Supervisor, Ops, Transport

gategroup - Operational; Calgary; On-site; CAD 50,000 - 80,000; Full time

Job summary

An established industry player is seeking a passionate Operations Leader for their Calgary Flight Kitchen. This dynamic role involves overseeing a dedicated team of drivers in a fast-paced environment, ensuring safety, efficiency, and compliance with all regulations. You will be responsible for labor planning, employee development, and maintaining high operational standards. If you thrive in a challenging and rewarding atmosphere, where your leadership skills can shine, this position offers an exciting opportunity to advance your career while contributing to memorable travel experiences.

Benefits

No waiting period for medical or dental benefits

RRSP matching

Subsidized meals

Free parking

Free access to an employee assistance program

Employee discounts to various services

Qualifications

• 2+ years supervisory experience in a labor-intensive operation.
• Ability to pass Transport Canada security screening.

Responsibilities

• Supervise and develop the Transport Team to meet operational goals.
• Perform safety audits and ensure compliance with regulations.

Skills

Leadership Skills

Labour Planning

Time Management

Organizational Skills

Communication Skills

Analytical Skills

Employee Training

Innovative Thinking

Education

Diploma/Degree in Business or Operations Management

High School Diploma with Supervisory Experience

Tools

Microsoft Office

Job description

We’re looking for motivated, engaged people to help make everyone’s journeys better.

Position Summary:

We are looking for someone with a passion for Operations Leadership for a position in our Calgary Flight Kitchen. If you have strong leadership skills and high-level labour planning experience, this is an opportunity to take your career to the next level. Reporting to the Manager of Transportation, the Transportation Supervisor oversees the day-to-day operations of our Transport Team which is comprised of a team of Drivers that work in an extremely time sensitive industry. You will be working with your peers and team leads to ensure our goals around safety, security, on-time performance, and efficiency are met. As we are a 24hr/day, 7 days per week operation, you must be able to work various shifts including nights, weekends, and holidays.

Why work for us?

• No waiting period for medical or dental benefits
• RRSP matching
• Subsidized meals
• Free parking
• Free access to an employee assistance program
• Employee discounts to Good Life Fitness, TELUS Mobility, Dell Computer, Rogers, Bell Mobility

Essential Duties and Responsibilities:

• Responsible for supervising, labour planner, team leads and drivers.
• Responsible for employee development and retention.
• Responsible for performance evaluation, coaching, counseling, and preparing corrective action for employees and liaises appropriately with HR and other supporting departments.
• Develops, recommends, and implements short- and long-term goals for the department.
• Validates daily/weekly labour schedule and confirms operation is executing on the plan.
• Performs airside ramp safety audits to ensure all relevant SOPs are being followed.
• Ensures that all employees are in compliance with Transport Canada, and YYC Airport Authority security and badging requirements.
• Responsible to ensure the fleet is maintained to company standards including regular interior and exterior cleaning.
• Responsible for safety, quality, and compliance with airline customer & regulatory requirements as well as company policies and procedures.
• Constantly strives to meet or exceed all financial goals related to labour utilization and expenses.
• Prepares management reports (ex. Incident reports, labor reports, delay reports etc.) as required.
• Trains and monitors employees on Gate Gourmet standard operating procedures to ensure maximum safety and productivity.

Education:

• Diploma/Degree from accredited post-secondary institution – ideally with a focus on business or operations management - OR High school diploma combined with commensurate supervisory experience.

Work Experience:

• 2+ years supervisory experience working in a labor-intensive operation.
• Previous experience supervising unionized employees is strongly desirable.

Job Skills Required:

• Must have the ability to pass Transport Canada security screening to obtain and maintain a Restricted Area Identity Card (RAIC).
• Must have the ability to obtain and maintain an Airside Vehicle Operating Permit (AVOP license) to drive airside while managing operations.
• Strong and effective leadership skills, and the ability to successfully manage a staff of 100 plus hourly employees.
• Current or previous labor relations experience is a plus, but not required.
• Candidate must be comfortable with all levels of employees and have the ability to drive positive program change.
• Ability to train the employee group on Gate Gourmet standard operating procedures and airline customer requirements as required.
• Ability to provide both corrective and positive feedback to employees daily.
• Ability to work with multiple departments to ensure a smooth flow of work from start to final delivery.
• Excellent time management skills required. Ability to handle multiple tasks without losing focus on priorities.
• Strong organizational and analytical skills required.
• Strong written and oral communication skills.
• Must be innovative and have the ability to make changes to the operation as needed to further improve the work environment and unit performance.
• Basic computer skills with working knowledge of Microsoft Office products required.

If you want to be part of a team that helps make travel and culinary memories, join us!