Supervisor - Retail

sdgoodwill; Mississauga; On-site; CAD 35,000 - 55,000; Full time

Job summary

An established industry player is seeking a dedicated individual to assist in store operations and management. This role involves ensuring excellent customer service, providing leadership and training to staff, and maintaining a clean and organized store environment. As part of a mission-driven organization, you will contribute to meaningful work that supports job readiness training and employment opportunities for individuals facing barriers. If you are passionate about retail and making a difference, this position offers a rewarding opportunity to grow and lead in a positive work atmosphere.

Qualifications

• One year of supervisory experience in a retail environment preferred.
• Basic computer skills including email and internet use.

Responsibilities

• Ensure excellent customer service is provided to customers and donors.
• Provide leadership and training to motivate staff and achieve goals.
• Maintain store cleanliness and organization with properly displayed merchandise.

Skills

Customer Service

Leadership

Training and Development

Basic Computer Skills

Retail Operations

Education

High School Graduate or GED

Tools

Microsoft Word

Microsoft Excel

Electronic Cash Register

Job description

About Us

Are you looking for meaningful work and want to make a difference? Joining the Goodwill team could be a great fit for you! At Goodwill, we live and breathe our Core Values of Creativity, Credibility, and Collaboration. We are a mission-integrated organization that is funded by resalable goods. Last year alone, we were able to keep 10 million pounds of donated goods from hitting our landfills. Through the reselling of donated items, we can provide job readiness training and employment opportunities to individuals with disabilities and barriers to employment.

Overview

POSITION SUMMARY: Assists the management team in the daily operations of the store. Daily duties will include some management functions, opening/closing store, overseeing production/retail operations, ensuring themselves/staff follows all policies and procedures.

Responsibilities

Essential Functions Statements:

1. Ensures excellent customer service is provided to customers and donors.
2. Provides leadership, guidance, training, and professional development in a positive environment to motivate staff, increase productivity, and achieve departmental goals.
3. Engages the staff and creates a positive work environment where employment relationship matters are minimum.
4. Assists in preparing performance evaluations, 5-minute goal setting conversations, and work schedules.
5. Responsible for maintaining store/department in a clean, safe, and organized fashion with merchandise appropriately displayed.
6. Documents and reports any concerns or issues in a prompt and timely manner to management.
7. Performs other duties as assigned.
8. Supports the implementation of organizational initiatives such as 4DX methodology.

Qualifications

SKILLS AND ABILITIES:

Education: High School Graduate or General Education Degree (GED) preferred.

Experience: One year of supervisory experience. Retail experience preferred.

Computer Skills: Basic computer skills, Email, internet use, Microsoft Word, and Excel.

Certificates & Licenses: Having a CA Driver’s License, a driving record acceptable to Goodwill’s insurance company requirements, and an insured reliable vehicle is preferred.

Other Requirements: Ability to operate electronic cash register. Must be able to understand the basic principles of running a retail store: Stocking, merchandise flow, quotas, cash handling, bank deposit procedures, and sales reports. Ability to work with simple arithmetic (addition, subtraction, fractions, percentages, etc.). Ability to calculate figures and amounts related to cash handling (for example, change discounts, etc.). Ability to read and understand sales reports.