Supervisor, Retail - Full Time - Year-Round

Blue Mountain Resort; The Blue Mountains; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is seeking a Retail Supervisor to lead a dynamic team in a vibrant retail environment. This role involves driving sales, coaching staff, and ensuring exceptional customer service. You'll manage daily operations while fostering a positive atmosphere that encourages teamwork and collaboration. Located in Ontario's premier mountain resort, this position offers unique perks such as free access to recreational activities and discounts on meals. If you have a passion for leadership and a love for the outdoors, this is the perfect opportunity for you.

Benefits

Free gondola access

Discounted recreation & golf

Staff discounts on meals

Retail savings at various stores

Qualifications

• Leadership experience in retail or hospitality is essential.
• Strong customer service and communication skills are required.

Responsibilities

• Supervise and mentor the retail team to enhance performance.
• Manage daily operations including refunds and sales strategies.
• Coordinate product knowledge training for ski equipment.

Skills

Leadership experience

Customer service skills

Communication skills

Problem-solving skills

Experience with POS systems

Job description

Flex Year Round

WHAT'S IN IT FOR ME?

• Free gondola, Explore park, and Blue Mountain private beach access;
• Discounted recreation & golf you can share with your friends. Enjoy zip lines, ropes courses, Ridge Runner and more;
• Staff discounts on meals &Starbucks treats;
• Retail savings at Burton, North Face, Red Devil Sports, and more!
  
  

HOURLY RATE - $20.91

Full-time Hours

• Average 4-5 shifts per week
• 8-hour shifts between 9am to 9:30pm
  
  

WHAT WILL I BE DOING?

As a Retail Supervisor, you'll support the Retail Manager in driving sales, coaching employees, and ensuring smooth store operations. You'll lead a team of Retail Associates, oversee training, manage inventory, handle guest escalations, and create a positive, service-focused environment.

• Supervise and mentor the retail team to enhance performance and sales.
• Ensure employees provide top-tier customer service using our GUEST approach (Greet, Understand, Educate, Sell, Thank).
• Manage daily operations, including refunds, escalations, merchandise replenishment, and sales strategies.
• Coordinate product knowledge training and certifications for ski and binding equipment.
• Communicate effectively with vendors, leadership, and other departments.
• Assist with promotions, inventory counts, and employee engagement initiatives.
  
  

WHAT DO WE NEED FROM YOU?

• Leadership experience in retail, hospitality, or a related field.
• Strong customer service and communication skills.
• Experience handling money and using POS systems.
• Problem-solving skills for guest and employee concerns.
  
  

AUTHENTICITY | EMPOWERMENT | COLLABORATION | PURPOSE

Blue Mountain Resort Company Overview

Blue Mountain Resort is Ontario's largest mountain resort. Nestled on the shores of Southern Georgian Bay,on the traditional territory of the Anishinabek Nation: The People of the Three Fires known as Ojibway, Odawa, and Pottawatomie Nations.Only 90 minutes outside Toronto, Blue Mountain has become the four-season outdoor destination of the North. Blue Mountain is owned by Alterra Mountain Company.

Alterra Company Overview

Alterra Mountain Company is a family of iconic year-round mountain destinations, the world's largest heli-skiing operation, and Ikon Pass - the premier ski and snowboard season pass offering access to more than 50 iconic mountain destinations around the world.

Headquartered in Denver, Colorado and born out of a shared love of the mountains and adventure, Alterra Mountain Company exists to shape the future of mountain adventure.