-million-dollar liability policy as part of personal car insurance, First Aid Certificate, CPR certificate, and C.I.T.

Responsibilities

• Participates in and collaborates with community partners in designing, planning, implementing, and assessing the therapeutic program environment and supervises the staff member’s implementation of the program for youth.
• Supports the implementation of evidence-informed treatment approaches.
• Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.
• The above tasks are representative but not all inclusive.

Skills

Team leadership

Community partnership

Communication skills

Project coordination

Equity & inclusion

Education

Child & Youth Work degree

Job description

Supervisor, Safe Haven Youth Services - 6269J

Job Category: Mental Health Services

Requisition Number: SUPER001264

• Posted : September 16, 2026
• Full-Time
• On-site

Locations

Showing 1 location

• Pay or shift range: $37.35 CAD to $45.93 CAD
  Rate of Pay: At Starling Community Services all salaries are categorized under a series of "bands" determined during our job evaluation process. When determining rate of pay for external hires, a candidate’s past related experience will be taken into consideration along with where others with similar experience currently fall within the band.Note: most new team members will start between the starting salary and the mid-point of the range.

Description

Join Our Team

Imagine being part of an organization that adds value to our community, cares about its staff, and creates a supportive workplace environment. Starling Community Services (formerly Lutherwood) is a progressive, not-for-profit health and social service organization that strengthens people's lives by providing mental health, employment, and housing services to more than 22,586 people annually in Waterloo Region and Wellington County.

We need great people like you to help us realize our mission and support communities where everyone experiences mental wellness, opportunities for employment, a place to call home, and a sense of belonging.

One full-time permanent Supervisor, Safe Haven Youth Services position available, starting on October 11, 2026, working 37.5 hours per week.

What's in it For You?

• Job Band J (hourly wages): Min - $37.35, Mid - $41.42, Max - $45.93.
• A positive work culture, inclusive workplace policies, and employee wellness initiatives.
• Enrollment in a defined pension plan with the Heath Care of Ontario Pension Plan (HOOPP).
• Enrollment in our Modular Health and Dental Benefits plan with Sun Life.
• Access to our Employee and Family Assistance Program which provides free and confidential counselling, resources and services.
• 4 Weeks paid vacation (accumulated bi-weekly)
• 15 hours of personal time per year.
• Paid sick time (accumulated monthly) to a maximum of 300 hours.
• 11 paid holiday benefits per year plus a floater day.
• Discounted GRT passes through membership with Travel Wise.
• Employee Referral Incentive Program.
• Professional development and tuition reimbursement opportunities.
• Staff appreciation events.

Your Role

In this role, you will be responsible for:

• Participates in and collaborates with community partners in designing, planning, implementing, and assessing the therapeutic program environment and supervises the staff member’s implementation of the program for youth.
• Supports the implementation of evidence-informed treatment approaches.
• Works in alignment with the Agency’s commitment to equity to further create a sense of belonging at the Agency.
• The above tasks are representative but not all inclusive.

Your Talents and Experience

• Diploma or degree in child and youth work, social services, social work or psychology, plus a minimum of three years of experience in a social service setting, and a minimum of one-year supervisor/managerial experience.
• Demonstrates commitment to inclusion, effective communication skills; the ability to delegate as well as accept direction; committed to a team-oriented approach; able to coordinate staff and program schedules to meet identified needs and targets.
• Commitment to helping youth within the context of the program and to be a resource to multidisciplinary treatment teams.
• A sound understanding of evidence-informed treatment approaches.
• Able to build authentic and sustainable relationships with staff members, clients, and community partners.
• Required to hold a valid “G” Class License and a two-million-dollar liability policy as part of personal car insurance, First Aid Certificate, CPR certificate, and C.I.T.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don't have every single requirement and the exact level of experience listed in our description, but the skills and experience needed for the role still resonate with you, please consider applying. Diversity of experience and skills combined with passion is a key to innovation and quality; therefore, we encourage people from all backgrounds to apply to our positions. Please let us know if you require any support submitting your application or during the interview process by contacting Human Resources at [e-mail] or by calling 519-707-1958 ext. 1247.

Our Commitment to Equity

To better serve the diversity of our community, the agency is dedicated to creating an inclusive and equitable environment for both clients and staff, with particular attention to supporting BIPOC communities, 2SLGBTQIA+ individuals, and other historically marginalized and underrepresented groups. We understand that addressing systemic inequities is crucial to fulfilling our mission and promoting the well-being of the communities we serve.

Our equity strategy is guided by core principles that emphasize celebrating diversity, building strong partnerships, prioritizing client service, and recognizing equity is a shared responsibility.