Supervisor - retail

McConnell Foundation; Quebec; On-site; CAD 30,000 - 60,000; Full time

Job summary

An established industry player is looking for a dedicated individual to manage sales staff and ensure smooth operations. In this permanent role, you will be responsible for assigning duties, training employees, and addressing customer requests. This position offers a unique opportunity to contribute to a welcoming work environment, supporting newcomers, veterans, and visible minorities. Join a mission-driven organization that values diversity and inclusion while providing essential services to the community. If you are passionate about leadership and customer service, this role could be the perfect fit for you.

Benefits

Group insurance benefits

Support for newcomers and refugees

Support for veterans

Cultural competency training

Diversity training

Qualifications

• Experience in sales management and staff training is preferred.
• High school graduation is essential for this role.

Responsibilities

• Assign and supervise sales workers, ensuring efficient operations.
• Train staff and resolve customer complaints effectively.

Skills

Staff Training

Sales Management

Customer Service

Problem Solving

Education

Secondary (high) school graduation certificate

Job description

Education

• Secondary (high) school graduation certificate

Tasks

• Assign sales workers to duties
• Hire and train or arrange for training of staff
• Order merchandise
• Establish work schedules
• Prepare reports on sales volumes, merchandising and personnel matters
• Resolve issues that may arise, including customer requests, complaints and supply shortages
• Supervise and co-ordinate activities of workers
• Conduct performance reviews
• Train or arrange for training of crew
• Perform opening and closing activities
• Arrange for shipping, receiving and storage
• Inspect the cleanliness and practices of establishment employees

Experience

• Experience an asset

Financial Benefits

• Group insurance benefits

Other Benefits

• Other benefits

Support for Newcomers and Refugees

• Supports newcomers and/or refugees with foreign credential recognition

Support for Youths

• Provides awareness training to employees to create a welcoming work environment for youth

Support for Veterans

• Supports Veterans in translating their military skills and experience into the language of the civilian job market

Support for Indigenous People

• Provides cultural competency training and/or awareness training to all employees to create a welcoming work environment for Indigenous workers

Support for Visible Minorities

• Provides diversity and cross-cultural training to create a welcoming work environment for members of visible minorities

Job Duration: Permanent

Language of Work: English or French

Working Hours: 80 hours bi-weekly